No more Refunds or Partial Refunds.

Has anyone noticed that the refund and partial refunds are no longer an option in this latest version 1.3.8? Now you only get the Void Authorization Order but that only works if you have the express checkout to authorize only instead of doing the final sale.

Will the option of issuing a refund thru zen-cart come back like it was on 1.3.7.1?:dontgetit

Having upgraded to 1.3.8 today that was one of the things I noticed. Unfortunately I didn't spot it until after all my testing and going live with the system.

It is still possible to refund directly through paypal, but the previous way of doing it was much neater in terms of admin.

Hope it makes a reappearance!

Ian

Something Sparkly - because life should sparkle
www.somethingsparkly.co.uk

Tell me about it.. refunding orders directly from the Admin area was something i loved zen-cart for lol.

I am with you on this.. i hope it does make a reappearance.

My vote for re-incorporating this feature!

Why did it disappear?

Ditto above. I hesitate to install an upgrade now if this feature is planned for the future. Is it? Anyone?

Hi,

Yes agree it's very useful feature. I just wonder if it's missing because of an
error or just removed for some reason.

We had weird problem with missing orders lately caused by 'die' statement
in the zen_mail function, so when this happens, no data received back from
paypal was saved to the database. When you check the order all the grey PayPal
fields were empty. Anyway, thats fixed now, but as side effect instead of
'Voiding Order Authorizations' on the right, there is 'Order Refunds'. So i was wondering
that maybe what is shown is switched based on the paypal responce, and the
refunds option don't work because of a bug ? Well just a thought.

Regards

JackX:

...missing orders lately caused by 'die' statement
in the zen_mail function, so when this happens, no data received back from
paypal was saved to the database.

JackX: is this only with Paypal? Do you use another processor as well? We have had a problem with cards being charged and no order coming through with our cc processor but not with Paypal.

JackX:

...Anyway, thats fixed now, but as side effect instead of 'Voiding Order Authorizations' on the right, there is 'Order Refunds'.

By fixed, do you mean by the Team in later versions of zencart?

Hello,

athena:

JackX: is this only with Paypal? Do you use another processor as well? We have had a problem with cards being charged and no order coming through with our cc processor but not with Paypal.

We use only PayPal (Express Checkout). But the problem was caused by our
hosting company. They use MS servers and their mail servers are exceptionally
unstable. So it is very common thing that their mail servers don't work, or delay
mails for 30 minutes or more. Otherwise our ZenCart (1.3.8) works fine.

By fixed, do you mean by the Team in later versions of zencart?

No i just commented a line in the PHP file (zen_mail function). For me is more
important to have the PayPal status saved, even if we don't get mail notification.

Regards

somebody missed noticing the omission of this feature ... yes ... one might suggest that somebody had an elfish look about them ... but that would be point fingers at somebody who was testing features and ... umm ... er ... missed a step or two and kinda sorta over looked this ... :blush:

/me hangs her head in shame ... :cry:

Hi Linda,
will there be a patch realesed to reapply the refund feature or will we have to wait for the next version of zen-cart?

We'll come up with a code fix for you.
Give us some time to put our heads together on this :wink:

Thanks guys...and elves, for noticing this thread!

DrByte:

We'll come up with a code fix for you.
Give us some time to put our heads together on this :wink:

Thanks DrByte.
I'm happy to use paypal do issue refunds for now but I look forward to seeing the fix.

Hafta agree, this was a very nice feature.

Look forward to its return.

Does 1.3.8a the new release fix this???

I'm using 1.3.8a and I just went in and looked. The feature is there.

Great!!!! Thanks!!!!

HI There
I have a question in relation to this:

I am testing with 1p fake products using my partners card and my account!

1, I am trying to "refund" (installed 1.38a) but not sure what to put in the box for "voiding order authorizations"

i have tried the call: RefundTransaction
as detailed here:
https://www.paypal.com/IntegrationCenter/ic_api-reference.html

i have also tried adding the transaction ID and Payer ID but these produce the message:

"There was a problem voiding the transaction. (Transaction refused because of an invalid argument. See additional error messages for details.) 10004"

Any ideas?

thanks

I using 1.38a Paypal express payments and the refund feature isn't there... Do I need to uninstall the module and reinstall to make it work/visable?

www35814:

I using 1.38a Paypal express payments and the refund feature isn't there... Do I need to uninstall the module and reinstall to make it work/visable?

Below is a screen shot of the area I thought was for refunds. I used it before the upgrade so when I looked and saw this area I assumed it was the same. It does look different now that I have really taken a closer look. Can refunds be done here or is it just to void a transaction? Maybe Ajeh or DrByte can tell us what this area is for? If not for refunds, I understand a patch will be coming.

Also, what size should my images be when posting on this forum? I have resized but it might still be WAY too big. My screen is at 1680 x 1050 so I am never sure what would be good here?