Hi,

I upgraded yesterday to Protx Direct 3.2.1 as the Protx Direct 2 version that I had in and working in my customer's shop stopped working (at some point between end of July and yesterday when the shop went live) and transactions were timing out (but still showing up in the VSP Admin screen) so customers were shown the "There is a technical problem contacting the payment gateway" message and the transactions were failing even though they were charged by Protx.

After removing the old installation and upgrading exactly the same thing is happening. Basically the transaction shows in the VSP admin screen immediately (within a second or so) but the shop just times out and the same error is displayed. I updated the cURL in the 3.2.1. to timeout at 90 & 120 seconds but this didn't resolve anything.
The same issue also occurs if I do this in Test mode.

When running a live transaction in debug mode I get the following back:

Data was sent to URL:
https://ukvps.protx.com/vspgateway/s...t-register.vsp
-------------------------------------
Unprocessed Data received from Protx:
------------------------------------------
Data received from Protx after processing:
------------------------------------------
string(42) "cURL Failed so no return values processed!"
----------------------------
Original Data sent to Protx:
----------------------------
VPSProtocol=2.22&TxType=PAYMENT&Vendor=sensav&VendorTxCode=

....data removed as this is a public forum!...

-----------------------------
Blowfish Encryption was used.
-----------------------------
------------------
Transaction status:
-------------------
Transaction denied!
c

Have contacted Protx but they can't see anything wrong at their end, BTW I have tried 3D secure enabled & disabled (this is a Visa Debit transaction).

If anyone can help or offer any advice it would be much appreciated!

Peter.