Google Checkout orders not showing in admin?

For some reason none of our Google Checkout orders are showing up in admin. It forwards to GC, calculates shipping properly and takes the payment. I only know about the orders from the Google emails. Zencart does not email us or the buyer about the new order. The shipping is calculating properly so I know GC has communication with our server. Also the buyers address is showing in the response log.

PayPal Express checkout is working flawlessly.

Here are a list of the modules I have installed. Is it possible any of these may be incompatible with the Google Checkout module?

google_checkout_module_for_zen_cart_1.4.1beta1.2
backup_mysql_plugin_v1.3
bettercategoriesezinfo_v1.3.5
email_archive_manager_1.4
EasyPopulate_v1.2.5.4
google_base_froogle_feeder_1.5.3
windows_live_product_search_feeder_1.0.1
google_sitemap_v1.3.1314.08.20071032
image_handler__for_vx_2.0v0916
simple_google_analytics_1.1.1
supertracker_1.0
ty_package_tracker_for_x_2.2b (I wonder if this could be the cause?)
ultimate_seo_urls_2.105

Any and all help is greatly appreciated! I am very new to Zencart and have no chance of solving this one on my own.

Thanks for all the help guys! I just needed to add the callback URL in GC integration. Hope that helps anyone else having this problem.

Where did you add the callback URL?

toothpick:

Thanks for all the help guys! I just needed to add the callback URL in GC integration. Hope that helps anyone else having this problem.

Hi,

I wonder if you could tell me what the callback url is please as i am having the same problem.

Regards

Adam

toothpick:

For some reason none of our Google Checkout orders are showing up in admin. It forwards to GC, calculates shipping properly and takes the payment. I only know about the orders from the Google emails. Zencart does not email us or the buyer about the new order. The shipping is calculating properly so I know GC has communication with our server. Also the buyers address is showing in the response log.

PayPal Express checkout is working flawlessly.

Here are a list of the modules I have installed. Is it possible any of these may be incompatible with the Google Checkout module?

google_checkout_module_for_zen_cart_1.4.1beta1.2
backup_mysql_plugin_v1.3
bettercategoriesezinfo_v1.3.5
email_archive_manager_1.4
EasyPopulate_v1.2.5.4
google_base_froogle_feeder_1.5.3
windows_live_product_search_feeder_1.0.1
google_sitemap_v1.3.1314.08.20071032
image_handler__for_vx_2.0v0916
simple_google_analytics_1.1.1
supertracker_1.0
ty_package_tracker_for_x_2.2b (I wonder if this could be the cause?)
ultimate_seo_urls_2.105

Any and all help is greatly appreciated! I am very new to Zencart and have no chance of solving this one on my own.

I have the same problem anyone know how to resolve this at all?

Can you access the googlecheckout/responsehanler.php file on your system through your browser?

The reason I ask is that I have just come across a similar problem, where if you have SEO URLs installed, the HTACCESS files don't work well together. If you try and access the responsehandler.php file, you are automatically redirected to the standard Zen Cart Page Not Found page, as part of the SEO redirect.

If you are having the same problem, I'll post the little fix here a little later. (Currently away from the dev machine with the code)

Absolute

if accessing googlecheckout/responsehandler.php means getting a pop up saying to enter an id and password and me having no idea what i should be putting there....:yuck: this has been the most confusing thing to install/get working ever...

The popup login box you get is the HTACCESS security box. If you have one of those, that is a good thing, however, you need to now ensure you have the username and password for this recorded in the admin.

To set the username/password, go to the Modules >> Payment section in the admin, and select googlecheckout. Then click on the link to setup the htaccess file. Ensure you ahve write permissions on your server before saving. Then you need to enter the same username/password for the googlecheckout configuration settings, where you enter your Google Account info.

That should be it!

Absolute

okay lets see....
(i kept seeing references to htaccess in other posts, but had NO idea what they were talking about!)

ok so now I have that all set up...and still just get a pop up. Is this correct? I'd test to see if it's reporting back to zen but it won't let my buy from myself and i am too lazy to make another account just so i can test it...:P

You should create an account in the sandbox, where testing doesn't take any money from any cards you used.

Then you SHOULD TEST - you really don't want to hope it works, and then wonder why you get no sales!

Absolute

that is true and I did make a sandbox account...just can't buy from myself. Everything is working except for the posting in admin...guess I'll go test it now!

ok so orders are still going through fine, but NOT getting posted to admin. I set up the htaccess file you talked about with both the sandbox and checkout id's and keys...still no luck

Do you get any email responses ftrom Google, or nothing at all?

Absolute

Yes, I have been getting email responses from Google all along

And what do they say? Do they say that they were unable to send a response to your store?

Can you check your log files, found in googlecheckout/logs/response_message.log to see what sort of response you are getting from google, if any?

Absolute

yes, I have gotten a few emails that say something to the effect of "order notification failing"....as far as the repsonse_error.log.... I had these errors

Invalid Merchant Id/Key Pair (this was BEFORE i knew about the htaccess thing i'm sure...)
Failed to Get Basic Authentication Headers
Invalid or not supported Message

The Order Fail Notificaton means that google is unable to post the data back to your server, which is why you don't get any orders appearing in the admin. Unlike with the standard store checkout, where the customer returns to the store order confirmation page, and this unusually triggers the order being submitted, the google system sends a request to your server, and this acts as the trigger.

If google is unable to access your responsehandler.php file, this is more than likely because the .htaccess files are incorreclty setup. You can try accessing the folder, and using the user/pass you have setup in the admin, and see if you are able to get in.

Absolute

if i just try going to the responsehandler.php file in my browser, when i type in the google merchant id and key, i just get an error saying "invalid or not supported message"

Alright so I think it's finally working! I think it was due to my host not renewing my SSL certificate, so it was giving a pop-up warning any time you'd try to access an https page....(I paid for new SSL in September and they never actually did anything about it. Just took my money....argh!)

The two orders I made in Sandbox with the callback url as non SSL are showing up in admin now, but the 3 that were actual orders from customers are not showing. I'm gonna check the callback url...