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Mailbeez After Sales Modules

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09 Feb 2012, 09:12
#581
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mailbeez

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Mailbeez After Sales Modules

hi the simple review module comes with a subtemplate defining the product list located in the modules "email" folder - there you can adopt the output.

However the premium version comes with a much more powerful approach so you can e.g. build product grids (this is not possible with the simple module) and also does a automatic login for the customer (valid only for the write review page)

09 Feb 2012, 15:08
#582
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ak6000

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Re: Mailbeez After Sales Modules

Thanks for your prompt reply:smile:

11 Feb 2012, 17:38
#583
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Re: Mailbeez After Sales Modules

Hi Cord,

I have successfully installed and configured three modules. Simple Winback, Simple Review and Simple No Purchase.

I was also able to run all three modules in Simulation mode, however, once I changed to Production and ran these three modules only a portion of No purchase and Review module were ran successfully.

I started with Winback that Initiated and Completed without any problem.

Then, I ran Review. It started and I saw about 4 of the 18 emails were sent and after the Review I started the No purchase. It also started and send about 5 emails out of 8.

I assumed the module needs time to complete the emails, so I left them alone all night and when I checked back in the morning still shows both Review and No purchase have Initiated but none is Complete? :(

What's the problem? I appreciate your help.

11 Feb 2012, 19:38
#584
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Re: Mailbeez After Sales Modules

hi you say in simulation mode the modules run through w/o issues?
if they stop in production mode a reason could be the way you configured your email. In some configurations (can't remember which) the sending stops if the email address is no (longer) valid.
Could that be a reason?

what are your email settings in zencart?

please also check the tracking report (mailbeez > reports)

12 Feb 2012, 21:26
#585
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ak6000

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Re: Mailbeez After Sales Modules

mailbeez:

hi you say in simulation mode the modules run through w/o issues?
if they stop in production mode a reason could be the way you configured your email. In some configurations (can't remember which) the sending stops if the email address is no (longer) valid.
Could that be a reason?

what are your email settings in zencart?

please also check the tracking report (mailbeez > reports)

Thanks for your reply.

In regard to invalid email address, I saw one invalid email in Winback. The email was sent and nothing was stopped. Later I received a non-delivered error message from my mail system. So I assume that was not the cause?

In regard to Simulation vs. Production. I went back and did a complete side by side comparison. This is what I found in Simulation:

  1. If I run any module by itself and let it complete without running another module everything works find and all emails get sent without any problem.

  2. If I start one module, for example Review, and start another one before the review module completed sending all the emails I get this error message when I run the second module "MailHive process locked until 2012-02-12 15:19:17 (58 secs left)" and the first module stops sending the email in the middle of the list and the second emails never gets send.

In this case I had 18 emails in Review, I started the Review and after sending about 5 emails I started No Purchase and I only received 6 out of 18 for Review and none for No purchase.

Please note that in Production I got portions of both modules.

Finally, for email options, in Maibeez I have set Override Zencart Email Template System to True and Double Dot Bugfix to False and my Zen-Cart email configurations are:

E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you)
Email Address (sent FROM)
Emails must send from known domain? Yes
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display false
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password ****************
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

Thanks so much for your help.

13 Feb 2012, 11:51
#586
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mailbeez

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Re: Mailbeez After Sales Modules

ak6000:

  1. If I run any module by itself and let it complete without running another module everything works find and all emails get sent without any problem.
    ok

ak6000:

  1. If I start one module, for example Review, and start another one before the review module completed sending all the emails I get this error message when I run the second module "MailHive process locked until 2012-02-12 15:19:17 (58 secs left)" and the first module stops sending the email in the middle of the list and the second emails never gets send.
    if you would like to run all modules at once, please use the cron-url. you find this url on mailbeez > configuration > first entry > footer-area.

the process lock is important to avoid double sendings with overlapping sending-processes. when you run manually let the first module finish before you close the popup and go to the next.

so far everything looks ok, just give the modules time to complete their task and use the cron-url to run all modules.

cord

13 Feb 2012, 17:56
#587
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ak6000

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Re: Mailbeez After Sales Modules

mailbeez:

ok

if you would like to run all modules at once, please use the cron-url. you find this url on mailbeez > configuration > first entry > footer-area.

the process lock is important to avoid double sendings with overlapping sending-processes. when you run manually let the first module finish before you close the popup and go to the next.

so far everything looks ok, just give the modules time to complete their task and use the cron-url to run all modules.

cord

Hi Cord, thanks so much for your help.

I ran each module manually, one at the time, and everything worked just fine.

I also checked with my hosting company and they don't allow me to run corn job. I saw you have a paid module that runs your modules automatically without the need for a corn job.

Can I use your module instead and not worrying about over lapping modules?

01 Mar 2012, 20:08
#588
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Re: Mailbeez After Sales Modules

hi,

yes, the built in process control (MailBeez V2.5) takes care of that - regardless how you trigger MailBeez (by cronjob or the "run MailBeez automatically" module)

cheers
cord

07 Mar 2012, 04:43
#589
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Re: Mailbeez After Sales Modules

I get a 404 – what can I do?
You have a SEO add-on installed which is attempting to rewrite the URLs of the MailBeez system.

Solution: You need to add:

mailhive.php

admin/mailbeez.php

as exclusions to avoid rewriting these URLs.

then How to add into .htaccess ??

07 Mar 2012, 05:18
#590
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sunrise99

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Re: Mailbeez After Sales Modules

I add the following on .,htaccess

RewriteRule ^mailhive.php$ - [L]

still have issue: Page Not Found

I install SEO module

07 Mar 2012, 11:23
#591
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mailbeez

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Re: Mailbeez After Sales Modules

hi sunrise,

it is very depending on your SEO module how to modify it. The vendor of that module should be able to help you, how to exclude specific pages.

cord

08 Mar 2012, 01:48
#592
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Re: Mailbeez After Sales Modules

mailbeez:

hi sunrise,

it is very depending on your SEO module how to modify it. The vendor of that module should be able to help you, how to exclude specific pages.

cord

I use Simple SEO URL , I read all post on The vendor of that module, they have NOT detail how to do it.

08 Mar 2012, 03:40
#593
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Re: Mailbeez After Sales Modules

Install Ceon URI Mapping v4.x instead of simple seo you'll be a lot happier. ;)

13 Mar 2012, 08:19
#594
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Re: Mailbeez After Sales Modules

Hi!

I have been running some of the mailbeez modules for months and I really love them :).

However, I do have a question about the review reminder advanced. It looks like my customers get reminder about leaving reviews even though they´ve already left their review...

Right now I have this customer, he got the first review reminder mail on the 10th of march, so he left his review on the 11th, but still he got a reminder tonight that he still did not left his review.

Is this a known bug, or? I´m on version 2.3. Would it help to upgrade?

Best regards

13 Mar 2012, 09:15
#595
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mailbeez

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Re: Mailbeez After Sales Modules

hi peter,

for support on premium modules just send me an email.

However always make sure you are on the latest version of all modules!

The second reminder should only list those products which have been not reviewed. so if the customer purchases two product but only reviews one the reminder will list the second one.

regards
cord

PS: check out MailBeez ReferralHoney:
http://www.mailbeez.com/download/mailbeez-referral-honey/

18 Mar 2012, 21:01
#596
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mailbeez

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Re: Mailbeez After Sales Modules

Preview MailBeez V2.6

just a quick list of features of MailBeez V2.6 coming this spring:

  • option to use PHPMailer instead of ZenCarts Email Engine
  • Bounce Handling - soft / hard bounces
  • Tracking of which emails have been opened
  • Click-Tracking
  • MailChimp ready: use MailChimp to send MailBeez generated emails (Integration developed in close cooperation with MailChimp)
  • Google Analytics Campaign Analytics on MailBeez Dashboard
  • and of course bugfixing ;.-)

regards
cord

19 Mar 2012, 08:06
#597
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mailbeez

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Re: Mailbeez After Sales Modules

just a short note:

the MailChimp Integration will not be included in MailBeez V2.6, but separately available as Premium Addon.
The Integration is already running in production, but only available on request for pilot merchants - the set-up and configuration is quite complex and not as easy as with the other MailBeez modules

cheers
cord

24 Apr 2012, 17:56
#598
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badarac

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Re: Mailbeez After Sales Modules

I hope you can point me in the right direction on this one. Mailbeez 2.5 installed on ZC 1.3.8a. Sending a test e-mail in html format and the email contains $EMAIL_SUBJECT as the first line above the logo. The email engine is configured with override ZC true. The mailhive/common/email_html.tpl contains:

<html> <!--

-->

<head> <title>{$subject}</title> {literal} <style type="text/css"> td { font-family: Arial, Helvetica; font-size: 12px; } </style> {/literal} </head> <body bgcolor="#FFFFFF" text="#000000" vLink="#3a6ea5" aLink="#cc0000" link="#3a6ea5"> <!-- change the picture --> <table border="0" cellpadding="0" cellspacing="0" align="center" width="600"> <tr valign="top"> <td height="144"><a href="http://www.domain.com/zen/"><img src="http://www.domain.com/zen/mailhive/common/images/default_emailheader.gif" border="0" hspace="0" vspace="0" width="600"></a></td> </tr> </table>

Any idea where this is coming from?

24 Apr 2012, 18:33
#599
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mailbeez

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Re: Mailbeez After Sales Modules

badarac:

The email engine is configured with override ZC true.
this setting works only for zencart 1.3.9+, so the zencart default email template is still applied.

Either adopt your email function as described on http://www.mailbeez.com/documentation/installation/basic-installation-zen-cart/ or adopt your email templates.

The next release of MailBeez V2.6 will come with the option to use a separate email engine, which will give full control on the layout, but also allows e.g. bounce handling.

cord

24 Apr 2012, 18:45
#600
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Re: Mailbeez After Sales Modules

The issue you post is a relatively easy fix (which is posted elsewhere in this thread), but you shouldn't bother with it because you are using a version of this mod that was built for ZC150. It will likely have many other problems once you solve this issue because you're using the wrong version of the mod with the wrong version of ZC.

However, your much bigger problem is that you're using a version of ZC that is not only outdated, but terribly unsecure and totally vulnerable to hacks. Reputable store owners no longer use ZC138 because the security issues with it also put their customers at risk.

Recommend you update to ZC150 immediately.

Best way to do this is to

  1. back up your site files and database
  2. make a list of all the mods you use
  3. make a list of any files you have customized (use Beyond Compare or WinMerge to do file comparisons between your files and the 138a fileset to identify these files)
  4. make a list of the settings for your shipping, payment, and order totals modules (from the admin)
  5. uninstall all of your addons - including their database changes
  6. make another backup of the store and database after addons are removed so if you make a mistake during upgrade, you have a cleaner version to start over with
  7. download ZC150
  8. Upgrade it per the instructions in the docs folder that's included in the zc150 zip file
  9. Search the forum to find out which of your mods have been updated for zc150
  10. Reinstall those mods that have been updated, say goodbye to the rest until they are updated

Good luck and happy Zenning :smile:

badarac:

I hope you can point me in the right direction on this one. Mailbeez 2.5 installed on ZC 1.3.8a. Sending a test e-mail in html format and the email contains $EMAIL_SUBJECT as the first line above the logo. The email engine is configured with override ZC true. The mailhive/common/email_html.tpl contains:

<html> <!--

-->

<head> <title>{$subject}</title> {literal} <style type="text/css"> td { font-family: Arial, Helvetica; font-size: 12px; } </style> {/literal} </head> <body bgcolor="#FFFFFF" text="#000000" vLink="#3a6ea5" aLink="#cc0000" link="#3a6ea5"> <!-- change the picture --> <table border="0" cellpadding="0" cellspacing="0" align="center" width="600"> <tr valign="top"> <td height="144"><a href="http://www.domain.com/zen/"><img src="http://www.domain.com/zen/mailhive/common/images/default_emailheader.gif" border="0" hspace="0" vspace="0" width="600"></a></td> </tr> </table>

Any idea where this is coming from?