PayPal Express problem

[gold]

Hi, I've set up a website at www.goldnuggetsales.com using the latest version of ZenCart from JustHost.

The problem I'm seeing is whenever someone uses Paypal Express Checkout, it takes them to Paypal, they click "Continue", then they see a page on my site that says, "Whoops! Your session has expired."

I went through the Paypal setup instructions and made sure everything was correct with the return URLs, even tried changing the return URLs to the https version (shared SSL with JustHost) - and still the same error.

I've set up PayPal Express Checkout and Paypal Website Payments Pro (turned the modules on in ZenCart Admin). I originally left the Paypal IPN Website Payments Standard turned off, but after this problem I turned on Payments Standard with debug mode on.

When I had a friend check out I got the same five debug error messages as the guy in this post had, including #2 "IPN FATAL ERROR :: No POST data available -- Most likely initiated by browser and not PayPal."

Do you think it's because of the shared SSL? I've combed through tons of forums and help documentation and can't find a good answer for this, but meanwhile I'm losing customers.

Any help would be greatly appreciated!
browser and not PayPal..

[DrByte]

... uses Paypal Express Checkout, it takes them to Paypal, they click "Continue", then they see a page on my site that says, "Whoops! Your session has expired."

Which browsers is this happening with?

I originally left the Paypal IPN Website Payments Standard turned off, but after this problem I turned on Payments Standard with debug mode on.

Why did you use Standard in debug mode if you were having problems with Express? Why not enable debug mode in Express instead?

When I had a friend check out I got the same five debug error messages as the guy in this post had, including #2 "IPN FATAL ERROR :: No POST data available -- Most likely initiated by browser and not PayPal."

I'm not surprised. First, you'll get up to 12 emails per IPN if you have the IPN debug mode set to send emails. Second, if you're visiting the ipn_main_handler.php URL with your browser, then it's going to tell you that.

Do you think it's because of the shared SSL?

Unlikely. Didn't you say you had the problem *before* you gave an SSL URL?

[gold]

Hi,
Thanks for your reply. The problem is with all browsers, IE, Firefox. We only installed standard because we were trying everything we could think of and thought maybe PayPal Standard had to be installed for PayPal Express to work. Should we uninstall PayPal Standard? I have changed the debug mode to PayPal Express. Yes the problem had been from the beginning, before we changed the URL to SSL. Any ideas of where the problem may be? Thanks.

[DrByte]

You don't need/want Standard installed if you're using Express.

[gold]

Ok, thanks. I removed PayPal Standard. Any suggestions of where the problem might be?

[DrByte]

Ok, thanks. I removed PayPal Standard. Any suggestions of where the problem might be?

If I could ever recreate the problem on a clean new uncustomized install, I might have some ideas. But, I can't.

[gold]

I did as you suggested and turned on the debug on PayPal Express, where I am having the problem. I tried another transaction, which failed, and I got 6 debug emails. I will paste the results below. Can you tell from this where the problem might be? Any help would sure be appreciated as right now I am dead in the water. Thanks!

#1 - ec_step1-1
Checking to see if we are in markflow
cart contents: physical

NOTE: $this->showPaymentPage = 0
Customer ID: 6
Session Data: Array
(
[securityToken] => 932abd9850ffc89bed09c640e515f5d0
[customers_host_address] => cpe-76-185-19-245.tx.res.rr.com
[cartID] =>
[cart] => shoppingCart Object
(
[contents] => Array
(
[34] => Array
(
[qty] => 1
)

)

[total] => 29
[weight] => 0
[cartID] => 64307
[content_type] => physical
[free_shipping_item] => 0
[free_shipping_weight] => 0
[free_shipping_price] => 0
[observers] => Array
(
)

)

[navigation] => navigationHistory Object
(
[path] => Array
(
[0] => Array
(
[page] => index
[mode] => NONSSL
[get] => Array
(
[type] => ec
[zenid] =>
1f419083e3221acf8f8c8e8859a4aa40
)

[post] => Array
(
)

)

)

[snapshot] => Array
(
)

[observers] => Array
(
)

)

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => USD
[today_is] => 2010-02-12
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => 76.185.19.245
[customer_id] => 6
[customer_default_address_id] => 6
[customers_authorization] => 0
[customer_first_name] => Janet
[customer_last_name] => Bishop
[customer_country_id] => 223
[customer_zone_id] => 57
[new_products_id_in_cart] =>
[valid_to_checkout] => 1
[cart_errors] =>
[payment] => paypalwpp
[cot_gv] => 0

#2 - ec-step1-addr_check
cart contents is not all virtual or customer is not logged in ... therefore
will be submitting address details

#3 - ec_step1-2-submit
Array
(
[AMT] => 29.00
[RETURNURL] =>https://cl58.justhost.com/~goldnug1/...er.php?type=ec
[CANCELURL] =>
https://cl58.justhost.com/~goldnug1/...ng&ec_cancel=1
[LOCALECODE] => US
[CURRENCY] => USD
[PAYMENTACTION] => Sale
[EMAIL] => texasjanet######################
[PHONENUM] => 469-362-3929
[SOLUTIONTYPE] => SOLE

#4 - ec-step1-addr_check3
address details from override check:

#5 - getOverrideAddress - 4
not logged in and not in markflow mode - nothing to override

#6 - PayPal Debug log - SetExpressCheckout
2010-02-12 03:08:02
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 45
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart - WPP-NVP
[4] => X-VPS-VIT-Integration-Version: 1.3.8a
)


Request Parameters: {SetExpressCheckout}
Array
(
[LOCALECODE] => US
[PAYMENTACTION] => Sale
[EMAIL] => texasjanet######################
[PHONENUM] => 469-362-3929
[AMT] => 29.00
[RETURNURL] =>
https://cl58.justhost.com/~goldnug1//ipn_main_handler.php?type=ec
[CANCELURL] =>
https://cl58.justhost.com/~goldnug1//index.php?main_page=checkout_shipping&ec_cancel=1
[PAGESTYLE] => Primary
[METHOD] => SetExpressCheckout
[CURRENCYCODE] => USD
[USER] => goldseller2_api1.gmail.com
[PWD] => ****************
[VERSION] => 3.2
[SIGNATURE] => ****************************************************Eu2N
)


Response:
Array
(
[TOKEN] => EC-119894057F490773K
[TIMESTAMP] => 2010-02-12T21:07:56Z
[CORRELATIONID] => 9d9f38b190c5
[ACK] => Success
[VERSION] => 3.2
[BUILD] => 1179072
[CURL_ERRORS] =>

[DrByte]

Those logs show a successful connection to PayPal and a valid response, which would then be used to take the customer *to* the PayPal site.
It does not show that they came back from PayPal though ... ie: there would be more logs to show what happens after return.

[gold]

Exactly, that's the problem. If someone clicks PayPal Express to check out, it takes them to PayPal, where they can log in, see their order and click "Pay Now" at PayPal. The "Pay Now" button is supposed to bring them back to my site correct? It does, but it gets a page that says "Whoops. Your session has time out". So the problem seems to be with the return URL from PayPal back to my website.

Under IPN settings at PayPal the notification URL is now: https://cl58.justhost.com/~goldnug1/...in_handler.php

I am using a shared SSL, does that look right to you?

On PayPal Website Payment Preferences the Return URL is now: https://cl58.justhost.com/~goldnug1/...eckout_process

Does that look right?

Thanks for your help!

[DrByte]

Exactly, that's the problem.

Yes, I understand the symptoms of the problem.

If someone clicks PayPal Express to check out, it takes them to PayPal, where they can log in, see their order and click "Pay Now" at PayPal. The "Pay Now" button is supposed to bring them back to my site correct?

Correct.

It does, but it gets a page that says "Whoops. Your session has time out".

Right. Not supposed to do that.

So the problem seems to be with the return URL from PayPal back to my website.

No, it's not got anything to do with the URL ... or it wouldn't be coming back to your site at all.

Under IPN settings at PayPal the notification URL is now: 'https://cl58.justhost.com/~goldnug1/ipn_main_handler.php'

I am using a shared SSL, does that look right to you?

Yes, that's fine.

On PayPal Website Payment Preferences the Return URL is now: 'https://cl58.justhost.com/~goldnug1/index.php?main_page=checkout_process'

Does that look right?

Yes