Return Authorization Module (RMA)

[clydejones]

I set it to HTML in the ADMIN but they are coming in as PLAIN TEXT and the formatting is like this:

From: Kevin McGurkEmail: [email protected]
Number: 615-262-7018Address: 1009 Preston DriveCity: NashvillePost
Code: 37206Country: United StatesState: TNOrder Number: 999Total
Value: 354.65Item Number: 411789Item Name: Toilet BowlAction
Requested: Refund------------------------------------------------------Reason: wrong
size------------------------------------------------------Office Use Only:
From: Kevin McGurk
Email: [email protected]
Telephone: 615-262-7018
IP Address: 98.240.57.43 - 98.240.57.43
Host Address: c-98-240-57-43.hsd1.tn.comcast.net
Date and Time: Sat Mar 13 2010 0:00:47 CST

I am having the same problem as message 405. Everything is coming in jumbled up. I just got it installed, it took a while but after reading through this thread I was able to get everything working but this part. Any help would be appreciated. BTW I am a real newbie so I have no idea where anything is but am willing to try.

Clyde this is an awesome addition to the Zen!

This is what the emails look like.

From: Al TreadwayEmail: [email protected]
Number: 916-690-6444Address: 11545 Lacey Rd.City: GaltPost
Code: 95632Country: United StatesState: CAOrder Number: 10-1002Total
Value: Item Number: Item Name: Action Requested: Store
Credit------------------------------------------------------Reason: Test
2------------------------------------------------------Office Use Only:
From: Al Treadway
Email: [email protected]
Telephone: 916-690-6444
IP Address: 173.85.201.68 - 173.85.201.68
Host Address: 173.85.201.68
Date and Time: Thu Apr 22 2010 1:17:15 CDT

What setting do you have for the following:

admin -> configuration -> email options

E-Mail Linefeeds

[countrycharm]

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

[clydejones]

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

[countrycharm]

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

Here's the error message
Address must contain a minimum of 5 characters

This is the address in the field
22525 Buena Vista Rd

[BigAl49]

Hi Doc, sorry for the late reply, migraines!

I tried them both but now it is on LF. It is on an Apache server.

Thanks for trying to help, I know you must be busy with the release of 1.3.9a.

[clydejones]

Hi Doc, sorry for the late reply, migraines!

I tried them both but now it is on LF. It is on an Apache server.

Thanks for trying to help, I know you must be busy with the release of 1.3.9a.

does this have anything to do the the Return Authorization Module?

[countrycharm]

does this have anything to do the the Return Authorization Module?

Hi Clyde I don't know if it has anything to do with the add on or not but it does look like what BigAl49 says. His example is correct. It comes jumbled up. All the rest of my emails mailed to me look OK just this one is mess up just like he says. E-Mail Linefeeds is set to LF

[countrycharm]

Hi Clyde I had a customer who had to replace a item this morning and when they tried to send a return it just keeps showing a error message. Errors have occured on your submission! Please correct and re-submit! I have a test account on my site where I bought something now I am trying to return it but I get that error message too. If you want to log on to my test account you have my email address and my password I use to do so. See if you can see a reason for why it's not working. I have the latest version installed. I would appreciate it so much.

I'll check it out and see if I can narrow it down.

Which of the required fields is throwing the error and what does it say next to it?

Here's the error message
Address must contain a minimum of 5 characters

This is the address in the field
22525 Buena Vista Rd

Hi Clyde did you have a chance to check this out for me. Thank you in advance.

[clydejones]

Hi Clyde did you have a chance to check this out for me. Thank you in advance.

I did check and fixed the problem.

I just uploaded an updated version which should be available soon.

If you want the fix before that just let me know.

[countrycharm]

I did check and fixed the problem.

I just uploaded an updated version which should be available soon.

If you want the fix before that just let me know.

Oh OK I didn't know if it was on your end or mine. If it is just a minor problem I can fix it if you tell me which file it is in. Thank you again.