Zen Lightbox addon [Support Thread]

[DarkAngel]

yup
checked all the files and they all look sound - the template is set to MYTEMPLATE and I have added all the files as they were meant to be added

ok bear with me here.

when the folders are called your_template,, they need to be renamed to the name of the template you are using for your shop...the template you are using in your store at this moment...

is is the classic one or is it really a template called MYTEMPLATE

[anshii]

I have done all the below steps of re-installing the mod but still FireFox displays only a blank page. It works perfectly on IE8 though.

I have also installed the debugging tool but I guess no errors were found as there wasn't any error file in /cache/ There was errors earlier but it was from my other mod not uninstalled properly. After I clean that up, no more error was logged and still FireFox is displaying blank.

there is a known issue with it not working in chrome but in firefox you should see the lightbox in action.

I would suggest:

1. you ensure the folder items are in their proper place on your server...by manually viewing/comparing the zip to the server

2. all Your_template folders actually are in the server where indicated and renamed to your template name you are using....example mostlygrey template used...name of folder should be mostlygrey, this is to override the default to yours.

3. while verifying...actually upload the files into proper places again...sometimes the internet hiccups and they can get corrupted.

If it is in the admin/configuration section allowing you to set the controls then it may just be a corrupt file.

also--go to the site here>upper navigation panel>addons

find the dibugging tool and install that file into includes/extra_configures

make cache folder permissions set to 777

then try the naughty page, check the cache folder for the error file then post results here AFTER you remove the debug tool file.

[DarkAngel]

I have done all the below steps of re-installing the mod but still FireFox displays only a blank page. It works perfectly on IE8 though.

I have also installed the debugging tool but I guess no errors were found as there wasn't any error file in /cache/ There was errors earlier but it was from my other mod not uninstalled properly. After I clean that up, no more error was logged and still FireFox is displaying blank.

what is the link to your store

[anshii]

what is the link to your store

www.lilpixies.com

[DarkAngel]

ok, I tried it in Netscape Navigator 9, Firefox 2 on a macintosh and firefox 3.5.5 on the laptop along with IE8

it does work in ie8 but not in the other browsers.

now for starters the one thing I can think of that may be messing about with FF is the length of the file name:
46b5e453034862df49191c85dd2fb2e1.image.57x120.jpg

try calling it just plain testpromo.jpg

why is it in the cache folder and not in the images folder?
http://lilpixies.com/bmz_cache/4/46b...age.57x120.jpg

try shortening the name, moving it to the stores images folder and see if that makes it behave any different. it might be all those periods in the image name that are the problem too

when you go to admin/configuration/lightbox, do the settings show--all of them?

did you have any errors while installing it?

[anshii]

ok, I tried it in Netscape Navigator 9, Firefox 2 on a macintosh and firefox 3.5.5 on the laptop along with IE8

it does work in ie8 but not in the other browsers.

now for starters the one thing I can think of that may be messing about with FF is the length of the file name:
46b5e453034862df49191c85dd2fb2e1.image.57x120.jpg

try calling it just plain testpromo.jpg

why is it in the cache folder and not in the images folder?
http://lilpixies.com/bmz_cache/4/46b...age.57x120.jpg

try shortening the name, moving it to the stores images folder and see if that makes it behave any different. it might be all those periods in the image name that are the problem too

when you go to admin/configuration/lightbox, do the settings show--all of them?

did you have any errors while installing it?

The original image file is in /images/ and it is named correctly. bmz_cache is Image Handler's cache folder and apparently, there is no way to rename the files - IH2 creates the file name automatically. I have tried renaming - but it will generate another with such long names again. I have asked the creator what is the purpose of bmz_cache - it is where IH2 stores its cached images so that they load faster and in different sizes. I have also tried to change permission on the folder after clearing the cache so that it is not writable but still, FireFox displays only a blank white page.

Yes I believe admin is showing all of the settings - I have attached a screenshot.

I had problems with SQL when installing but have had them fixed. It was the prefixes which was giving me problems.

I was told that Zen Lightbox works perfectly well with IH2 so am not sure where this problem this.

[DarkAngel]

many people use it with IH but many also have trouble with it...my store uses the G2 for images and I have nto hade trouble with the images...just me not naming them right for the additional images to show but that is fine cause i use a work around...lol

aside from totally deleting it, uninstalling it again then reupping the files to re install the sql I have no suggestions more.

[kernheimer]

{offtopic}
sorry DarkAngel, i had a computercrahs, could not answer you befor. thanks for your repl. but i switched to the 'easy' slimbox version.
this all is way... over my head.
i will however follow this thread.
thank you for your input.

[DarkAngel]

Ok... Got it to work. I had the zen lightbox v1.4 code in the includes/templates/apple_zen/tpl_modules_main_product_image.php file. Changed it to the v1.5 code.

Thanks,
Harshil

glad you got it to work but I greatly advise you to upgrade to the latest version of zencart and apply the security codes for deterring hacking also, the addons tend to be working better also with the upgrade.

[DarkAngel]

{offtopic}
sorry DarkAngel, i had a computercrahs, could not answer you befor. thanks for your repl. but i switched to the 'easy' slimbox version.
this all is way... over my head.
i will however follow this thread.
thank you for your input.

no problem sweety, sorry to hear about the crash...many have undergone the same thing lately.

I myself lost my external harddrive that I had all my important site files, not to mention files for those I tend to also.

take care and all have a Merry Christmas