Mailbeez After Sales Modules

Hi we are currently running zencart 1.3.9 and have been having problems with getting pass the installation of this addon. we use filezilla to transfer all the files onto our server and have gone through the process a number of times to ensure the files are transfered into the correct folder paths. In our zencart admin interface we are able to click on the install button to begin the process of installing Mailbeez however once this button is clicked we are faced with a blank screen.
Please can anyone advise were we might be going wrong? :wacko:

hi kawaii,

also got your message through mailbeez.com.

Hard to say what is going wrong, try to work through the error log to get more hints what is braking your zencart.

cord

hi mailbeez
when will update to v1.5?

no date yet, but should come in march.

MailBeez V2.5 for ZenCart 1.5.0

MailBeez V2.5 is now compatible with ZenCart 1.5.0. Please download the MailBeez Quickstart Package from www.mailbeez.com . This package now contains the new plugin-files and some minor changes inside the MailBeez Package.

The installation is as easy as before and done within minutes by simply copying all files into the ZenCart System

http://www.mailbeez.com/documentation/installation/basic-installation-zen-cart-1-5/

Be aware of that only the Super-User will see the new Menu Entry - others users first need to be granted the rights (new in ZenCart 1.5).

enjoy MailBeez
Cord

Woot!!! Thanks Cord!

mailbeez:

hi kawaii,

also got your message through mailbeez.com.

Hard to say what is going wrong, try to work through the error log to get more hints what is braking your zencart.

cord

hiya,

thanks for the reply, still no luck with the installation i'm afraid.
Out debug logs are stating the following once we click on installation:

[03-Feb-2012 02:38:49] PHP Parse error: parse error in \mailhive\dashboardbeez\dashboard_review_o_meter.php on line 300

any ideas? sorry but we have no idea with php files and would love to get this addon to work.

thanks

in line 211 there is a

<? 

tag, please change this into

<?php

does that fix your issues?

Mailbeez - I got a quick question for you. I just ran my first production run of the WinBack module. It seemed to work great. However, there is one issue I was hoping you could enlighten me on.

These are my settings:

Set Order Status
Shipped [3]

Set days passed
180

Set days to skip after
365

In other words, I wanted it to email customers who 1) hadn't placed an order in at least months, and 2) go back one year from that date and email anyone in that time frame who hasn't made a follow up purchase.

The problem is that I am getting a few people contact me saying, "Hey, I just placed an order a few weeks ago. Why did I get this "Win Back" email?" I then looked at their customer account and sure enough, they seemed to have made a purchase within the 180 day threshold that I specified in the configuration.

Do you have any idea why they may have been sent that email? Is there something else I should look for to see why that happened? I am running ZenCart 1.3.8h still.

hi jeff,

do these newer orders have a different order status then "shipped"?

cord

Cord - Please add or update the module in the free AddOns section. thanks.

mailbeez:

hi jeff,

do these newer orders have a different order status then "shipped"?

cord

That was my thought too, but nope. They are all marked as Shipped.

the module does find the highest order number in the configured timeframe and than checks if there is an order with a higher order number - assuming that newer orders have higher order numbers.

Are your order numbers chronological?

Kim:

Cord - Please add or update the module in the free AddOns section. thanks.

Hi kim,

just updated the MailBeez Package in the free AddOns Section.

cord

woohooo.... it solved the issue. Had to make the same changes on a couple of the other files but the module is finally up and running. thank you so much :D

mailbeez:

the module does find the highest order number in the configured timeframe and than checks if there is an order with a higher order number - assuming that newer orders have higher order numbers.

Are your order numbers chronological?

Yes, our numbers are chronological. Here is an example of what happened with a customer.

Customer A had two prior orders with us:

• Order #32807 on 05/17/11
• Order #35665 on 01/18/12

As you can see, their first order was well before the 180 threshold for the WinBack module to mail something out. However, they had a recent order that was only a couple of weeks old which was placed afterwards. So therefore, I wouldn't have expected them to get anything.

However, they just placed a third order with us using the coupon that we emailed out with the WinBack module. Both of those previous orders were in a Shipped status. It's the strangest thing! Not a horrible deal or anything, just more of a curiosity on my part.

Actually, I got a PERFECT EXAMPLE for you to check out.

I am attaching two screenshots which will illustrate the problem, and perhaps it will help you see any issues that I can fix.

On the WinBack module, when I click the SHOW button to show me a list of recipients, the very first person on the list looks like this:

http://www.zen-cart.com/forum/attachment.php?attachmentid=10104&stc=1&d=1328289551

As you can see, the order that this customer is looking at is #33690 on 8/6/11.

Now take a look at the list of orders this customer has placed:

http://www.zen-cart.com/forum/attachment.php?attachmentid=10103&stc=1&d=1328289579

You can see that order #33690 was the FIRST order he placed, but he's placed many orders since that time, and his most recent one was on 12/14/11, which is much less than the 180 Day threshold we have configured in the WinBack module.

So the million dollar question is, "Why would the module not see that the customer has more recent orders?"

h jeff,

am sure that is one of the tricks you sell ;-)

please run this SQL

select max(orders_id) as orders_id_last from orders where customers_id='16753'"

(eventually your table "orders" has a prefix like "zc_orders" - please adjust in this case)

what does it say?

Do you have the latest version of MailBeez (2.5) and the Winback module? Please run the update check.

cord

Hi Cord - Ok, I think we are getting somewhere. I ran the SQL query and it returned order #35284. See attached screenshot.

http://www.zen-cart.com/forum/attachment.php?attachmentid=10106&stc=1&d=1328312714

As for updates, I just ran the Update Check, and it turns out that there is a newer version for the WinBack module (v2.1). I had been running the version 1.1 which was taken from the ZenCart download area.

I downloaded the new version, and I will play around with it. On initial inspection, when I ran the Show Recipients with this new version, that previous customer I used in my example no longer popped up. So perhaps it's fixed! I will go through the list, randomly sampling names from the Show Recipient query, and if anything looks out of the ordinary, I will let you know.

Thanks again for the help.

Hi,

I have installed the latest version (v. 2.5) and everything working perfectly.

I like the simple review module the way it is but I like to rearrange the way the product pictures and their names are displayed.

I checked the template folder as well as body_html.tpl but I can't find where I can rearrange the list.

Appreciate your help.