Download corrupt

[freya]

Okay. I apologize. I had the free charger mixed up with the free shipper. Don't ask me how, but I did. Both are installed now. I appreciate your patience, Linda.

Marci

[Ajeh]

Because the file is a PDF and not a ZIP I am given a choice to Open in Adobe or Save to Disk ...

If I say Save to Disk the file is fine ...

If I say Open, I get a bad file ...

More than likely this is what your customers are running into on these files ... some know what to do to save first and some don't ...

We really recommend Zipping files to avoid this issue as browsers like to control things and customers don't know what to do when bad things happen ...

[freya]

Hi Linda,

This is the bizarre thing. I was at the library tonight giving a talk. I signed onto my website to download the file. Well, the file was fine _if_ I opened it directly into Adobe. However, if I saved it, it was corrupt. This file I didn't zip, but most of my files are zipped, and it doesn't seem to make a difference. I think I was using IE7, but I didn't look too hard and didn't ask them what program it was.

I am seriously stumped about this issue. Not that I know PHP or anything, but it was working fine for quite some time then suddenly, it stopped working properly. I can download this file onto my computer without any problems. One friend can; the other can't. My husband can from work, but the library doesn't work. Are we talking a software problem or a server problem.

I appreciate your time.

Marci

[Ajeh]

That is the big question ...

How do you have your settings on Configuration ... Attribute Settings ...

[DrByte]

I'd also suggest that you ask your hosting company what's changed recently on the server.
PHP version?
PHP settings?
PHP compiled options?
Apache settings?
Caching/buffering?
Internet connection infrastructure?
Proxy/firewall configurations?
etc

Cuz .... if you didn't change anything in the software, and then it suddenly stopped working consistently, then ... it's not likely the software.

[freya]

Here are the attribute settings. They are the same on both carts:

Enable Downloads true
Download by Redirect false
Download by streaming true
Download Expiration (Number of Days) 100
Number of Downloads Allowed - Per Product 15
Downloads Controller Update Status Value 4
Downloads Controller Order Status Value >= lower value 2
Downloads Controller Order Status Value <= upper value 4
Enable Price Factor true
Enable Qty Price Discount true
Enable Attribute Images true
Enable Text Pricing by word or letter true
Text Pricing - Spaces are Free 1
Read Only option type - Ignore for Add to Cart 1

I will ask my server about these because I had some problems in the beginning, but they fixed it somehow. I went months without little to no complaints, then recently we had a spike in sales and I receive almost one email a day stating that someone either can't download the ebook or the file is corrupt. Some customers are calm; others irate. Some can download one of the ebooks they've purchased, but not more than one. Some can't download any. I end up sending them the file, but this defeats the purpose of a shopping cart almost. (sigh)

I know this is a great program and works for many people. I just don't know why it doesn't work properly for me. (sigh)

Marci

[freya]

Okay. So my server said they haven't changed anything and they were able to download the files with no problems on both IE and Firefox. (sigh) They believe it to be Zen Cart. (bigger sigh)

Marci

[DrByte]

What version of Zen Cart?
Has it been upgraded from other versions? which ones?
What version of PHP?
What version of Apache?

[freya]

The version of Zen Cart is 1.3.7, so I am up to date. :)

They are running PHP 5 and have customized their Apache for highest efficiency and stability. Not sure what that means about what they've done or how it would affect Zen Cart.

This is Siteground, btw.

Marci

[freya]

Here is the info on Apache:

SERVER_SOFTWARE Apache/1.3.37 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b