Mailbeez After Sales Modules

mailbeez:

hi ksoup,

great for finding this! Actually just was looking at my repository - I did already made a new version V1.6 with this and other bugfixes, but forgot to publish it :wacko:

Would be great if you could test V1.6

cheers
cord

Just realized I forgot to update the version for the version check, so the update was not visible. New Version is not V2.0

cheers
cord

I have been using Mailbeez for a long time but upgraded recently to version 2.5 on Zen Cart 1.3.8a.
Most works smoothly but when I send out Birthday greetings etc. my logo appears twice in the email. I wonder why. Can anyone tell me how to avoid two logos when sending out mailbeez emails ?
Thanks in advance.

Kim
PURE Chocolate Truffles

Hi kim,

with MailBeez V2.5 there is a new setting which allows to override the zencart email template system.

go to MailBeez -> configuration -> email engine
and check "Override Zencart Email Template System" - there you find also some more information

If set to 'true' MailBeez will tell Zencart not to merge the generate content into Zencart Email main templates, but apply the MailBeez main template.

The MailBeez Main Template MUST start (the first 6 characters) with '<html>' otherwise Zencart will still merge the content into its mail template system.

So I guess your MailBeez Main Template ("mailhive/common/template/email_html.tpl") does start with e.g a blank? So you have defined one time your logo there and a second time in "emails/email_template_default.html".

So either make sure that "mailhive/common/template/email_html.tpl" starts with nothing else but "<html>" or change the setting to "false"

does it work?

cheers
cord

Mailbeez v2.5 is Released!
:clap:
Here finally some information about the new release of MailBeez with two important enhancements for ZenCart:

Complete blog post:
Read: Mailbeez v2.5 is Released!

All the new features in v2.5:

• Reversible unsubscribe – customers can unblock their email address from the linked unsubscribe page if they wish to resubscribe
• “Kill Process” button designed to stop long sending processes in case the administrator wishes to amend the email campaign (configuration > process control)
• Design improvements and new dashboard icons
• New status indicator that clearly displays production or simulation mode in a prominent position in the Mailbeez dashboard
• Generic framework enhancements
• New default email layout at a new, inbox friendly 600px width
• ZenCart: option to override Zencarts email template system to give full layout control to MailBeez
• ZenCart: When using Zencart’s email templates, the system will now try to use email / email_template_mailbeez.html. If that does not exist, the email_template_default.html is applied
• Mailbeez copyright footer now appears in all free to use module emails – easily removed with the MailBeez Copyright Remover Certificate module

MailBeez V2.5 is also an important bugfix release: In earlier 2.x versions when filters were installed double sendings (only once) could appear in rare occasions

If after updating your MailBeez looks different, do a [shift] + reload to reload the CSS files.

mailbeez:

Hi kim,

with MailBeez V2.5 there is a new setting which allows to override the zencart email template system.

go to MailBeez -> configuration -> email engine
and check "Override Zencart Email Template System" - there you find also some more information

If set to 'true' MailBeez will tell Zencart not to merge the generate content into Zencart Email main templates, but apply the MailBeez main template.

The MailBeez Main Template MUST start (the first 6 characters) with '<html>' otherwise Zencart will still merge the content into its mail template system.

So I guess your MailBeez Main Template ("mailhive/common/template/email_html.tpl") does start with e.g a blank? So you have defined one time your logo there and a second time in "emails/email_template_default.html".

So either make sure that "mailhive/common/template/email_html.tpl" starts with nothing else but "<html>" or change the setting to "false"

does it work?

cheers
cord

Many thanks for your reply. The only thing I have changed in mailhive/common/template/email_html.tpl is to add my facebook and twitter addresses and then give my own logo the file name default_emailheader.gif. And no, email_html.tpl starts with nothing else but "<html>".

I tried to set "Override Zencart Email Template System" to false and this resultated in just one logo but also added some text. Please see the attached file.

What would be the best to do: try to get rid of this text or try to make "Override Zencart Email Template System" to work ?

Kim

mailbeez:

Mailbeez v2.5 is Released!
:clap:
Here finally some information about the new release of MailBeez with two important enhancements for ZenCart:

It looks awesome!! I am happy to check out the facebook review module again now :)

Also, I looked high and low in the instructions and on your site, and only found it here in this thread to edit the new facebook, twitter, and address portion of the email footer (editing mailhive/common/template/email_html.tpl).

PUREchocolatetruffle:

Many thanks for your reply. The only thing I have changed in mailhive/common/template/email_html.tpl is to add my facebook and twitter addresses and then give my own logo the file name default_emailheader.gif. And no, email_html.tpl starts with nothing else but "<html>".

I tried to set "Override Zencart Email Template System" to false and this resultated in just one logo but also added some text. Please see the attached file.

What would be the best to do: try to get rid of this text or try to make "Override Zencart Email Template System" to work ?

Kim
hi kim,

if you are thinking of using more than just the free MailBeez modules it would be better to make "Override Zencart Email Template System" work, since the premium modules will come with a choice of professional email templates. You will also get a "real" preview of the emails.

When set to false, MailBeez takes the "hand-through" main template mailhive/common/templates/email_html_zencart.tpl" - there you can remove the additional text (as it says btw).

I don't have access to zencart 1.3.8, so if you sent me your
/includes/functions/functions_email.php
I can check if the options to override the zencart template system was introduces with 1.3.9
Please share per email on cord (that funny a thing here) mailbeez (tiny point) com

cheers
cord

ksoup:

Also, I looked high and low in the instructions and on your site, and only found it here in this thread to edit the new facebook, twitter, and address portion of the email footer (editing mailhive/common/template/email_html.tpl).
Ok, good to know it should be stated on mailbeez.com, thought the text
"please adjust the templates to your needs, you find the templates:
template: [SHOPROOT]/mailhive/common/templates/email_html.tpl" would be self explanatory.

cheers
cord

Just bought the new Mailbeez Essentials. Seems like great stuff :).

However I cannot get the winback advanced module to work properly.

The Review Reminder seems to work great, it lists the submodules and I can run these as I wish - I suppose I can automate them as well, haven't gone that far yet though.

However with the winback advanced module I get some wierd error once I click the submodule. Please see attached screenshot. The right sidebar dissapears and I cannot do anything from here, some css styling seems to vanish as well.

I've tried to reinstall it - same problem.

Any ideas? Thanks!

Regards Peter

dysfunctional:

Just bought the new Mailbeez Essentials. Seems like great stuff :).

However I cannot get the winback advanced module to work properly.

The Review Reminder seems to work great, it lists the submodules and I can run these as I wish - I suppose I can automate them as well, haven't gone that far yet though.

However with the winback advanced module I get some wierd error once I click the submodule. Please see attached screenshot. The right sidebar dissapears and I cannot do anything from here, some css styling seems to vanish as well.

I've tried to reinstall it - same problem.

Any ideas? Thanks!

Regards Peter
hi peter,

thanks a lot for purchasing the MailBeez Essentials!

After you have set up everything and tested it in simulation mode you will be able to run everything automatically with the include modules "run mailbeez automatically" (so it does what it says it does ;-) )

I just check the install instructions - missing there is that you need to copy the config_coupon_engine (file & subfolder) as well. Have you done that?

Please also check your /cache dir for the latest MyDebug log - what does it say?

btw you have 24months free upgrades using your avangate download link - so you can always download the latest versions.

cheers / hilsener
cord

mailbeez:

hi peter,

thanks a lot for purchasing the MailBeez Essentials!

After you have set up everything and tested it in simulation mode you will be able to run everything automatically with the include modules "run mailbeez automatically" (so it does what it says it does ;-) )

I just check the install instructions - missing there is that you need to copy the config_coupon_engine (file & subfolder) as well. Have you done that?

Please also check your /cache dir for the latest MyDebug log - what does it say?

btw you have 24months free upgrades using your avangate download link - so you can always download the latest versions.

cheers / hilsener
cord

Hi, thanks for your ultra quick reply :)

Yes I did copy the config_coupon_engine (folder & file)

The latest mydebug log complains alot about my birthday module. Can that be related?

dysfunctional:

Hi, thanks for your ultra quick reply :)

Yes I did copy the config_coupon_engine (folder & file)

The latest mydebug log complains alot about my birthday module. Can that be related?

Always a pleasure to help mailbeez customers ;-)

please send me your latest mydebug log (make sure it was generated after you got the error) by email.

cheers
cord

hi peter,

please download again, copy the files into your system, click button "remove" and button "install"

now it should run smoothly

cheers
cord

mailbeez:

hi peter,

please download again, copy the files into your system, click button "remove" and button "install"

now it should run smoothly

cheers
cord

Thank you - I'll give it a try!

The updated module works just fine. Thanks!

Another question :

I read this in the docs regarding custom coupons :

Coupon dates – Please ignore these fields, as Mailbeez will override these settings in configuring the expiration date for your campaign

So, let's say I want to send customers that have not purchased in 90 days a personalized free shipping coupon valid for 14 days from the date they receive the e-mail. Where would I set this expiration date?

I've read about how to create the coupons (http://www.mailbeez.com/documentation/tutorials/how-do-i-automize-my-coupon-campaigns/) and I'm pretty sure I've done that part right :)

Two more! (I'd edit my previous post if I could)

**1. **
I just sent a review reminder to 82 customers, and I can see in my dashboard (the beez-o-graph) that they where sent.

However, when I go back to the review advanced module and click "show recipients", all these 82 customers are still listed there.

Any idea why? :) This is kinda scary because I don't wanna send the same e-mail twice to my customers.

2.
I've tried several times to send test mails with the review advanced module but I cannot get it to work. Test e-mails for other modules works fine, most of the time. I've tried with several e-mail adresses, and the copy goes out fine, that's why I cannot see that it would be a server issue. Any ideas? :S

EDIT : The reason I need the above to work is that the copied e-mail is always being sent in plain text and not HTML. Is it possible to change this setting?

hi peter

Where would I set this expiration date?
Please download again :blush:, now you can configure this on the top level of "winback advanced"

I just sent a review reminder to 82 customers, and I can see in my dashboard (the beez-o-graph) that they where sent.
go to configuration > Mailhive basic configuration, set
Enable "Early Check": true

now the list should be empty.
Early check does what it say it does, it checks already against the list of sendings (see in reports -> list tracking data)

some people expect to always see the list of all current recipients, other only those who will get an email.

...is always being sent in plain text and not HTML.
check http://www.mailbeez.com/support/ > FAQ

"If your zen-cart is configured to send HTML emails you need to set up a customer-account with your CC-email / send-copy-to email and configure this account to receive emails in HTML format.

When using this email address for testing / CC you should now receive the HTML version."

cheers
cord

Thank you cord, all your suggestions worked :).

Two more :

**1. **
When sending test e-mails from the "review reminder advanced" the list of bought products is empty when I send in HTML, plain text works fine though.

The html-template has this piece of code where the products are supposed to show:

{$list_engine.productlist_review_simple}

but no products is shown in the test e-mail. Cannot remember I've edited the template here. What could be wrong?

**2.
**Regarding winback advanced :

How can I be 100% sure that my coupon is correctly set up and everything will work?

The test e-mail shows some default values and the coupon in the test e-mail is different from the ones I've setup (the test coupon gives 10% off, but the coupon I've set for this gives free shipping...)

Is there anyway to do a real life test of this module before going live? :)

3.
Regarding winback advanced :

For my first winback activation I've selected a coupon with the code "template_mailbeez_winback1".

However, when I view the settings in my admin backend there is another coupon listed in the right sidebar, here it's called "645de78d57" and that's definately not the coupon I've selected.

I try again by clicking "edit" and I select the coupon I want, still it says I'm using the "645de78d57" coupon instead. This one has not been valid for several years.

Any suggestions, again? :).

let me follow up with 1 and 3 as soon as possible more detailed

3: please check your coupon code (not the name!) of a newly created coupon is starting with "template_". in the winback advanced module you should only see that coupon. (let me double check later)

regarding 2:
the test email is there to send a quick test.

to have a real preview you can run everything in simulation mode.
in simulation mode you can test everything incl generation of coupon. in simulation mode the coupon code are starting with [SIM] and there will appear a button on the top level to delete all generated simulation coupons.
see also section "simulation" under tab configuration for further options.