URGENTLY NEED COMMUNITY'S ASSISTANCE PLEASE. A few days ago our website began producing an error when credit card payment was taken. Elavon indicates the issue is on the website's side. I contacted our web host and no server changes have been made recently. No changes to our website were made before the problem began. I cannot determine what is causing it. In addition, the error log does not even recognize the issue to provide enough information. I'm using ZC 1.5.0 and the VM enhanced payment module. Anything you can do to help get us back up and running would be appreciated. Here is a copy of the error that generates from the daily log:
DT - Version 1.2 - v12202007 (Debug_Lvl=3)
Virtual Merchant Order Confirmation Page Reached by: (21) <Cust Name>
CUST_EMAIL: <Cust Email>
CC_OWNER: <Cust Name>
CC_OBF_NUM: XXXXXXXXXXXXXXXX (MasterCard)
CC_CVV_IND: 1 (PRESENT)
CC_EXP: <EXP DATE>
CC_AMT: USD 5.20
Referrer: https://www.mcqueeneycoins.com (PHPCURL)
Admin Mail if Error = True
UNEXPECTED_PHP_CURL_HTML_RC_FROM_VM=(302)
#cURL Version: PHPCURL curl 7.24.0 (x86_64-unknown-linux-gnu)OpenSSL/0.9.8b zlib/1.2.3
#Production VM Output Results: (RC=)
302
Array
Virtual Merchant cURL_Processing_Time : 0.358 seconds
- TRANSACTION FAILED
============================================================================
Error Return (Internal Error): payment_error=virtualmerchant&errormessage=An+internal+error+occured+during+the+communication+with+the+Payment+Gateway%21+Please+try+it+again+later.+If+this+error+occurs+again%2C+please+choose+a+different+payment+option+and+inform+customer+support+of+this+error+at+postmaster%40mcqueeneycoins.com+%21+Thank+You%21&error=UNRECOGNIZED_RESPONSE&virtualmerchant_cc_owner=ABCD+EFGH&virtualmerchant_cc_expires_month=XX&virtualmerchant_cc_expires_year=XX&virtualmerchant_cvv_indicator=1
============================================================================
#Get_Error=UNRECOGNIZED_RESPONSE
#Get_ErrorMessage=An internal error occured during the communication with the Payment Gateway! Please try it again later. If this error occurs again, please choose a different payment option and inform customer support of this error at [email protected] ! Thank You!
#Get_Error_Output (Displayed to User)=<font color="red">There has been an error processing your credit card!</font><br>
<font color="red">There has been an error processing your credit card!</font><br><br />An internal error occured during the communication with the Payment Gateway! Please try it again later. If this error occurs again, please choose a different payment option and inform customer support of this error at [email protected] ! Thank You!<br />UNRECOGNIZED_RESPONSE