Strange behavior.. Disappearing attributes...

[DivaVocals]

Strange issue..

Have a product setup with two attributes. One attribute is a dropdown field and the other is a text field. One option in the dropdown attribute is setup as a "read-only" option so that customers will not bypass selecting an option for this product..

Here's the issue.. IF a customer fails to select an option from the dropdown attribute (by choosing the "read-only" option) and clicks the add to cart button, you get an error message (as expected), but then the text attribute disappears. And when I say it disappears it doesn't just disappear form the display, it disappears form the page markup as well. (if you do a view source you will NOT see the text field in the markup at all)

What the heck is going on here???

Here's the product where you can see the issue: http://www(dot)tablelegworld(dot)com...8-Table-Height

[lhungil]

Looks like some of the configuration items may be missing from the store's database. Pull up configuration group 0 (note the URL, it may have to be typed in manually) and see if the following are present for the store in question...

Attachment 12680

Note especially the option for "text prefix" (TEXT_PREFIX). This one is missing (take a peek at the "text" attribute on the product page).

SQL to add these three options if missing (only pick the ones you need).

INSERT INTO `configuration` (`configuration_title`, `configuration_key`, `configuration_value`, `configuration_description`, `configuration_group_id`, `sort_order`, `last_modified`, `date_added`, `use_function`, `set_function`) VALUES
('Product option type Select', 'PRODUCTS_OPTIONS_TYPE_SELECT', '0', 'The number representing the Select type of product option.', 0, NULL, now(), now(), NULL, NULL),
('Upload prefix', 'UPLOAD_PREFIX', 'upload_', 'Prefix used to differentiate between upload options and other options', 0, NULL, now(), now(), NULL, NULL),
('Text prefix', 'TEXT_PREFIX', 'txt_', 'Prefix used to differentiate between text option values and other option values', 0, NULL, now(), now(), NULL, NULL);

[DivaVocals]

Thanks soo much!!!! That did the trick..

I will look at config group 0 more when I get home to make sure nothing else is missing.. I inherited this site from someone else, and this isn't the first "missing" thing I found.. The previous webmaster removed parts of the layout that should/could easily be turned off via the admin or via some CSS magic.. It caused a great deal of issues when the owner needed modifications.. For example, I needed to replace the top menu bar only to discover large chunks of code from the header section were missing..

Looks like some of the configuration items may be missing from the store's database. Pull up configuration group 0 (note the URL, it may have to be typed in manually) and see if the following are present for the store in question...

Attachment 12680

Note especially the option for "text prefix" (TEXT_PREFIX). This one is missing (take a peek at the "text" attribute on the product page).

SQL to add these three options if missing (only pick the ones you need).

INSERT INTO `configuration` (`configuration_title`, `configuration_key`, `configuration_value`, `configuration_description`, `configuration_group_id`, `sort_order`, `last_modified`, `date_added`, `use_function`, `set_function`) VALUES
('Product option type Select', 'PRODUCTS_OPTIONS_TYPE_SELECT', '0', 'The number representing the Select type of product option.', 0, NULL, now(), now(), NULL, NULL),
('Upload prefix', 'UPLOAD_PREFIX', 'upload_', 'Prefix used to differentiate between upload options and other options', 0, NULL, now(), now(), NULL, NULL),
('Text prefix', 'TEXT_PREFIX', 'txt_', 'Prefix used to differentiate between text option values and other option values', 0, NULL, now(), now(), NULL, NULL);

[dbltoe]

Might be a good time to just drop in a new template or an original version of the current template on a test machine. Get the kinks worked out there.

[DivaVocals]

Might be a good time to just drop in a new template or an original version of the current template on a test machine. Get the kinks worked out there.

Indeed.. I did just that when I replaced the top menu with the CSS Horizontal Menu module.. Found far too many unnecessary hacks for my liking and just started fresh.. Only thing leftover from the original template is the stylesheet..