Simple Google Analytics - Support

[Thannaree]

Hello,

I’ve installed this module a few days ago on our new zc site. (we already had a google analytics account using the Asynchronous code on our old static site.)

- When I set the Asynchronous tracking preference under the admin, the product pages display blank.

- When I set the ga.js tracking under the admin, the product pages display all right but they are not being tracked by google analytics. All other pages seem to get tracked all right.

Do you know what’s wrong?

our site is ezistock(dot)com
Thanks much!

[Redbaron2]

...
- When I set the Asynchronous tracking preference under the admin, the product pages display blank.
- When I set the ga.js tracking under the admin, the product pages display all right but they are not being tracked by google analytics. All other pages seem to get tracked all right.

Do you know what’s wrong?
Thanks much!

Your code is in the wrong area of your page. I also think the onload line is not firing for your pages.

...
Open the file "html_header.php" file from your template directory 'common' folder (making sure you have the proper location for the template you are using if custom.)

1) Once opened, find the section of code that looks like this (usually just before the closing </HEAD> tag):

Your code is in the bottom of your pages before the </body> tag.

[Thannaree]

Redbaron2: Your code is in the bottom of your pages before the </body> tag.

Yes its is. I've pasted both codes as indicated on the install instructions. This one is supposed to be pasted there on tpl_main_page.php. Perhaps you're refering to the one to be pasted on html_header.php before </head>...

The body tag on tpl_main_page.php also includes the onload code.

I don't understand why the code doesn't show on the product pages source only.

Do you know what's wrong?

[econcepts]

Yes its is. I've pasted both codes as indicated on the install instructions. This one is supposed to be pasted there on tpl_main_page.php. Perhaps you're refering to the one to be pasted on html_header.php before </head>...

The body tag on tpl_main_page.php also includes the onload code.

I don't understand why the code doesn't show on the product pages source only.

Do you know what's wrong?

A blank page means you have an error in your PHP somewhere.
Most likely from something inadvertently altered during install (specifically during the install portion where you had to add the few lines of code to the html header and tpl main page files.)

To correct this you need to find where your error is. To find the erro you should turn on error logging in your cart (if you have zen 1.3.9 + it is already turned on by default.) If you have an older version of zen cart (lower than 1.3.9) you'll need to add the error logging to your site (just a single file) using the following file and instructions.

http://www.zen-cart.com/forum/showthread.php?t=84613

Once you have that in place, just activate the contribution (asyc code if that is what causes the error / white page) and then navigation to the product page. (This will throw the 'white page').

Now go to your server (FTP in) and look at the error log that was just generated in the /cache/ directory (starts with "myDEBUG..."). Download that, open it and read the error message. It should tell you the exact line and location of the error.

Find that section of code and rework it adding the missing element and you should be ready to go.

Let me know if you have any other problems. I'd be happy to walk you through them.

[Thannaree]

Hi econcepts,
WHEW! It appears there was a "product_info" folder including a tpl_main_page file under my custom template. I'm not sure why there was such folder there. I just removed it and it's now puling the info from the correct tpl_main_page file where the script is. It now all works perfectly. Thanks much for helping me out here, and teaching me how to use the debug feature in the process! I owe you a big one ...

[trusupport]

I am using ZC v1.3.9h on a new install. I am using the template lite_green by 12leaves.com.

In the instructions under step 3 (part B) it says to modify html_header.php, my template does not have this file?

Where should I make the following code changes?

[Thannaree]

trusupport, it's under the template_default, here:
/includes/templates/template_default/common/html_header.php
save it under your template here:
/includes/templates/[your_template]/common/html_header.php
and paste the code as indicated in the install file.

[econcepts]

I am using ZC v1.3.9h on a new install. I am using the template lite_green by 12leaves.com.

In the instructions under step 3 (part B) it says to modify html_header.php, my template does not have this file?

Where should I make the following code changes?

Thannaree said it but I wanted to clarify one thing that can be confusing to some.

trusupport, it's under the template_default, here:
/includes/templates/template_default/common/html_header.php

COPY that file to your custom template directory (which will activate the zen cart overrides) found here:

/includes/templates/[your_template]/common/html_header.php
and paste the code as indicated in the install file.

(where [your_template] is replaced by the actual name of the template directory you are using.)

Just wanted to clarify as I see many getting confused with wondering 'how to save it' etc...

Thanks to Thannaree for the original response.

[econcepts]

Hi econcepts,
WHEW! It appears there was a "product_info" folder including a tpl_main_page file under my custom template. I'm not sure why there was such folder there. I just removed it and it's now puling the info from the correct tpl_main_page file where the script is. It now all works perfectly. Thanks much for helping me out here, and teaching me how to use the debug feature in the process! I owe you a big one ...

Anytime. :)