Nixaks Sagepay Form Module

Checooper:

Hi,

I am having the following issue -

Customer picks sagepay has payment then goes to sagepay fills out cards details etc.. and confirms, but the payment fails saying the below in an email to admin -

** FAILURE notification **

The following transaction FAILED... An error occurred at Sage Pay. Please contact us with the details shown below.
Transaction type: PAYMENT
VendorTxCode: xxxxxxxxxxxx
VPSTxId: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Amount: 216.19 GBP
Gift Aid: No - Not a Gift Aid transaction.
AVS/CV2 Response: DATA NOT CHECKED - CV2:NOTPROVIDED, Address:NOTPROVIDED, Post Code:NOTPROVIDED
3D Secure Result: NOTCHECKED
Customer Name: xxxxxx xxxx
Customer e-mail: [email protected]
Contact Number:
Contact Fax:
IP Address Location: Country: United Kingdom
Card Used: Card used: Visa Debit / Delta - XXXX XXXX XXXXxxxx - Attempt:1
Card Issuer: xxxxxxx Bank Plc, United Kingdom
Bullet Point Order total: 216.19 GBP
Card used: Lloyds Tsb Bank Plc, United Kingdom - Visa Debit / Delta - XXXX XXXX XXXXxxx - Attempt:1
Bullet Point Your customer bought: Goods from York Flooring Supplies
Description Quantity Item Value Item Tax Item Total Line Total
SISAL TETOUAN 1 179 31.33 210.33 210.33
Shipping --- --- --- --- 4.99

Zen Cart Version 1.3.9f
Fast and easy checkout
IH 2 rev8
zen lightbox

site - https://www.yorkflooringsupplies.co.uk

I tested in demo and all worked fine, Can anyone please help.

Thanks Che

*** Solved this now ***

Checooper:

*** Solved this now ***

Hi I've just got in from work, I'm glad to see you solved the problem :cool: if it's ok to do so can you let us know what was wrong?

Cheers
Nixak

Sagepay have just changed to a new user interface where all orders are primarily shown and indexed by the vendor TX Code.

However these vendor TX codes are not linked to Zen cart order numbers and now identifying specific transactions details for a specific orders is not as easy as it was as they now only show the card holders name and not the customers name. Is it possible to pass to Sagepay the order invoice number and have them display this information?

Also they no longer display the items purchased on their transaction information.

Thanks
Tony
Asking himself why, If its not broken, do they change it :censored:

TonyB6:

Asking himself why, if its not broken, do they change it :censored:

I ask my myself the same question lol

Thank you for the information, I will look into this asap. Unfortunatly I'm busy at work at the moment but i'm sure there must be something I can do.

Regards
Nixak

I installed the SagePay Form Module (Thanks Nixaks) and ran a successful test - BUT now it just ends up in a loop from checkout step 2 to 3 back to 2 never showing the SagePay page. Anybody any ideas where to start looking? I tried uninstalling the module and reinstalling again but still getting this annoying loop!

All suggestions gratefully received.

Thanks
JK

kiermasz:

I installed the SagePay Form Module (Thanks Nixaks) and ran a successful test - BUT now it just ends up in a loop from checkout step 2 to 3 back to 2 never showing the SagePay page. Anybody any ideas where to start looking? I tried uninstalling the module and reinstalling again but still getting this annoying loop!

All suggestions gratefully received.

Thanks
JK

Hi JK,

Can I suggest you check your SHIPPING module (perhaps switch it to Flat Rate) and test your order again.

If that doesnt help then try enabling the Debug Error Logging Utility, which is a ZenCart free download, to help locate the issue which will be generated into the cache directory.

This transaction attempt has failed. We are unable to redirect you back to the web store from which you were purchasing. The details of the failure are given below.

Status: INVALID

Status Detail: 5005 : The Vendor configuration is missing or invalid.

Please point me in the correct direction.

dubnium:

Please point me in the correct direction.

looks like i'm not using the correct vendor name...

The Vendor name you provided, cannot be found in the database. Please ensure you are using the correct Vendor Name as assigned to you by Sage Pay.

where do I find this in sage?

Hi Nixaks. I noticed you mentioned a version 1.4 in a post you made in May.

Has this been released yet at all? I'm using the module with Zen Cart 1.3.9h and everything is working well but I really want to be able to display a message to the user if the payment fails rather than them just being directed back to the payment page again.

Cheers.

Hi!

Im assuming if I install the add-on this will ease the pressure on becoming PCI DSS compliant as you are not storing any customer data on your server as it is being done on Sage's server?

As I currently use the CEON Sage Direct module and my customer is on shared hosting and can not block a service...

Hi There,

I have installed this but I am getting the following error:

This transaction attempt has failed. Please use the Proceed button go back to the web store from which you were purchasing. The details of the failure are given below.

Status: MALFORMED

Status Detail: 3144 : The Delivery information is required. How do I make delievery address to show up on step 3/3?

Guy's, I have a site running this module https://www.501darts.ie and it was working fine up until just around xmas, the 27th I think. After that none of the orders paid for by sage page have showed up in the orders section. I've changed nothing in the site. Has anyone seen this anywhere else? All help greatly appreciated!

Hi all,

Sorry for the delay in replying to all. I will look into what has happened as it seems Sagepay have changed there protocol's, however I have the module up and running on my wife's website and so far all is fine.

dubnium - your vendor name is supplied with your sagepay stuff, if your unsure contact sagepay and they will be able to tell you what you need to know.

ChrisHart - My apoligies as I have'nt had the time to look at the coding, so far no update has been released.

athenadesign - Sagepay form does ease the pressure on becoming Pci Dss complient however your using sagepay direct which will not work with this module, you can ask sagepay to change your type of intergration but there may be costs involved.

Dyno123 - I can only guess that you might be selling virtual downloads as these do not require a delivery address. If this is correct please look back at this thread as there was a post with some coding changes to help with that. If not then please post as much detail as you can and I will try to discover the problem.

Midlandweb - I can only suggest that you un-install the module, delete the sagepay files and then re-uplaod and re-install the module, if this doesn't work please post with as much detail as possable and I will try to help.

Hi Nixak - firstly thank you so much for this contribution, an absolutely fantastic module! :smile:

We have had lots of successful live transactions, however, my client just spotted (in the Sagepay payment confirmation email) that although correct amount of money is being passed, the shipping tax is not showing. See below:

This is the correct product pricing & tax (from our Zencart confirmation email):
1 x PTFE pipe cutter (3000398) £15.00

Product Total: £15.00
Standard Shipping Rate (Shipping to GB): £15.19
UK VAT 20%: £6.04
Total: £36.23
And this is what Sagepay displays in their confirmation email
Description Quantity
Item
Value
Item Tax
Item Total
Line Total
PTFE pipe cutter 1 15 3.00 18.00 18.00
Shipping --- --- --- --- 15.19
The Sagepay total displayed (and charged) is correct though, Amount: 36.23 GBP.

Sagepay responded to my query with following:
*"The information that you see on the confirmation e-mail from Sagepay regarding the breakdown of the transaction is taken from the 'Basket' field which is sent to us by your website/shopping cart as part of the original request.

In order to amend this, you would need to amend the information that you send in the basket field, which is something that your web developers should be able to assist you with."*

Presumably to do with $shipping and/or $tax in sagepay_form.php file but I was hoping you could push me in the right direction!

Kind Regards
Annika

Hi annnika,

Thats an interesting problem lol. I love how sagepay take their money yet do bugger all about intergrating with zen-cart and yes I've told their head people how I feel. I'm working on an updated version of this module at the moment but I will try to find whats happened and let you know asap. Can you just confirm which version of zen-cart and of the module your using please?

Regards
Nixak

Nixak:

Hi annnika,

Thats an interesting problem lol. I love how sagepay take their money yet do bugger all about intergrating with zen-cart and yes I've told their head people how I feel. I'm working on an updated version of this module at the moment but I will try to find whats happened and let you know asap. Can you just confirm which version of zen-cart and of the module your using please?

Regards
Nixak

Thanks for your promptness!
Your module version 1.3 sagepay_form_by_nixak_1-3
and Zen Cart 1.3.8a, Patch: 1::, Database Patch Level: 1.3.8

Aha I've managed to figure out whats wrong :clap:

The problem is the way that SagePay's "Basket" info has to be formatted when its sent to them. An example can be seen here on page 41. As SagePay do not allow a VAT/ tax field to be added after the shipping field then it is impossable to send this info to them :frusty:

PTFE pipe cutter 1 15 3.00 18.00 18.00as you showed here the fields sent to SagePay are:

Item description = PTFE pipe cutter
Quantity = 1
Price = 15
Tax/VAT = 3.00 (20% of £15.00 = £3.00)
Price including tax/VAT = 18.00
Line total = 18.00 (linetotal is price + VAT x quantity)
then shipping is added lastly at £15.19

I will contact SagePay immediatly but unless they change the way they allow the "basket" field to be sent to them then there is unfortunatly nothing I can do.

My apoligies, I hope this helps
Nixak

After a lengthy chat with SagePay I might be able to arrange something to help with this issue, however I think I've ended up help SagePay out with issues they've been having lol. The problem lies with the fact that you can't charge VAT on normal postage ie stamps but you do charge VAT on courier and special delivery. If I can intergrate this into the modules coding then I will realease an update. However at this moment in time I'm desperatly trying to re-code the module to intergrate the new encryption protocols that SagePay have realeased.

Nixak:

...at this moment in time I'm desperatly trying to re-code the module to intergrate the new encryption protocols that SagePay have realeased.

Does this mean the the SagePay module currently doesn't work?

Colin

colinr:

Does this mean the the SagePay module currently doesn't work?

Colin

Hi Colin, the module still works fine. SagePay have added a new and more secure type of encrytion which is what I'm trying to incorporate into the module.