One-Page Checkout [Support Thread]

[lat9]

Zen cart v1.5.7c
PHP Version 7.4.29
Responsive Classic Template

Module : One Page Checkout 2.4.0

The module for guest checkout works great for Desktop, it interacts properly, but when I use a mobile (for example my own cell phone) to do checkout as a guest, it takes the initial information such as email/BD/Name and address and when I click save, it saves information except the BD and stays in the same page without giving any option to be able to confirm and check out.
So basically it does not work on Mobile.
I realized many customers like to check out as a guest and we lose lots of them.

Please help in this matter. thank you.

As others have said, welcome to the Zen Cart forums.

When you say it "doesn't work for mobile", what device type is in use? Are we talking about an `iSomething` or an Android-based mobile device?

When you enter the DOB, what format are you using? For example, for the US, a value of 01-31-2000 works find when I view a site using an Android mobile.

[TitanOwl]

As others have said, welcome to the Zen Cart forums.

When you say it "doesn't work for mobile", what device type is in use? Are we talking about an `iSomething` or an Android-based mobile device?

When you enter the DOB, what format are you using? For example, for the US, a value of 01-31-2000 works find when I view a site using an Android mobile.

Tested on Android and IOS, does not proceed to finish the check out.
In terms of DOB, if you hoover on mobile browser you can see that the format is entered by the module since it pops up to choose the DOB, it is not the same as Desktop to be able to enter manually. So we assume it collects it properly, otherwise either it has to give an error ( about the format which it does if you dont enter it at all) or the OPC has issue of accepting it, however the initial entry is accepted and the address is saved , so we assume it has accepted the DOB and it must give the same options which are available on Desktop ( Save and Cancel options) but it gives one option to Save, after clicking that, the page goes back to the same loop and does not proceed to next level of choosing the shipping option or payment option, the rest of the page grays out !

[Balaji]

Hi
I have been working to integrate the square webpay with opc.
I have a fresh installation of a zencart 1.5.7d with OPC 2.4 in php 7.4
On chooosing shipping option the credit card fields goes offline. Only a text called credit card is displayed there.
Can you please advise if there is a solution to this?
Thanks
Balaji

[Balaji]

My test site link which has the above said problem is here.

https://test.mysourcebest.com/zencart/

No other plugins were installed.

Kindly help / advise to over come this issue

Thanks

[TitanOwl]

My test site link which has the above said problem is here.

https://test.mysourcebest.com/zencart/

No other plugins were installed.

Kindly help / advise to over come this issue

Thanks

Please go to Admin->Configuration-> One Page Checkout Setting and let me know what you set for "Payment-Block Action on Shipping Change", and you may need to change it to update or refresh.

I see the issue, however let me know how you were able to remove the DOB entry! mine requires DOB entry. Also I checked it on Mobile and yours works well except the above issue, it will help me to figure out why mine does not work on Mobile, thank you.

[carlwhat]

My test site link which has the above said problem is here.

https://test.mysourcebest.com/zencart/

No other plugins were installed.

Kindly help / advise to over come this issue

Thanks

Please go to Admin->Configuration-> One Page Checkout Setting and let me know what you set for "Payment-Block Action on Shipping Change", and you may need to change it to update or refresh.

this is now a confirmed bug.

the solution provided by TitanOwl is not a solution for this problem.

[lat9]

this is now a confirmed bug.

the solution provided by TitanOwl is not a solution for this problem.

@carlwhat, which device(s) are in use when the issue occurs?

[carlwhat]

@carlwhat, which device(s) are in use when the issue occurs?

i have spoken too soon. i had my dev environment in php 8.0 which was generating another error. this is NOT a confirmed bug.

i have confirmed that changing the config value:

Payment-Block Action on Shipping Change
Key: CHECKOUT_ONE_PAYMENT_BLOCK_ACTION

to refresh solves the issue.

TitanOwl you are correct.

Balaji, your problem is now solved.

best.

[lat9]

Tested on Android and IOS, does not proceed to finish the check out.
In terms of DOB, if you hoover on mobile browser you can see that the format is entered by the module since it pops up to choose the DOB, it is not the same as Desktop to be able to enter manually. So we assume it collects it properly, otherwise either it has to give an error ( about the format which it does if you dont enter it at all) or the OPC has issue of accepting it, however the initial entry is accepted and the address is saved , so we assume it has accepted the DOB and it must give the same options which are available on Desktop ( Save and Cancel options) but it gives one option to Save, after clicking that, the page goes back to the same loop and does not proceed to next level of choosing the shipping option or payment option, the rest of the page grays out !

If you disable OPC and attempt to create an account, does the same issue occur with the date-of-birth? I ask because OPC uses the same method to check that entry as the 'base' Zen Cart create-account process.

[TitanOwl]

If you disable OPC and attempt to create an account, does the same issue occur with the date-of-birth? I ask because OPC uses the same method to check that entry as the 'base' Zen Cart create-account process.

Date-of-Birth in registration is not affected in Desktop or Mobile, I did uninstall the OPC completely ( even ran the SQL patch ) and tested the DOB in registration, it works in Desktop and Mobile, then I installed OPC from scratch again, the new customer registration has no issue with DOB in Desktop and Mobile, but for Guest Checkout that uses OPC when I go to Mobile it has the same behavior and does not work as I referred in my previous qoute.
However if I go to Admin -> Configuration -> Customer Detail and set the "Date of Birth" to false ( that means no DOB verification), then OPC works properly in Mobile as well.

Please help in this matter.
thank you.