Image Handler 2 (for ZC v1.3.8 ONLY) Support

[Website Rob]

Image Manager in Cpanel would not cause this type of problem. As a Hosting Client, "your" level of knowledge should not make any difference. Support should be able to discuss any Hosting problem at a level the Client understands.

They display after I load them in IH2 but this does not allow me to use Document-General product type.

I'm not sure what that means and can only presume it was working before.

Although, here at the forum, you would get lots of people offering help and suggestions, help from your Hoster is still the best option. Even hiring someone to look at the situation would not guarantee a solution.

As I see it, you have two options:
- your Hoster helps you solve the problem
- you uninstall (using the IH Admin) then reinstall

[aussiesapphire]

I am really not sure where next to go with this - even if my host does give me an answer, I dont think I know enough to understand it. If anyone thinks they might be able to help me out on a "fee for service" basis, please PM me. It might be easier to work it out if that person can log in and have a good look at my system and I am happy to discuss a reasonable fee for this job.

Just a thought or is it clutching at straws :-)

cheers
Leah

[aussiesapphire]

Image Manager in Cpanel would not cause this type of problem. As a Hosting Client, "your" level of knowledge should not make any difference. Support should be able to discuss any Hosting problem at a level the Client understands.


I'm not sure what that means and can only presume it was working before.

Although, here at the forum, you would get lots of people offering help and suggestions, help from your Hoster is still the best option. Even hiring someone to look at the situation would not guarantee a solution.

As I see it, you have two options:
- your Hoster helps you solve the problem
- you uninstall (using the IH Admin) then reinstall

Thanks Rob for talking about this - looks like we posted at the same time. I am at work today so not really able to call and hassle the host but will see if they reply to my email and then try them on the phone tomorrow.

Otherwise, not really sure what to do. IH2 was set up for me when I got the cart customised - I have been looking after it since and have only installed one very simple mod myself (to get EZ pages showing up on site map).

What is the procedure for installing and uninstalling - what does clear the cache do? I did this originally (in desperation) and it removed all my images and I had to display each item individually in IH2 admin to get them showing up again - I am asuming that this deleted all the files in the bmz_cache and I had to use IH2 to re-create them again ??? But as I say, I am a newbie so not really sure what I am doing.

basically, I do not understand why I can load images in IH2 but not directly from the product listing page even though it says the file uploaded and saved properly AND it shows up on the Product preview page (just before you save it). It wont display when you view the item on the web UNTIL you re-display it in IH2. Maybe this isnt an image handler problem at all but something else??

cheers
leah

[Website Rob]

Have not yet uninstalled IH and presume the 'Remove Image Handler from database' option does that for you. Once completed you would then see an 'Install' button on the right-hand side. Clicking the 'Install' button shoudl reinstall it.

Also, are you uploading images directly to the 'images' dir.? I ask because using the 'Clear image cache' option should not be deleting any source images.

[aussiesapphire]

Have not yet uninstalled IH and presume the 'Remove Image Handler from database' option does that for you. Once completed you would then see an 'Install' button on the right-hand side. Clicking the 'Install' button shoudl reinstall it.

Also, are you uploading images directly to the 'images' dir.? I ask because using the 'Clear image cache' option should not be deleting any source images.

Thanks Rob

Having a bit more of a look at this - my version of IH2 says 2.0-rc1 when I think perhaps I should have version 2.0

The documentation on breakmyzencart indicates there should be a pink "i" icon at the product/category page to access these functions from there but mine does not have this and I have to access the IH2 functions from the Tools menu. Does this suggest anything regarding versions to you.

I am running zencart 1.3.0 so the later versions of IH2 available for download would not seem suitable being for 1.3.5 and 1.3.6.

Clearing the cache did not delete the original images but the images disappeared from view on the web until I recreated the cached (resized from IH2) images within IH2. I did not have to upload them again - just force them to show up. I do not understand this and it is the root of my problem so still looking for an answer.

cheers
Leah

I am not at my home computer so will do the uninstall and reinstall later.

[Website Rob]

http://www.breakmyzencart.com/image-handler
IH2 for Zen Cart 1.3.x (it is IH2 v2.0-zc13)

Try downloading and installing that version. I use it with ZC 1.3.6 and no problems.

[samad64]

http://www.breakmyzencart.com/image-handler
IH2 for Zen Cart 1.3.x (it is IH2 v2.0-zc13)

Try downloading and installing that version. I use it with ZC 1.3.6 and no problems.

check in IE if you haven't applied any patches to the files.. you will have javascript errors on rollover (if enabled)

the file located in the DL section has patches already installed, there are 3 files affected

[aussiesapphire]

my very helpful hosting company just replied with this:

There is nothing that we would have changed that would have caused this.
The only way we could troubleshoot this problem is if you paid for
extended support, at $39 per half hour.


So it looks like I will have to try uninstalling and reinstalling.
Thanks for your help so far.

cheers
Leah
www.aussiesapphire.com.au

[aussiesapphire]

check in IE if you haven't applied any patches to the files.. you will have javascript errors on rollover (if enabled)

the file located in the DL section has patches already installed, there are 3 files affected

how would I check that - I have not knowingly applied any patches but I am a bit clueless abou this. I have not got rollover enabled so would not notice the javascript errors if any.

I will download the 1.3.6 version and see how it goes with my 1.3.0

thanks
Leah

[dinki]

Hi.. Does anyone have an answer to my question? Why would the watermarks only appear in admin but not on the catalog side? I would GREATLY appreciate help.