Mailbeez After Sales Modules

25 Sep 2011, 17:37

#481

mailbeez

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Mailbeez After Sales Modules

hi peter,

regarding 3:
I think it works, but the instructions might be confusing, please follow these steps:

go to your coupon admin (or click in mailbeez on "set up a coupon template")
set up a coupon as you like, enter in "COUPON CODE" (not name) e.g. "template_winback_2011"
save the coupon
go to mailbeez > winback advanced > step 1
click on edit, now you should see a drop-down only containing coupon templates
choose the coupon template of your choice
now you have set up a coupon template and assigned that in the mailbeez module.

does that work for you?

cheers
cord

25 Sep 2011, 18:43

#482

mailbeez

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Re: Mailbeez After Sales Modules

regarding 1:
please download again - just replace review_advanced.php

This should do the trick?

cord

25 Sep 2011, 19:10

#483

mailbeez

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Re: Mailbeez After Sales Modules

PUREchocolatetruffle:

Many thanks for your reply. The only thing I have changed in mailhive/common/template/email_html.tpl is to add my facebook and twitter addresses and then give my own logo the file name default_emailheader.gif. And no, email_html.tpl starts with nothing else but "<html>".

I tried to set "Override Zencart Email Template System" to false and this resultated in just one logo but also added some text. Please see the attached file.

What would be the best to do: try to get rid of this text or try to make "Override Zencart Email Template System" to work ?

Kim
hi kim,

thanks for sending the 1.3.8 file

includes/functions_email.php

I compared it with the recent 1.3.9 version and saw a lot of changes - and that the override setting won't work on 1.3.8.

I suggest you try to replace (make a copy of the original file!!!!)

includes/functions_email.php

with the files from the latest zencart release and try if your emails still work (storefront, admin & mailbeez emails).

If yes, I think it should be save to go this way, if not - restore your original file.

You might try to find a hack to make it compatible.

the important line is in Version 1.3.8

$email_html = zen_build_html_email_from_template($module, $block);

which is in Version 1.3.9 like this:

$email_html = (!is_array($block) && substr($block, 0, 6) == '<html>') ? $block : zen_build_html_email_from_template($module, $block);

so it looks if the content starts with a valid html tag and - if not - applies the zencart template system.

would be great if you share your findings with us!

regards
cord

26 Sep 2011, 02:18

#484

bodygear

New Zenner

Join Date:: Sep 2011
Posts:: 2
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Re: Mailbeez After Sales Modules

I am having issues with the emails sent to my customers. The top of the message say "template: mailhive/common/templates/email_txt.tpl" across the top when I send a test. It says that the test emails will be exactly what the customer sees.
I have no idea how to fix this.
Also in my settings I went through all of the drop down choices regarding which recipients are going to get the email but none of the customers came over from my cart. Regardless of which category I use, ie shipped, complete, new ect.
This is for the Winback module.
Any help would be appreciated. I dont have much script knowledge and the ZenCart-Templates.com techs that I use cant help me...

26 Sep 2011, 07:40

#485

mailbeez

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Re: Mailbeez After Sales Modules

Re: Mailbeez After Sales Modules
I am having issues with the emails sent to my customers. The top of the message say "template: mailhive/common/templates/email_txt.tpl" across the top when I send a test. It says that the test emails will be exactly what the customer sees.
I have no idea how to fix this.
I recommend the tutorial http://www.mailbeez.com/documentation/tutorials/guide-to-getting-started/ :smartalec: . All email content is taken from template (.tpl) files and the text line gives you the location of that file. Also I highly recommend you adopt the wordings, graphics etc to your business - the included files are just examples.

Also in my settings I went through all of the drop down choices regarding which recipients are going to get the email but none of the customers came over from my cart. Regardless of which category I use, ie shipped, complete, new ect.
This is for the Winback module.

MailBeez runs inside your Store, so it has direct access to your customerst. There is no need to import or synchronize anything.
If the module is not delivering any results, the reasons might be:

there are no matching customers for the settings
all emails have been sent, and "early check" is set to true
you have an unsupported config cache
1.: make sure you have customers matching your settings, e.g. if you set the winback time frame to start at 90 days and skip after 120 days, it will show customers who have placed there last order with the selected order status more than 90 days ago, but less then 120 days ago
2.: you can toggle this under mailbeez > configuration > mailhive
3.: check for unsupported config cache installed. You can do this with mailhive_info.php located in /extras of the Zip-archive (V2.5+) you can download from mailbeez.com. Please follow the instructions in readme.txt

hope this helps :wink:

cheers
cord

26 Sep 2011, 08:49

#486

dysfunctional

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Join Date:: Apr 2008
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Re: Mailbeez After Sales Modules

Hi again cord, thank you for taking your time.

3
When running the module, the correct coupon seems to be sent out (the one I've created has the code starting with template_ and I've also been able to select it for this module)

But the wrong coupon code is listed within the module properties (please see attached screenshot). This seems to be of no danger as it's still the correct coupon that is being sent out. But could this be a bug, maybe?

2
Thank you, I knew of the simulation mode but I was to stupid to use it for this purpose :)

1
Thanks, I'll try!

Regards

26 Sep 2011, 09:09

#487

mailbeez

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Re: Mailbeez After Sales Modules

hi peter,

3.: I can't replicate this.

Please double check:

your coupon CODE (not name!) starts with "template_"
in the dropdown it shows e.g. "The Nice Coupon (template_myCouponCode)
after saving the configuration it shows "template_coupon"
In the dropdown you see <coupon_name> (<coupon_code>), while in the area showing the current settings only <coupon_code> (should probably change this...!?)

try eventually to delete your old coupon "645de78d57", might be that there is something wrong with the coupon_id of this one

26 Sep 2011, 09:18

#488

dysfunctional

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Join Date:: Apr 2008
Posts:: 159
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Re: Mailbeez After Sales Modules

mailbeez:

regarding 1:
please download again - just replace review_advanced.php

This should do the trick?

cord

I just tried this (just replaced it, nothing else) and I ran the simulation mode - still, no products are being shown... Any other ideas? :) Thanks.

26 Sep 2011, 16:54

#489

purechocolatetruffle

New Zenner

Join Date:: Jul 2010
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Re: Mailbeez After Sales Modules

mailbeez:

hi kim,

thanks for sending the 1.3.8 file

includes/functions_email.php

I compared it with the recent 1.3.9 version and saw a lot of changes - and that the override setting won't work on 1.3.8.

I suggest you try to replace (make a copy of the original file!!!!)

includes/functions_email.php

with the files from the latest zencart release and try if your emails still work (storefront, admin & mailbeez emails).

If yes, I think it should be save to go this way, if not - restore your original file.

You might try to find a hack to make it compatible.

the important line is in Version 1.3.8

$email_html = zen_build_html_email_from_template($module, $block);

> 
> which is in Version 1.3.9 like this:
> ```php
$email_html = (!is_array($block) && substr($block, 0, 6) == '<html>') ? $block : zen_build_html_email_from_template($module, $block);

so it looks if the content starts with a valid html tag and - if not - applies the zencart template system.

would be great if you share your findings with us!

regards
cord

Hi Cord,

Thank you very much for your help. I upgraded the line the

includes/functions_email.php

according to your suggestion and now everything works as it should (with the "Override Zencart Email Template System" set to true.

Kim

27 Sep 2011, 07:16

#490

mailbeez

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Join Date:: Jun 2010
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Re: Mailbeez After Sales Modules

dysfunctional:

I just tried this (just replaced it, nothing else) and I ran the simulation mode - still, no products are being shown... Any other ideas? :) Thanks.
hi peter,
sorry for the late reply, but the forum server was down.
Am still trying to understand why the list doesn't show for you.
please check:

myDebug.log - anything there? (if yes, please send me an email)
please double check you downloaded the latest version again from avangate and replaced the files
Try to restore the original template in the template manager in case you broke the template variable inserting the product list (make first a copy of your changes. - if you like you can save them as a new template in the modules "email" directory e.g. "myTemplate_body_html_stepX.tpl" - it will then appear as "myTemplate" in the template selector)

cord

28 Sep 2011, 08:18

#491

mailbeez

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Re: Mailbeez After Sales Modules

dysfunctional:

3.
Regarding winback advanced :

However, when I view the settings in my admin backend there is another coupon listed in the right sidebar, here it's called "645de78d57" and that's definately not the coupon I've selected.
That bug is fixed - please download winback_advanced again (no new version)
It was only a display error - not affecting the function of the module

cheers
cord

29 Sep 2011, 19:04

#492

dysfunctional

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Join Date:: Apr 2008
Posts:: 159
Plugin Contributions:: 0

Re: Mailbeez After Sales Modules

mailbeez:

hi peter,
sorry for the late reply, but the forum server was down.
Am still trying to understand why the list doesn't show for you.
please check:

myDebug.log - anything there? (if yes, please send me an email)

please double check you downloaded the latest version again from avangate and replaced the files

Try to restore the original template in the template manager in case you broke the template variable inserting the product list (make first a copy of your changes. - if you like you can save them as a new template in the modules "email" directory e.g. "myTemplate_body_html_stepX.tpl" - it will then appear as "myTemplate" in the template selector)

cord

Hi cord! thanks for your time.

I will pm you the log, there is an error but I'm not sure it's related.

I've tried your other two suggestions (replaced files, even uninstall / install, + restored the template), also tried to disable autologin but still the product list it not shown :(.

29 Sep 2011, 19:07

#493

bodygear

New Zenner

Join Date:: Sep 2011
Posts:: 2
Plugin Contributions:: 0

Re: Mailbeez After Sales Modules

Ok, I've got the list established which was my error. I needed to set the days to a longer period of time to pick up older customers.

I still see the text at the top of the emails. I was able to update the "message" that is sent to my customers. But I'd rather them not see the text. When I send emails through my cart in regular fashion my logo is at the top. But when I send a "test" email from MailBeez all I see is text (script?) at the top of the message. The message is there but with the text at the top it looks really unprofessional.

I will forward this response to the guys who installed this for me and see if the info will help them correct the issue.

mailbeez:

I recommend the tutorial http://www.mailbeez.com/documentation/tutorials/guide-to-getting-started/ :smartalec: . All email content is taken from template (.tpl) files and the text line gives you the location of that file. Also I highly recommend you adopt the wordings, graphics etc to your business - the included files are just examples.

MailBeez runs inside your Store, so it has direct access to your customerst. There is no need to import or synchronize anything.
If the module is not delivering any results, the reasons might be:

there are no matching customers for the settings

all emails have been sent, and "early check" is set to true

you have an unsupported config cache

1.: make sure you have customers matching your settings, e.g. if you set the winback time frame to start at 90 days and skip after 120 days, it will show customers who have placed there last order with the selected order status more than 90 days ago, but less then 120 days ago
2.: you can toggle this under mailbeez > configuration > mailhive
3.: check for unsupported config cache installed. You can do this with mailhive_info.php located in /extras of the Zip-archive (V2.5+) you can download from mailbeez.com. Please follow the instructions in readme.txt

hope this helps :wink:

cheers
cord

29 Sep 2011, 19:27

#494

mailbeez

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Join Date:: Jun 2010
Location:: Copenhagen, Danmark
Posts:: 479
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Re: Mailbeez After Sales Modules

dysfunctional:

Hi cord! thanks for your time.

I will pm you the log, there is an error but I'm not sure it's related.

I've tried your other two suggestions (replaced files, even uninstall / install, + restored the template), also tried to disable autologin but still the product list it not shown :(.

we might need to agree on a skype call with screen sharing - can't replicate the issue, and other zencart users are not having that issue as well.

waiting for your log

cord

29 Sep 2011, 20:09

#495

mailbeez

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Re: Mailbeez After Sales Modules

From your log I guess you are using PHP4 - I fixed that incompatibility in config_list_engine.php, so please try to replace this file from the most recent download.

cord

29 Sep 2011, 20:14

#496

dysfunctional

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Join Date:: Apr 2008
Posts:: 159
Plugin Contributions:: 0

Re: Mailbeez After Sales Modules

mailbeez:

From your log I guess you are using PHP4 - I fixed that incompatibility in config_list_engine.php, so please try to replace this file from the most recent download.

cord

Hmm, I'm using PHP Version: 5.3.8 (Zend: 2.3.0) .

Would it still make sense to try the new file?

Skype is an option although I'm not available until saturday at the earliest!

29 Sep 2011, 20:17

#497

mailbeez

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Re: Mailbeez After Sales Modules

ok, in this case please check:

MailBeez > configuration:

Do you have an entry "List Engine"? when editing the configuration, do you have a setting "Column Layouts - Number of columns" (should be 3 by default)?

cord

29 Sep 2011, 20:22

#498

dysfunctional

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Join Date:: Apr 2008
Posts:: 159
Plugin Contributions:: 0

Re: Mailbeez After Sales Modules

mailbeez:

ok, in this case please check:

MailBeez > configuration:

Do you have an entry "List Engine"? when editing the configuration, do you have a setting "Column Layouts - Number of columns" (should be 3 by default)?

cord

Hmmm. For some reason both "setting fields" where empty.

When I try to enter something, it seems like the setting is not saved - the fields go totally blank again.

I think we're on the right track now, at least, but I wonder why my settings does not take effect...:cry:

29 Sep 2011, 20:27

#499

mailbeez

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Re: Mailbeez After Sales Modules

looks like we located the problem, so we can solve it ;-)
sent you a PM with instructions.

02 Oct 2011, 13:26

#500

jeking

Totally Zenned

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Re: Mailbeez After Sales Modules

I've installed this for a client on 1.3.9 just fine. On a test install of 1.5, the module is not showing up in the admin at all. I double checked the installed files and remembered to add the files from extras_zencart.

Has this been tested on 1.5 yet?