Paypal IPN, suddenly no more orders?

This is a bit strange.
Has anyone else been having sudden problems with PayPal IPN - Website Standard Payment this morning?

My cart has been running fine for a year and a half, until this morning, I've received payments for 4 orders and yet, they don't appear at all in our cart nor did we get confirmation e-mails.

I've had to contact the customers to place the order again so I can know what it is they're ordering and use the "Check/Money Order" option for payment and the order shows up fine in the cart with confirmation emails.

I imagine this is a paypal issue, but I'm not sure what happened.

Any ideas?

YES! I've had the same problem...

Is this a problem with Paypal, or with the ISP? We're using awardspace right now as our server.

I NEED HELP -- Can someone please tell me how to release the order manually in the database so that this customer can download his products? He ordered a LOT of stuff and it would take me a while to send it all to him. If I could manually release the order by modifying the database, that is the fastest/best option for me.

Can anyone help?

Thanks!

We've had this problem on two sites today!!!! Both on the same server but now it appears it's not our problem... so tht makes me feel better... but not much...

Has anyone heard anything else on this?

I have a few clients with this same issue. You can manually push through order using the master password module and logging in as the customer on the front end.

Module is here: http://www.zen-cart.com/index.php?main_page=product_contrib_info&cPath=40_41&products_id=190

Flipside, that looks like a handy temporary solution!

Still though, wondering what the hell is going on.
My last order was at 11:46 PM EST, paypal had notices up on their site last night that they were doing "maintenance"
The first random payment with no order was at 3:38AM EST

Obviously they changed something...

I've emailed their merchant technical services, but I'm really a zero at php and everything, I hope someone more adept can help us out.

I have had this issue with Paypal many times in the past. For the most part, it's out of our hands.

Please let us know what Paypal's tech support tells you.

Are you still having the same problems with your site?

I've just tried doing a test purchase through paypal and it went through without a hitch. Maybe the issue has been resolved now?

Thanks, Flipside, for the module. I'll check it out now.

Cheers,

Luise

I've not checked for 45 mins...

mlbacher, it's been a long time since I've set up my cart, how can i do a test purchase to see if it's resolved?

I just did a test, still not working... hmm

Here is a link to their blog that tells they are definitely having a problem:

http://developer.paypal-portal.com/t5/blogs/blogpage/blog-id/mts_updates

I'm getting this too...

Thank you anita for the link!
That makes me fell alot better that my cart wasn't hacked nor it being anything I did to make the problem occur. Ill just sit back and wait it out.

sjgarg:

mlbacher, it's been a long time since I've set up my cart, how can i do a test purchase to see if it's resolved?

I just bought something cheap, paid through paypal with a different paypal ID, and then refunded the purchase. Everything worked fine for me.

I'm looking at this module now to see how to manually put through the order for this customer without changing his password, however I'm still having a problem : How do I find out what he ordered? There's no order information in my database (that I can find)...

Isn't the information stored somewhere in the database? How do I retrieve it to figure out what he ordered?

Thanks,

Luise

I'm wondering how to get to that info also. When I sign into their account using the master password contribution there is nothing in their shopping cart.

The order info isn;t stored in teh database until the confirmation comes back from PayPal.

anita:

I'm wondering how to get to that info also. When I sign into their account using the master password contribution there is nothing in their shopping cart.

There won't be anything in their account...
In my test earlier, they completely checked out, so there's no cached order..

so you'd need to go hunting in your database..

The order info isn;t stored in teh database until the confirmation comes back from PayPal.

I realize that, but the info is in the database somewhere - just not as an order.

anita:

I realize that, but the info is in the database somewhere - just not as an order.

I agree, the info has to be stored somewhere, since Paypal doesn't know what they ordered either, only what the total is. So clearly, somewhere along the line, the information is stored in zen-cart. Whether its encrypted or something and needs to be de-coded first, I'm not sure. But the info is there!

How do we retrieve it?

Having the same issue :( Glad it's not something I've done though...I hope they sort it soon..it doesn;t look good.

Does anyone know if/when they get it sorted will the customers who have ordered suddenly get their emails with their order number etc?

My customers managed to pay but didn't get an order reference number..is that like everyone else?? :mellow: