New installation white screen issue

[jetx]

I've had difficulty getting an exisitng cart running on a new VPS (shifted from shared hosting). So I decided to try out a fresh installation into another domain.

Everything works fine up to "Save phpBB Settings", then I'm faced with a white screen.

I updated the php from 4.3.9 to 5.2.5 thinking that might do it (a similar thread relating to xampp). However, no good also. Also tried another computer, different browsers.

Note: all settings up to this point give a green tick, no red flags at all.

I captured the php generator stuff using Live HTTP headers, but have only posted the request, at which point it stopped.

If anyone can assist, please do. Is it possible to bypass this part of the installation (phpBB section entirely)?

Generator List at white screen:


#request# POST
/rs/zc_install/index.php?main_page=config_checkup&action=write

[DrByte]

You were asked some specific questions in your other post on this same issue. Perhaps you can answer them?
http://www.zen-cart.com/forum/showth...483#post537483

[jetx]

You were asked some specific questions in your other post on this same issue. Perhaps you can answer them?
http://www.zen-cart.com/forum/showth...483#post537483

Logfile, system inspection results:

---------------
Apr 08 2008 14:51 -- inspect
System Inspection Results:
------------------------------
NA: Webserver => Apache/2.0.52 (CentOS)
NA: HTTP Host => www.mydomain.com
NA: Path_Translated => /var/www/vhosts/mydomain.com/httpdocs/rs/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /var/www/vhosts/mydomain.com/httpdocs/rs
NA: Server Free Disk Space => 19.56 GB
NA: PHP O/S => Linux
NA: PHP API Mode => apache2handler
NA: PHP Max Execution Time per page => 30
OK: Register Globals => OFF
OK: MySQL Support => ON
OK: MySQL Version => 4.1.20
OK: PHP Version => 5.2.5
OK: PHP Safe Mode => OFF
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Current SQL Cache Folder => /var/www/vhosts/mydomain.com/httpdocs/rs/cache-->Writeable
OK: Suggested SQL Cache Folder => /var/www/vhosts/mydomain.com/httpdocs/rs/cache
OK: PHP magic_quotes_runtime setting => OFF
OK: PHP magic_quotes_sybase setting => OFF
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.0.34 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=2M; post_max_size=8M
OK: PHP Upload TMP dir =>
NA: PHP include_path => .:/usr/share/pear:/usr/share/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
WARN: PHP open_basedir restrictions => /var/www/vhosts/mydomain.com/httpdocs:/tmp
OK: PHP Output Buffering (gzip) => ON
OK: PHP FTP Support => ON
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /var/www/vhosts/mydomain.com/httpdocs/rs/cache-->Writeable
OK: includes/configure.php => Writeable
OK: admin/includes/configure.php => Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: libxml, xml, wddx, tokenizer, sysvshm, sysvsem, sysvmsg, session, pcre, SimpleXML, sockets, SPL, shmop, standard, Reflection, pspell, posix, iconv, hash, gmp, gettext, ftp, filter, exif, date, curl, ctype, calendar, bz2, zlib, openssl, apache2handler, dbase, dom, gd, imap, json, ldap, mbstring, mysql, mysqli, ncurses, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, snmp, xmlreader, xmlrpc, xmlwriter, xsl, zip
------------------------------

[jetx]

Followed by (on each attempt, site and username edited):

---------------
Apr 08 2008 14:54 -- database_setup1
Installer - Page: database_setup -- collected information: Array
(
[language] => english
[DIR_FS_SQL_CACHE] => /var/www/vhosts/mydomain.com/httpdocs/rs/cache
[DB_TYPE] => mysql
[DB_PREFIX] =>
[DB_SERVER] => localhost
[DB_SERVER_USERNAME] => XXX
[DB_SERVER_PASSWORD] => XXX
[DB_DATABASE] => test_0408
[STORE_SESSIONS] => db
[USE_PCONNECT] =>
[SQL_CACHE_METHOD] => none
)

[jetx]

No ideas aye? Anyone?

[DrByte]

And, what's showing up in your configure.php files?
And what permissions are they set to when this happens?

[jetx]

And, what's showing up in your configure.php files?
And what permissions are they set to when this happens?

config permissions both set to 777 (tried at 666 also). files as follows:

admin/includes/configure.php:

<?php
/**
* @package Configuration Settings circa 1.3.8
* @copyright Copyright 2003-2007 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// Main webserver: eg-http://www.your_domain.com -
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.your_domain.com
/*
* URLs for your site will be built via:
* HTTP_SERVER plus DIR_WS_ADMIN or
* HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
* HTTP_SERVER plus DIR_WS_CATALOG or
* HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
* ...depending on your system configuration settings
*
* If you desire your *entire* admin to be SSL-protected, make sure you use a "https:" URL for all 4 of the following:
*/
define('HTTP_SERVER', 'http://www.mydomain.com'); define('HTTPS_SERVER', 'https://www.mydomain.com'); define('HTTP_CATALOG_SERVER', 'http://www.mydomain.com'); define('HTTPS_CATALOG_SERVER', 'https://www.mydomain.com');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'false');
define('ENABLE_SSL_ADMIN', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/rs/admin/');
define('DIR_WS_CATALOG', '/rs/');
define('DIR_WS_HTTPS_ADMIN', '/rs/admin/');
define('DIR_WS_HTTPS_CATALOG', '/rs/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', '/var/www/vhost/mydomain.com/httpdocs/rs/admin/');
define('DIR_FS_CATALOG', '/var/www/vhost/mydomain.com/httpdocs/rs/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', 'XXXX');
define('DB_SERVER_PASSWORD', 'XXXX');
define('DB_DATABASE', 'test_0408');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// for STORE_SESSIONS, use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/var/www/vhost/mydomain.com/httpdocs/rs/cache');

// EOF



includes/configure.php:

<?php
/**
* @package Configuration Settings circa 1.3.8
* @copyright Copyright 2003-2007 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
define('HTTP_SERVER', 'http://www.mydomain.com');
define('HTTPS_SERVER', 'https://www.mydomain.com');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/rs/');
define('DIR_WS_HTTPS_CATALOG', '/rs/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/var/www/vhost/mydomain.com/httpdocs/rs/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', 'XXXX');
define('DB_SERVER_PASSWORD', 'XXXX');
define('DB_DATABASE', 'test_0408');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// for STORE_SESSIONS, use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/var/www/vhosts/mydomain.com/httpdocs/rs/cache');

// EOF

[DrByte]

So, given that the files appear to be writing correctly, what happens if you now attempt to open your store via your browser?

[jetx]

Actually, ripped it out so had to try again, on another VPS domain.. same thing.

going to main page I get "system Setup Required" page.

[DrByte]

Are you getting a blank screen, or a HTTP 500 Internal server error screen?