Can't install the cart!!!!!!!!!

It's correct that there should be three folders in this directory called demo, includes, and sql. But there should also be 5 files called .htaccess, index.php, popup_help_screen.php, techsupp.php and version.php.

If you don't have these 5 files, then the install script cannot run, and in the absence of the index.php file attempts to access this folder may default to a directory listing which, if your host has security levels set high, could result in the forbidden access error that you have been seeing.

So you next step is to check whether these five files are where they should be. If so, then back to streamline to challenge their explanation. If not, then they need to be extracted from the Zen Cart distribution package and put in the correct place.

at last........problem was on the server side because when i uploaded the cart as a zip file and unstuffed it with the server software via the browser FTP control Pannel at SL it didn't unzip all of it but it never came up with the error message, so i thought what i was seeing was correct but in reality files where missing.

being a newbie to this shopping cart lark i don't really know what files to look for and what not to but it seems a little clearer now thanks to your help, no doubt i will be back in other cats and when i get the site up and running i will post it for yall to have a ganda.

The fun really begins now i suspect, Egg:D

Glad we got there. Hopefully, future problems will be a bit easier to diagnose from outside.

As you get into Zen Cart you probably will experience more problems and frustrations - it's a complex piece of software. But having given how you've stuck with it through this, I've no doubt that they'll get through the rest of the learning curve.

Hi again
I don't think i should post this here but now that i have installed zen to my server and the database is connected up it said everything was ok when i go to the demo pages everything seems ok until i goto log in, it comes up with:

could not open the page https://www.canvas-style-art.co.uk/shop/index.php?main_page=login because the server stopped responding.

check it out for yourself

i don't want to try and put everything together if i can't solve this slight issue.

cheers

Egg

You have SSL turned on and it goes wro0ng when you try to access a secure page. Do you have an SSL certificate installed? If so, I would check that it has been properly installed and that you are pointing your site to it correctly. This FAQ entry may help.

i ordered an ssl and they gave me this:

Thanks for your query.

https://canvas-style-art.ssl-01.com/

FTP host: ftp.ssl-01.com
FTP user: canvas-style-art
FTP pass:
FTP path: user/htdocs/

does this mean its already installed or do i have to do this?
:cool:

Sorry, the reason that the FAQ entry lists several possibilities is because different hosts approach SSL in different ways. So, reluctantly, I need to point you back to Streamline to find out your current situation. I'd read the FAQ entry first though, as it will give you some helpful background.

Hi
ok the problem with log in is ok now because i re-installed the cart on the SSL partition but now i have 2 shop folders on each of my partitions on the server, that dosent sound right to me, shall i get rid of the non SSl side cart and also move my old wesbsite over to the SSL side also? (that would make the whole site secure have the padlock up though?).

I am getting one error message which is looks an easy one to solve(url on prev post):

Warning: session_save_path() [function.session-save-path]: open_basedir restriction in effect. File(/home/default/canvas-style-art.ssl-01.com/user/htdocs/shop/cache) is not within the allowed path(s): (/tmp:/usr/share/pear:/home/fhlinux173/c/canvas-style-art.co.uk/user) in /home/fhlinux173/c/canvas-style-art.co.uk/user/htdocs/shop/includes/functions/sessions.php on line 151

Now i am taking a guess here but if i uninstall one of the carts this problem should go? also how do i uninstall a cart is it just a matter of deleting the file or is there an uninstaller?

I like Challenge and thats what iam getting,lol

Egg:smartalec:

Some hosts install SSL such that you need the files that are used to compile secure pages on a different partition to those used for unsecured pages. As Zen Cart pages are generated dynamically and there's a big overlap between these files, in practise that means maintaining a complete copy, which is a pain (I wouldn't use such a host myself).

The warning that you are getting (it's not an error unless there's more you haven't posted), is that the copy of your cache directory on your secure partition isn't included in the path that php searches when running. This path is normally set up in your php.ini file, which in a shared hosting environment would be controlled by your host. There are ways around this, but I'm not an expert in this area.

On possible way around this (and it's an outright guess) would be to amend your configure.php files to cache queries to your database.