Quote Originally Posted by Website Rob View Post
From the information you have provided I can see no reason why the script should not be working. Your Hoster is your best bet for getting this sorted out.


I say that because of what you stated earlier, "not sure what version is running but it suddenly stopped working". One can only presume that nobody "you" know of, did some work on "any part" of your site that might have created the problem. Scripts that are working correctly do not just suddenly stop working. Somebody had to have done something, the questions are who & what.
I am the only person who manages the website so there is no-one apart from the hosting company who could change anything - I certainly did not. It just stopped working suddenly after a break of a few weeks when I went to go back and load some new items.

I have another email into the support crew asking about it. I did notice that there seemed to be a new option in my cPanel (I think ?? - dont remember seeing it before this problem) - a new thing called Image Manager which does thumbnails and resizing. I think it may have something to do with this - an upgrade or something required to install this program.

My problem is that I just do not know enough about this stuff to talk intelligently with them so I can be easily fobbed off with vague comments disclaiming any responsibility - even if they do give me something specific I probably wont know what to do with it except to bring it back here and hope for help from you guys.

If I cant get this to work with IH2, what are my options. I really need multiple images on each item and images loaded from the main product listing page now do not work. They display after I load them in IH2 but this does not allow me to use Document-General product type. Ideas on a new direction ???

cheers
Leah