Mailbeez After Sales Modules

Yup both emails are valid.
Just ran it again 18 emails should have been sent, ZERO were... ???

Hi all,

I noticed there is a new vers of Mailbeez - 2.5.

My question is, are the modules found in the "Free Add Ons" compatible with this new release of Mailbeez (2.5). I am setting up the following modules:

Review Reminder
TheBigThree
UK/USA Mothers/Fathers Day
Winback
Contact Customer Without Purchase.

Thank you for your time in advance.

yes, the module are very likely compatible.

When updating keep the old versions of mailbeez in case you want to role back

mikestaps:

Yup both emails are valid.
Just ran it again 18 emails should have been sent, ZERO were... ???

hard to guess what is going wrong there.

So when you "list recipients" you see 18, but when you click on "run module" nothing is sent out? or what does the output say there?

mailbeez:

yes, the module are very likely compatible.

When updating keep the old versions of mailbeez in case you want to role back

Ok sounds great. Thank you for your reply.

mailbeez:

hard to guess what is going wrong there.

So when you "list recipients" you see 18, but when you click on "run module" nothing is sent out? or what does the output say there?

No when I list recipients it's zero or one, and when I send out it's zero or one, NEVER any more than that.
When I look at my actual orders list and figure out what orders should have been sent a review reminder email I would be seeing 18 in this case.
For example ran it on 11-1, days passed is set to 10.
The previous run was on 10-28.
So looking at this orders placed between 10/22 & 10/18 should have been sent an email.
correct?
Looking at the Customers->Orders in admin this would have been 18 emails...

please check:

• order status: did you select the correct status to work on?
• time frame: the second number (skip after) must be larger than the first one
  play around with the settings until you see the matching customers in "list recipients"

mailbeez:

please check:

• order status: did you select the correct status to work on?

• time frame: the second number (skip after) must be larger than the first one

play around with the settings until you see the matching customers in "list recipients"

order status: Shipped [5] -All orders are updated to shipped once we ship them. I batch update them using a SQL query in the data base.
time frame(was set to):

• Days Passed:10
• Days skip:20

Changed time frame to:

• Days passed: 14
• Days skip: 100
• And other various values to test this....
  All that would show is the emails already sent?!?

I'm going to uninstall everything mailbeez and re-install see if that fixes it.
The strangest thing is that it worked fine b4....

do you update also the order status history table with your sql?

when you say it worked before, what was different then?

mailbeez:

do you update also the order status history table with your sql?

This looks like it was the cause... I was updating the orders table but not the order status history table. Updated that and promptly sent out over 100 emails!
Thanks for all of the help with troubleshooting this! :thumbsup:

HI Mailbeez - I'm sure this has been asked before, but I'm new to your software.

I just installed Mailbeez v2.5 from your website. I then installed the "Contact Customers with no Purchase" module. I am in simulate mode. When I click the "Send Test Email", I am not getting a test email sent to the address that I am putting in the text box.

Any idea what setting I may be missing to cause this not to send an email? I can send newsletters and emails just fine through the regular ZenCart modules.

sorry for the late reply , havnt received any notification.

please check you "copy to" and "send simulation to" email if they are valid (if not it might cause the mailserver to stop sending)

cord

mailbeez:

sorry for the late reply , havnt received any notification.

please check you "copy to" and "send simulation to" email if they are valid (if not it might cause the mailserver to stop sending)

cord

Hi Cord - Thanks for the response. I did check these two variables but still nothing. Under Configuration --> Basic Configuration, I have the "Send Copy" = TRUE and the "Sent copy to" address is a valid one.

Also, under Configuration --> Simulation, I have the "Send copy in Simulation mode" = TRUE and the "Sent simulation to" email is a valid address.

Despite that, I am seeing the following behavior:

1. When I go to Mailbeez Modules --> Contact Customers without Purchase, and then I click the "SHOW (Recipients)" button, I see this message:

List Audience:
code: nopurchase - module: nopurchase
Result:0 items
no matching customers or all items have been sent

2. When I go to "Send Test Email", it initializes the pop up window with my email address. However, when I hit SEND, it redirects to the homepage of our website.....and then no email ever appears to have been sent.

Does any of this make sense to you? If you need further information or configuration settings that I have, just let me know!

hi jeff,

1. that is very likely a configuration issue - maye there are just no customers w/o purchase in the configured timeframe?

2. are you using any kind of URL rewrite / SEO plugin or security plugin which redirects the url?

cord

mailbeez:

hi jeff,

1. that is very likely a configuration issue - maye there are just no customers w/o purchase in the configured timeframe?

2. are you using any kind of URL rewrite / SEO plugin or security plugin which redirects the url?

cord

Cord - Well I know for a fact that we have customers who meet the configured time frame. We have over 16,000 registered customers, and all of them haven't made a purchase. My configuration for this module is to email those who haven't made a purchase 30 days after creating an account.

We ARE using a SEO rewrite module. Do you think that this could be causing a problem? I am not sure how your module works, but like I said, as soon as I hit the SEND button on the Test area, the pop up window redirects to our home page. If you can think of any exception to put inside the .htaccess file to not interfere with your module, please let me know and I can try it out.

Jeff_Mash:

We ARE using a SEO rewrite module. Do you think that this could be causing a problem? I am not sure how your module works, but like I said, as soon as I hit the SEND button on the Test area, the pop up window redirects to our home page. If you can think of any exception to put inside the .htaccess file to not interfere with your module, please let me know and I can try it out.
hi jeff,

yes, that will be the reason.

all you see in the popup is happening in the context of the storefront - the file mailhive.php is handling the output of the recipients, sending test emails etc.
so you need to investigate why the form post for sending the test email is re-routed.
when you right-click on the pop-up choose "this frame > open in new tab" or something like this. that allows better testing.

cord

mailbeez:

hi jeff,

yes, that will be the reason.

all you see in the popup is happening in the context of the storefront - the file mailhive.php is handling the output of the recipients, sending test emails etc.
so you need to investigate why the form post for sending the test email is re-routed.
when you right-click on the pop-up choose "this frame > open in new tab" or something like this. that allows better testing.

cord

Cord - Ok, so it looks like the ACTION value in your form is going to an .HTML page, is this correct?

<form name="test" action="http://www.mjmmagic.com/store/mailhive.php.html"

If so, I do have the following line in my .htaccess file:

RewriteRule ^(.*).html$ index.php?main_page=$1&%{QUERY_STRING} [L]

Do you by any chance know what exception or condition I could put into my .htaccess file to not redirect for your scripts?

hi jeff,

looks like your system rewrites all links by adding .html

can you define an exception for mailhive.php?

cord

mailbeez:

hi jeff,

looks like your system rewrites all links by adding .html

can you define an exception for mailhive.php?

cord

Can you tell me which PHP file you echo out the line:

For example, is that set in your mh_draw_form() function?

What I was thinking is to perhaps hardcode the path (action="http://www.mjmmagic.com/store/mailhive.php") without having it be a variable which obviously causes my server to append an .html to the end of it.

That may be easier than trying to have me figure out how to add a REWRITE condition in my .htaccess file to bypass your scripts without affecting the other pages on our server.

Or if you know the rewrite line to include in the .htaccess file to never mess with your mailhive scripts, let me know and I can include it into our file.

hi jeff,

unfortunately I don't have a quick fix, since I don't know your system.

all output in the popup is generated in mailhive.php, functions like mh_... are defined in mailhive/common/functions/...

however changes there will have a global impact on the mailbeez system

hope you can find a way to make it work

cord