Quote Originally Posted by focus360 View Post
Thanks for the reply. You are correct I have display errors off. Ive turned them on and this is what I get.

Warning: main() [function.main]: open_basedir restriction in effect. File(/bmz_gif_info.class.php) is not within the allowed path(s): (/var/www/vhosts/mywebsite.com/httpdocs:/tmp) in /var/www/vhosts/mywebsite.com/httpdocs/includes/classes/bmz_image_handler.class.php on line 12

Warning: main(bmz_gif_info.class.php) [function.main]: failed to open stream: Operation not permitted in /var/www/vhosts/mywebsite.com/httpdocs/includes/classes/bmz_image_handler.class.php on line 12

Fatal error: main() [function.require]: Failed opening required 'bmz_gif_info.class.php' (include_path='.:') in /var/www/vhosts/mywebsite.com/httpdocs/includes/classes/bmz_image_handler.class.php on line 12

Is the store in the root directory of /var/www/vhosts/mywebsite.com/httpdocs/?

The key appears to be in the first error message, "open_basedir restriction in effect."

For one reason or another, your store does not have permission to open that file and include it in the running script. I would check permissions and ownership on the directories, but the error message inlies that the file that your are trying to include is outside of the domain name or site root and is encoutering a php restriction on your system.

I am assuming that you installed the files in the same locations specified by the IH add-on, so if the store runs I don't know why this location would be a problem. That leads me back to the permissions and ownership of the directory, but that usually provides a different error.

You can find some info on that error at http://us3.php.net/features.safe-mode

Sorry I couldn't be more help. That might be a valid error to contact your ISP over. You might also turn off safe mode and research the security issues you need to pay attention to when safe mode if off.

Steven