Windows Live Product Search Contribution Support Thread

wtashby:

I'm getting this error after installing the latest version and trying to upload my feed:
After reading nearly all of the posts in this thread, is it possible that the majority of the problems arrise from the fact that Windows Live itself SUCKS swampwater:yuck: , and it isn't really this mod that causes problems?

I say that because the mod actually uploaded my feed once. Only once. Windows Live hasn't let me upload it again since.

I've never once been able to get my feed uploaded with this mod. However, I don't blame the mod at all. Honestly, looking through all my referrals on different stats pages I haven't had ONE referral from the Windows Live Product search....not ONE.

It uses the exact same upload functions as the Google Base Feeder. If someone can find better settings, please post them.

NFM:

I've never once been able to get my feed uploaded with this mod. However, I don't blame the mod at all. Honestly, looking through all my referrals on different stats pages I haven't had ONE referral from the Windows Live Product search....not ONE.

Yeah, it's not the mod. I can't get mine to upload either. I did it manually and after 5 days of being in the processes stage I contacted MS and asked them why it was still processing. They said there is a bug and it will be addressed in the next update. Shorlty after that I got a notice saying my feed I did manually was declined. "Had formatting errors and a couple other things so I don't know.

I'm not going to bother. Live bots are all over my site every day without that feed and I have more referals from them than google. I just used the google site map generator and submitted it to MSN and that got them here.

Sorry it took so long. I am still getting the same error as before with adding the %20 in the area where the spaces are.

XML Parsing Error: not well-formed
Location: http://www.cravebeautyonline.com/feed/lps.xml
Line Number 2014, Column 84:

<ReferenceImageURL>http://www.cravebeautyonline.com/images/winks-pinkgrapefruit%20&%20honey%20Small%20Web%20view.jpg</ReferenceImageURL>

Ok, it's to do with the illegal & symbol in your image names. I am adding a fix for this.

Ok thanks for your help, just let me know.

Try the latest version on the Numinix site.

Hey should I uninstall the other version and add this new one. Because when I copy and paste the SQL updates (first 1_0_3 and then second 1_0_5) when I go to the Install SQL Patches. I am not uploading the .txt file I am copying and pasting the text. When I do that I am getting an error:

1062 Duplicate entry 'LPS_MAGIC_SEO_URLS' for key 2

What am I doing wrong?

It sounds like the key is already there. Have you tried using the uninstall SQL and then reinstalling it?

recieved this email this morning after 4 months of using the service.

Dear Merchant,
Thank you for your interest in Live Product Upload Beta. Unfortunately at this time we cannot accept your catalog.
We have a number of specific content guidelines for submitting merchants and their catalogs, and we believe that your catalog or store fails to comply with those requirements.
For more information, see our guidelines: Content Guidelines
If you feel that your submission has been improperly rejected, please contact our customer support representatives: Windows Live Product Upload Support

Best regards,
Product Upload Support Team

pinetreecandles:

Yeah, it's not the mod. I can't get mine to upload either. I did it manually and after 5 days of being in the processes stage I contacted MS and asked them why it was still processing. They said there is a bug and it will be addressed in the next update. Shortly after that I got a notice saying my feed I did manually was declined. "Had formatting errors and a couple other things so I don't know.

I'm not going to bother. Live bots are all over my site every day without that feed and I have more referrals from them than google. I just used the goggle site map generator and submitted it to MAN and that got them here.

Here is an update: Still haven't had one accepted yet. A matter of fact, my account was totally blocked after that first attempt. I complained and was told that it could be copyright violations or formatting errors and that if your notified and it's not corrected then your account could be blocked. I told them that my account was blocked after one upload so I wasn't given the chance to correct anything and I make everything I sell so there is no way that there is a copyright violation.

They asked for a copy of my catalog file and it's gone all the way to the developers. They said, there software is still beta and was sorry for any inconvenience, but there was no time table as to when they will fix the issues I'm having.

I have given up on them. If your account suddenly gets blocked, don't expect any help from theme, after all "It's in beta".:censored:

new email arrived.

Dear Merchant,
Catalog fire2you has been rejected!

Your catalog fire2you has been rejected, and couldn't be published on Windows Live Product Search due to one or more of following reasons:

Invalid Offer format:
One or more of required fields are missing
The delimiters provided in the file don't match the catalog settings
Technical Errors
Please republish your catalog in the appropriate format by visiting Live Product Upload

Best regards,
Product Upload Support Team

This isnt directly related to the contribution but I thought I would pass this on in case anybody else from that insignificant place known as ROTW has suddenly found themselves in a similar position.

• My name is Chris and I would like to respond to your resent inquiry regarding the blockage of your product upload account.

Unfortunately we are currently only accepting US EN merchants for our program. We appreciate your continued interest in Microsoft Live Product Upload and hope that you will join us as soon as we are able to offer the product in your market area.

Thank you,

Chris
Microsoft Live Product Upload Technical Escalations*

Did the same thing for me. I quit trying with them. After I get my feed into Google, MSN picks it up anyways.

pinetreecandles:

Here is an update: Still haven't had one accepted yet. A matter of fact, my account was totally blocked after that first attempt. I complained and was told that it could be copyright violations or formatting errors and that if your notified and it's not corrected then your account could be blocked. I told them that my account was blocked after one upload so I wasn't given the chance to correct anything and I make everything I sell so there is no way that there is a copyright violation.

They asked for a copy of my catalog file and it's gone all the way to the developers. They said, there software is still beta and was sorry for any inconvenience, but there was no time table as to when they will fix the issues I'm having.

I have given up on them. If your account suddenly gets blocked, don't expect any help from theme, after all "It's in beta".:censored:

I use to use the old version of of this mod and it worded fine then i upgraded and my file is rejected for Catalog rejected: Not in the expected XML format., since MSN is in beta i and it seems like others are having the same issues it could just be that the beta is buggy.

You do know who you are dealing with, right? MSN? That should, in and of itself explain absolutely everything!:frusty:

M = miserable
S = support
N = Network

Try the latest version: http://www.numinix.com/index.php?main_page=document_general_info&products_id=757

I can't get windows product upload site to open at all. http://productupload.live.com/

Is anyone else having a problem opening the site?

I'm running IE7 and Vista:yuck: (which could be the problem.)

judygirl:

I can't get windows product upload site to open at all. http://productupload.live.com/

Is anyone else having a problem opening the site?

I'm running IE7 and Vista:yuck: (which could be the problem.)

It worked for me using all 5 major browsers. Try this link:

http://search.live.com/productupload/Home.aspx

Nope, still not working for me. I never had this problem until I bought a new HP with Vista.:censored: