Customer not able to get product using GC

I am using Zen Cart Vs. 1.38a and have set up a gift certificate code for a customer to enter at time of checkout to receive 1 free product. Problem is when they enter the code, and receive confirmation instead of getting their downloadable product they get a message that says 'Downloads are not available until payment has been confirmed'

How can I resolve this?

Check the setting on the Configuration ... GV Coupons ...

Default Order Status For Zero Balance Orders
When an order's balance is zero, this order status will be assigned to it.

This works just like the Orders Status setting on the Payment Modules for orders where the total is $0.00 as of the result of a Gift Certificate ...

Otherwise, the Payment Module(s) control whether or not the Downloads are available right away based on the Order Status set on each one ...

I made the change but now when I enter the coupon code it asks the customer to select a payment method for the order instead of applying the code.

and I still get the same message even after making the change and selecting a payment method

What Payment Module(s) do you have installed?

When you enter the Gift Certificate Code ... did you enter how much to Apply to the Order? :unsure:

If the Free product is in tandem with Purchased products then the msg. 'Downloads are not available until payment has been confirmed' is correct. Once the purchase has been marked as "Processed" the Free product then becomes available.

If the Free product is available by itself then you must change things. That I leave to Ajeh as her understanding of the various payment setups is better than mine. :smile:

payment modules are PayPal IPN and PayPal Express Checkout. And no, it doesn't give me the option to enter how much I want to apply

You do not want to run PayPal IPN and PayPal Express together ...

Next, once the Gift Certificate has been redeemed, there should be on the checkout_payment page an input box next to where the Gift Certificate can be redeemed to enter the amount of the Gift Certificate that can be applied to the Order ...

If the Amount Applied to the Order is the full amount of the order, then the setting on the GV Coupons will be used for the Order Status ...

If there is still a balance, then a Payment Module needs to be selected ...

I have always had both paypal IPN and Express and used gift certificates that worked before. I will try using one or the other.

The main problem still exisits though, it will not allow a customer to download their product when coupon is applied. It is waiting for payment verification even with the above changes made and the input box next to where the gift certificate can be redeemed has mysteriously disappeared.

Well, I've done everything you suggested with no luck. Now I can't even get a message when I try and purchase something,

NOTE: Downloads are not available until payment has been confirmed

This is going to make a lot of people angry if they pay for a product and can't get it. I am open to any other advice you may have. Is there anything I can do to fix this problem so paying customers can get their products?

Which PayPal did you decide to use?

What are the Order Status settings that you have set on it for the various stages?

First, I want to thank you for sticking with me and trying to help me get this issue resolved.

I am using Paypal express checkout
I used the recommended settings which are

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

And, when the customer completes their order using Express Checkout, what do you see in the actual order as the status assigned to the order?

Actually, even more than that, go to Admin->Customers->Orders
The first column is the order number.
The second column shows the payment and shipping modules used for the order. What's listed there for this order?
A few columns later it lists the order's status. What's the status assigned to that particular order?

I am assuming that the Gift Certificate is being sent to the customer via the Admin ...

Have you tested this yourself with a Customer Account that:

1 started out WITHOUT a Gift Certificate balance

2 started out WITH a Gift Certificate balance

What do you see when you get to the checkout_payment page?

Do you see the Redemption Code for the Gift Certificate in either?

Do you see the Apply Amount: in either case?

If you do not see the Apply Amount, once you redeem the Gift Certificate do you see the Apply Amount?

If you then Apply the GV amount to the order, does it cover the full order?

Once you get the GV amount applied to cover the full amount of the order and can checkout ... what is the Order Status?

DrByte I see 'Processing'

I see enter redemption code but do not see apply amount and after I redeem the gift certificate it takes me to Paypal and wants to charge me.

and if I go through paypal and pay for the item I still end up with the same message

NOTE: Downloads are not available until payment has been confirmed

DrByte:

Actually, even more than that, go to Admin->Customers->Orders
The first column is the order number.
The second column shows the payment and shipping modules used for the order. What's listed there for this order?
A few columns later it lists the order's status. What's the status assigned to that particular order?

I'm sorry I told you wrong
the second column says GV/DC
the status column says 'pending'

Faith516:

I'm sorry I told you wrong
the second column says GV/DC
the status column says 'pending'
Okay, so that means the order was never paid for via the PayPal module. It was paid by Gift Voucher/Discount Coupon.

And, the "pending" status will have been assigned by your FreeCharger payment module.
You can change the FreeCharger's order-status by clicking on that module, clicking Edit, and changing the status to what you desire.
"Processing" implies no more payments are required on the order, and thus it's ready for shipping/download/whatever. ONLY USE "Processing" IF THAT'S WHAT YOU REALLY MEAN (otherwise you might end up giving stuff away without getting paid).

Usually I'd recommend setting FreeCharger to "Processing" anyway.

Could the inactve coupons have anything to do with this? I have tried to delete all coupons previously used but it will not allow me to delete them completely. Is there a way to do this?