Checkout Error code 10413....

10413 Transaction refused because of an invalid argument. See additional
error messages for details. - The totals of the cart item amounts do not
match order amounts. (18) transfer closed with -1 bytes remaining to read

What the heck does that mean? It's happened 2x today to customers trying to pay by CC through Express Checkout.

jim cushman:

10413 Transaction refused because of an invalid argument. See additional
error messages for details. - The totals of the cart item amounts do not
match order amounts. (18) transfer closed with -1 bytes remaining to read

What the heck does that mean? It's happened 2x today to customers trying to pay by CC through Express Checkout.

What version of Zen Cart? if 1.3.7, have you applied the PayPal patches?
Who is your hosting company?
What version of PHP?

DrByte:

What version of Zen Cart? if 1.3.7, have you applied the PayPal patches?
Who is your hosting company?
What version of PHP?

I got same error code from one customer today. I'm using Zen Cart version 1.3.8a, hosting company 2mHost.com, PHP version 5.2.4. Any idea what could be the problem??

Okay, if it's saying that the totals of items and summaries on the order don't add up, it's important to look at what those details were.
Were they using some sort of non-standard shipping option? or a coupon? or a gift certificate? or some custom discount addon?
Which products were in the cart? Were there attributes associated with those products? Were there any special pricing options set on those attributes, such as qty discounts or one-time charges or word/letter charges, etc?

Can you replicate the problem on-demand?
If so, turn on debug logging in your paypal module and post the various log files it generates.

Hey DrByte,

I've installed PayPal today, and got the same error code (10413). I (think) I installed everything correctly...
I wil PM you the error logs, since I don't know if there will be any delicate info in there...

Hope you can help me out, as usual :smile:

Regards,
Jurjen

Hi,

I found this:
**Sub-Total: ** €29.42
**Shipping: ** €0.10
**VAT: ** €4.70 (which is incorrect! --> 19% VAT 29.42 + 0.10 = 29.52 --> *0.19 (19%) = 5.61)

**Total: ** €29.52 (VAT not included...)

So, my tax/VAT is being calculated incorrectly, and it is not added to the total amount. This is (probably) why I get the error:
"The totals of the cart item amounts do not match order amounts.".

Any ideas on how to fix this?
By the way, I'm using ZenCart 1.3.8.

Regards,
Jurjen

jurjenruben:

Hi,

I found this:
**Sub-Total: ** €29.42
**Shipping: ** €0.10
**VAT: ** €4.70 (which is incorrect! --> 19% VAT 29.42 + 0.10 = 29.52 --> *0.19 (19%) = 5.61)

**Total: ** €29.52 (VAT not included...)

So, my tax/VAT is being calculated incorrectly, and it is not added to the total amount. This is (probably) why I get the error:
"The totals of the cart item amounts do not match order amounts.".

Any ideas on how to fix this?
By the way, I'm using ZenCart 1.3.8.

Regards,
Jurjen
This statement is rubbish... The 29.42 is item price + tax....
Still having the error by the way.

I am getting the same error. To me it seems like zencart is sending through the total to PayPal before it is adding the freight hence the diffence in totals. I may be completely wrong though. I am not a programer

hmm. Please post any help, I'd really appreciate it, since the I'm still getting the error... I'll do the same, of course.

Regards, Jurjen

Anybody had any luck my sales have dropped off not being able to offer PayPal. Any help would be appreciated

Without the answers to the questions I posted earlier, all I can do feel sad for your dilemma.
http://www.zen-cart.com/forum/showpost.php?p=488026#post488026

Ok Dr Byte

It happens with every sale i can make it happen on demand I set up email & log alert and it sent me 44 emails. Im sure you dont want them all.
The products were for a standard item no atributes or coupons were used.

This is the error report
10413 Transation refused because of invalid argument. See additional error messages for details. The total of the cart items amounts do not match order amounts.

Like I said earlier when you are in the transaction you have bought a product you then hit express checkout and it takes you to PayPal before you have seen the freight componient.

Hoping you can help

Luke

Luke, what version of Zen Cart?
How are your taxes configured? (rates, tax-included vs not, basis of tax, etc)
And, yes, the emails would help. Although it'd be easier to zip up the log files from your server than to copy and paste several emails.

Hi DrByte,

Firstly it was working fine until I upgraded to 1.3.8a I didnt change the tax setup. however it is set to 10% on goods within Australia and 0 for the rest of the world. I will attach the log file for you as well.

Hoping you can help thanks again

Luke

I gather you're configured to deal with "Tax Included" in all your prices?

Yes Display Prices with Tax true [IMG]http://seniorart.com.au/1310/images/icon_info.gif[/IMG] Display Prices with Tax in Admin true
I take it that is what you mean. Let me know if it is not.

Hi Dr Byte,

Can you please let me know if you have had any luck with this issue.

Much appreciated

Seems to be related to the Display Prices With Tax switch being set to true.

Dr Byte thanks for getting back to me do you know how I can fix this issue? Do I need to display my goods without tax.

Dr Byte thanks for getting back to me do you know how I can fix this issue? Do I need to display my goods without tax.

One of our clients is having the same problem and that setting is switched to false.