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UPS AND USPS Module Problems

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7 Feb 2008, 4:22 AM
#1
nightlordv avatar

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UPS AND USPS Module Problems

Greetings! Out of nowhere I now suddenly have the USPS and UPS Modules on check out giving me this:

United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)

and UPS

United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.

both at the same time? I called the USPS Tech support and they said everything is fine on their end. I made NO changes to the shipping at ALL what could this be from? ANY help would be appreciated!

7 Feb 2008, 4:31 AM
#2
nightlordv avatar

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Re: UPS AND USPS Module Problems

Please... Anyone?

7 Feb 2008, 4:59 AM
#3
merlinpa1969 avatar

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Re: UPS AND USPS Module Problems

I would suggest asking your Host if they changed anythng and I would also NOT bump posts,

its customary to wait more than 9 minutes before getting antsy about no one answering

7 Feb 2008, 5:03 AM
#4
nightlordv avatar

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Re: UPS AND USPS Module Problems

how could my host company and this be connected? And I apologize but I do not post very often so I guess i don't know proper posting protocol. I just really need this resolved because right now this site is my only source of income and i have a kid i am supporting.

7 Feb 2008, 5:06 AM
#5
merlinpa1969 avatar

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Re: UPS AND USPS Module Problems

Well If your host changed something on the server, like updated php,
maybe the servers themselves are down ( od for usps and ups at same time )

Once again contact your host and see if they changed anything

7 Feb 2008, 5:15 AM
#6
Kim avatar

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Re: UPS AND USPS Module Problems

It is always a good idea to have an alternate shipping method available for times when UPS and USPS act up. (preferably something not connected to a live server, i.e. table rate or zones or per weight unit)

7 Feb 2008, 5:19 AM
#7
nightlordv avatar

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Re: UPS AND USPS Module Problems

Well I called USPS like i said and they said everything was ok on their end. I just talked to my Hosting company and they said everything was OK and no changes had been made either.
The only thing i did to modify anything today for the site was implement Google Conversation tracking into my checkout success file, but that shouldn't conflict or cause this problem should it?

7 Feb 2008, 5:21 AM
#8
Kim avatar

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Re: UPS AND USPS Module Problems

If you turn it off do things work again?

7 Feb 2008, 5:27 AM
#9
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Re: UPS AND USPS Module Problems

i took out the code and put it back to the way it was before i posted on here, so ya i did try that and still nothing. I really cannot understand why both are not working, i'm about to pull my hair out here. :frusty:

7 Feb 2008, 5:29 AM
#10
merlinpa1969 avatar

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Re: UPS AND USPS Module Problems

uninstall and reinstall the modules in the zencart admin,

if this dosnt work contact your host and be a little more insistant with them

7 Feb 2008, 5:38 AM
#11
drbyte avatar

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Re: UPS AND USPS Module Problems

What version of Zen Cart?
Have you tried enabling the "debug" mode in your Zen Cart USPS or UPS module settings (if there is one)?
If you did, can you post the emailed transmission details that it sent you?

In your Admin->Configuration->Shipping/Packaging, what do you have set for a Postal Code? It needs your zip code there in order to guestimate where you're shipping from.

7 Feb 2008, 5:48 AM
#12
nightlordv avatar

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Re: UPS AND USPS Module Problems

i uninstalled and reinstalled both modules and still nothing. I called back my hosting company and they are still saying there isn't a thing they can find wrong on their end. This is strange though because yesterday i still had sales, but today i have had 0 and my site has been running badly all day. But i do not know if the lack of sales has been because of the site loading badly, or because there wasn't any way to select the shipping method.
any other suggestions?

7 Feb 2008, 6:00 AM
#13
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Re: UPS AND USPS Module Problems

I am using version 1.038 the latest one. my zip code is in there correct. As for the debug i tried that and the e-mails i get back are blank, there is literally nothing on them at them, its just blank for whatever reason, could that mean something?

7 Feb 2008, 6:59 AM
#14
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Re: UPS AND USPS Module Problems

still can't seem to resolve this.......any one else come across this problem?

7 Feb 2008, 5:31 PM
#15
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Re: UPS AND USPS Module Problems

i am also having the exact same problem with my site, did anyone ever figure out how to fix the problem

7 Feb 2008, 5:52 PM
#16
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Re: UPS AND USPS Module Problems

what host?

7 Feb 2008, 8:55 PM
#17
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Re: UPS AND USPS Module Problems

i am using 247-host

13 Feb 2008, 7:36 PM
#18
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Re: UPS AND USPS Module Problems

I tried UPS also when USPS had the problem and they are both not workign for me either. I've checked the zip code & reinstalled & everything suggested in a couple of the threads about this. I've opened a ticket with the host and am waiting for a response.

13 Feb 2008, 10:52 PM
#19
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Re: UPS AND USPS Module Problems

HI, I am also having a USPS problem today. When a U.S. domestic customer checks out, the selection choices are all correct on the first check out page, but then on the second page, the first choice in the list is selected even if that is not what the customer selected. I have "Express", "Priority" and "Media" as choices. The customer selected "Media" but the system selected "Express". If I turn "Express" off, it selects "Priority".

I found the file update USPS NEWER.php from November and installed that and then re-installed the shipping module for USPS but it did not fix the problem.

This has been working correctly for months so I suspect that something is going on with the post office again. Any thoughts about that? Any one else having this problem?

14 Feb 2008, 7:16 PM
#20
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Re: UPS AND USPS Module Problems

Some one suggested the following to me:

"Did you see if perhaps the database for the real time rate calculation needs to be refreshed with new info from FedEx, UPS, etc? It gets info from a database that you provide to it when you set it up, this may be outdated or there may be a problem with the code..."

Wouldn't reinstalling the module in the admin take care of this?