blank page after clicking upgrade

i agree with you but im just an employee, no one will listen to me. honestly i have the least amount of experience with hosting and servers and such, the admin is in charge of all this and i guess he's just doing whatever. if i had this much time and trouble with just initializing the site id have it under lock and key and have a few backups but this isnt how the company works i guess.

if Dr. Byte is available, my admin checked the database for any error logs and there was nothing. we're not sure why i can't upgrade and why we can't seem to find any kind of error log anywhere.

does anyone have any suggestions?

WOOT! its fixed.

my network admin said the zcinstall folder had to be moved to the highest folder (which the instructions did NOT say for those who will spew the "read the instructions" crap i keep hearing) and now its updated! YAY!:clap::clap::clap::clap:

To clarify ... the zc_install folder needs to be in the same folder as your Zen Cart shop in order to work.
ie: in the same place it's located inside the unzipped fileset.

idk like i said my admin figured it out and he said it had to be moved

Upgrading 1.3 x 1.3.8. New database created. No probs listed during upgrade process that would prevent upgrade. Get to the button to UPGRADE and see the warning

After clicking below, DO NOT INTERRUPT. Please be patient during upgrade.

I click the button and patiently sit watching a nearly blank, white, static page that only contains this message:

in:
[select admin_id, admin_name, admin_pass from zen_admin where admin_name = 'maggiemadeit']

Since the previous page told me DO NOT INTERRUPT and to be patient, that's what I'm doing. But there's really nothing to indicate that the upgrade is in progress, and I have no idea what the "select admin" message on the static page means. Know it's saying something about my name and password, which I am 100% sure I entered correctly.

What do I do now? I've searched the board's other posts and can't find this same issue.

TIA.

Maggie

The [select admin_id ....] text is part of a database error message.

That scenario has been reported a couple times, and the workaround has typically been to check only ONE of the required checkboxes at a time, returning to check the next box etc until all the needed upgrade steps have been completed.

DrByte:

The [select admin_id ....] text is part of a database error message.

That scenario has been reported a couple times, and the workaround has typically been to check only ONE of the required checkboxes at a time, returning to check the next box etc until all the needed upgrade steps have been completed.
Hope I'm following post rules. Obviously a newbie. I read the guidelines, DOs and DON'Ts, and didn't see it covered in either.

Just wanted to say THANKS DrByte for your very helpful and timely response. It seems to be working one step at a time! Yipee!!