Not receiving emails from Contact Us page

Hello,

I've been running through my site trying to seek out bugs, and I may have found one. I am not receiving emails from the form on the "contact us" page. I've played around with the email transport option to non avail. I've also set up a phony account and played around with the tell a friend option, to which I did receive emails from, just not from the form on the "contact us" page. Hopefully, I can still receive emails for orders. I currently have the email transport option on its default (php). Any clues for fixing this. Thanks. :lookaroun

How do you have the email for the contact us listed in your Admin?

I'm having the same problem. I believe that I have the email for the contact us set up properly, but just to make sure, where would that be found?

I am getting emails when I get orders, and I just turned on the archiving feature so I can at least see the contact us emails in the database in phpmyadmin, but they still aren't coming to me. Not in my junk folder either.

eta: tell a friend emails are also working.

Admin> Configuration> Email Settings> Contact Us

Under 'Set "Contact Us" Email Dropdown List', I have a working email set up. I did a ctrl+F for the contact us under:

Admin> Configuration> Email Settings> Contact Us

Didn't find that in my list of options. Maybe there is something missing? I don't believe there is, but what do you think? :huh:

Do you have it in the proper format?

If just 1 email for the dropdown:

Customer Service <testing@your_domain.com>

If more than 1 email for the dropdown:> Customer Service <testing@your_domain.com>, Billing <testing2@your_domain.com>, Support <testing3@your_domain.com

yes, my settings are correct. I only have one email set up. it looks like this

info[email protected]

Although I can't be 100% sure, I'm fairly certain that this option used to work as I throughly tested the site before it went live in Jan. My husband, who handles all the hosting on our own server, said nothing has changed.

ps* Is there a space between the name and the address? If not add one, see if things change.

nope, didn't help. :(

Are you able to send emails via the Admin from the Tools ... Send EmMail ... option?

via admin/email options..first option..
EMail transport Method..do you have it set as sendmail?
This cured similar problem I had, plus ajeh's
solution re setting email format
HTH

yes, I can send emails through the admin

eta, yes it is sendmail as well.

Thanks all for helping me try to figure this out!

I still am not receiving emails from my contact us page. I tried the sendmail option, but haven't received an email as well as all the other options. I emailed myself from tools>send email with options php and sendmail. What is going wrong? :huh:

Just a reminder, still looking for a response to my last entry, didn't want it covered up. Thanks.

Okay- start at the beginning.

What version of Zen Cart?

What version of php and MYSQL are on your host?

What does your host say your email transport method should be?

Have you added any contributed code?

Zen Cart v. 1.3.7
PHP v. 4.3.11
MySQL v. 4.1.14
Email Transport? sendmail -t -i
Added code? No

In an earlier post you state:

Under 'Set "Contact Us" Email Dropdown List', I have a working email set up. I did a ctrl+F for the contact us under:

Quote:
Admin> Configuration> Email Settings> Contact Us

Didn't find that in my list of options. Maybe there is something missing? I don't believe there is, but what do you think?

Could you please explain what you mean by that?
In Zen Cart Admin, under configuration, and Email Options, there are 2 settings. One is Email Address (Displayed to Contact you), the other is Set "Contact Us" Email Dropdown List. There is also an Email Address (sent From) field. This is used as a fallback email address if there is a problem in the dropdown list.
However they should not be the same as address, as the Contact us page shows the mail as Sent From the store Sent From address, with a reply to address of the customers email address entered.
You could be setting up to send mail to yourself, which will probably get binned as spam or discarded.
I would also suggest using email archiving(also in email options) to ascertain what is being sent, if anything, and where.
You may also want to install the Email Archiving Manager to make it easier to view them, as otherwise you will have to view the database tables directly with PHPmyAdmin or similar.
Finally I presume you have some mechanism in place to retrieve mail from this Contact Us address, or forward it somewhere, and that it exists as a mailbox on a mailserver?

Email Address (Displayed to Contact you)
is set for [email protected]
Set "Contact Us" Email Dropdown List
is set for [email protected]
Email Address (sent From) field
is set for r[email protected]

I'll look into email archiving and see if that helps me fix it.

Thats good, looks reasonable. Again, to confirm, do those email addresses actually exist? i.e. Have they been created in Cpanel, at your domain registrar or whatever. i.e. If I send an email to web at activeelectric.net will it appear in your inbox?

Yes, the email addresses actually exist.