Sensei
- Join Date:
- Jan 2004
- Posts:
- 63,513
- Plugin Contributions:
- 177
Canada Post module
Sigh.
That was posted because of people abusing volunteer time, and intended to point out that all support is indeed provided for free.
It specifically reads that telephone support is NOT offered. And merely added the outrageous price mention to specifically deter the abuse that had been taking place prior to that post being made.
Nobody has ever been charged that price for phone support from Zen Cart.
That said, 3rd party agencies may offer paid support services ... and that's up to them and you to negotiate an acceptable fee for them to provide those tailored services to you and your company's needs.
So, while you've taken the post at its face-value, I apologize that the context wasn't clearly contained therein and you misinterpreted its meaning. We'll raise the issue with the internal team and make some revisions to that post to add clarity for future. Thanks for bringing it to our attention.
But, this is all moot since you said you've gone with some other product instead.
So, wishing you well with your shop. May you encounter abundant volume of sales and great profitability with your store.
Cheers!