Why do yahoo emails cause problems

... and is there a way to fix it?

What I mean is if a customer has a yahoo mail account they do not get the welcome to our site e-mail and an error appears.

If I was a customer I would then not buy from a company that I got such an error from because I would assume they are not very professional if thier e-mail set up is not working.

Yahoo has very strict rules about how emails arrive. It is not uncommon for emails to be rejected by them.

The more important issue though is ... what error message are you getting?

This is the error the customer recieves when signing up as a new account.

Email Error: SMTP Error: The following recipients failed: <email addy>@yahoo.com

<email addy> is the email address I just took it out for privacy reasons :)

What are your settings for admin > config > email options >
Verify E-Mail Addresses Through DNS
Emails must send from known domain?

here are my settings, I took out my domain name

E-Mail Options

Title Value Action
E-Mail Transport Method smtp
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) contact@<domainName>.com
Email Address (sent FROM) contact@<domainName>.com
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To contact@<domainName>.com
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To contact@<domainName>.com
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To contact@<domainName>.com
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To contact@<domainName>.com
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox contact@<domainName>.com
SMTP Email Account Password ********
SMTP Email Mail Host <email host info>
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€
E-Mail Friendly-Errors

Do you want to display friendly errors if emails fail? Setting this to false will display PHP errors and likely cause the script to fail. Only set to false while troubleshooting, and true for a live shop.

Date Added: 01/09/2008
Last Modified: 01/18/2008

kobra:

What are your settings for admin > config > email options >
Verify E-Mail Addresses Through DNS
Emails must send from known domain?

Should I change that from 'yes' to 'no'?

So are they set to yes?

Re-set to no

I changed it to no and i'm still getting the same error :/

I changed it to no

IT or THEM ??

change both

kobra:

What are your settings for admin > config > email options >
Verify E-Mail Addresses Through DNS
Emails must send from known domain?

Where is "Verify e-mail addresses through DNS" in the list (towards the top/bottom/ect..) I only see "emails must send from known domain". I think I'm blind today :blush:

E-Mail Transport Method
E-Mail Linefeeds
Use MIME HTML When Sending Emails
Send E-Mails
Verify E-Mail Addresses Through DNS
Email Archiving Active?
E-Mail Friendly-Errors
Email Address (Displayed to Contact you)
Email Address (sent FROM)
Emails must send from known domain?

Varisha:

Where is "Verify e-mail addresses through DNS" in the list (towards the top/bottom/ect..) I only see "emails must send from known domain". I think I'm blind today :blush:

There is no "Verify e-mail addresses through DNS" option in the latest version of Zen Cart.
And it's not used in earlier versions, even though the option is shown.

Varisha:

This is the error the customer recieves when signing up as a new account.

Email Error: SMTP Error: The following recipients failed: <email addy>@yahoo.com

<email addy> is the email address I just took it out for privacy reasons :)

That's likely a result of Yahoo rejecting your incoming email.
They might be rejecting it because of the server you're coming from (ie: your webserver/mailserver might be blacklisted).
They might be rejecting it based on the email content/format.

You can try to check out your Email Server details via dnsstuff.com

For the most part, rejected emails are a result of mailserver-to-mailserver misconfiguration or communication problems.

DrByte:

There is no "Verify e-mail addresses through DNS" option in the latest version of Zen Cart.
And it's not used in earlier versions, even though the option is shown.

Ah then that is why I don't see it. I have only recently been Zenned :wink:

sigh well I have my domain hosted with brinkster and apparently spamcannibal has brinkster blocked grrrrr now what?

I also looked up my domain name and it either passed or was not listed with all of the blacklists on dnsstuff.com

Varisha:

sigh well I have my domain hosted with brinkster and apparently spamcannibal has brinkster blocked grrrrr now what?

Perhaps get brinkster to convince spamcannibal to unblock them?

DrByte:

Perhaps get brinkster to convince spamcannibal to unblock them?

I will let you know how that goes. It is down right agrivating because the blacklisting is not my fault.

Also thanks for all of your help... this newbee is very gratefull.

Varisha:

It is down right agrivating because the blacklisting is not my fault.It seldom is.
However, since your "server" is likely shared with a hundred other accounts, and it only takes one of those accounts to blacklist the server for everybody, it could be tough to be successful in convincing.
That's one strong argument for having a dedicated server all to yourself ... but that costs a lot more ... but separates you from other less scrupulous account users.

Maybe you might be better off on a faster server anyway ... perhaps one run by a Zen Cart Certified host, where blacklisting is somewhat less likely. See "hosting" link at the top of this page.