Mailbeez After Sales Modules

Hi Cord, on emails that are send out to customers as well as simulated mode, I see the $EMAIL_SUBJECT displayed right after the header logo. I see this on all emails.

I have searched this forum for a fix and saw some discussion for version 2.6 but I am running version 2.7.5 and still have this problem. How can fix this issue?

Any help will be greatly appreciated.

hi ak,

please check the ZenCart-Section of the FAQ on http://www.mailbeez.com/support/.

seeing the $EMAIL_SUBJECT in the email means, the zencart email template is applied.

Make sure you have applied the patch you find the in the FAQ and you select "override zencart template" in MailBeez > configuration > email engine

cheers
cord

mailbeez:

hi ak,

please check the ZenCart-Section of the FAQ on http://www.mailbeez.com/support/.

seeing the $EMAIL_SUBJECT in the email means, the zencart email template is applied.

Make sure you have applied the patch you find the in the FAQ and you select "override zencart template" in MailBeez > configuration > email engine

cheers
cord

Hi Cord, Thanks for your prompt reply. I applied the patch and that fixed the problem.:smile:

good to hear!

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cheers
cord

Hi. I recently upgraded/moved to a new server and then upgraded my Zen Cart from 1.39 to 1.51. I'm using Mailbeez 2.7.4 which was an upgrade from Mailbeez 2.1. I'm only using the Review Reminder - Simple. After all of these changes now when I run the module it sends emails to customers it has already sent them to. I can run it and then immediately after it completes show the recipients and all that were just sent will still be there. Is there somewhere you can tell me to start checking? I don't have any myDebug logs.

Thanks!

hi,

After all of these changes now when I run the module it sends emails to customers it has already sent them to.
you are probably worried that the mails will be sent again because they are still listed? Very likely they would not be sent again as MailBeez always checks before sending.

Please check the setting
mailbeez > configuration > mailhive -> early check

if set to true it will already check for sent emails when listing the customers.

Some people expect to see the customers found by the module (regardless if they received an email or not) others expect only to see those who will get an email.

hope that helps forward?

regards
cord

Thanks for the reply. I ran the module today and it did only send to the customers it hadn't sent to yesterday. I checked the settings in my old store and the Early Check was set to false yet it only listed the recipients that were in the current batch. I was just curious was this something that changed from v2.1 to v2.7?

hi,

good to hear it works like it should, there have been tons of changes and enhancements:

http://www.mailbeez.com/documentation/changelog/

Any ideas on this error when running mailbeez in browser.

http://www.mysite.com/mailhive.php?123456789abcdefghijklmnop=run&module=#

PHP Fatal error: Smarty error: [in mh:txtBodyTemplate line 10]: syntax error: unrecognized tag: http://www.mysite.com/index.php?main_page=display_all_testimonials (Smarty_Compiler.class.php, line 446) in /home/myaccount/public_html/mailhive/common/classes/Smarty_2.6.26/Smarty.class.php on line 1097

probably you have some stylesheet or other code using curly brackets { }, which confuses the template engine.

you need to surround them like this:

{literal}
here I can use { ... }
{/literal}

Re: Reminder Simple (Reviews)
Is there any way I can delete a customer out of the list. Gont an ongoing complaint and the last thign I want to do is ask them for a review. Trouble is I have another 4 pending to send

hi rizla,

you can either add manually an entry in table mailbeez_block or you go for the module

Advanced Opt-Out with Admin
http://www.mailbeez.com/documentation/configbeez/config_block_admin/

which offers a number of features to controll which customer is receiving what email from mailbeez

regards
cord

Thanks Cord
I'll give that a look over

When I update to mailbeez 2.7.5 it stops working. The Email Templates pop ups are blank and it does not send emails.
I have changed the code in functions_email.php as stated in support but still it does not work.

hi,

sorry for my late reply - have not received any notification.

make sure /mailhive/common/template_c/ is writeable

regards
cord

Just released the new MailBeez V2.8 – easy updating with the included update-packs.

There have been a number of enhancements and bugfixes (see list below), but the most interesting news is probably the introduction of the MailBeez Analytics Summary Bar, which shows the effect of MailBeez:

Also MailBeez V2.8 is ready for the soon soming BeezDesk CRM, read more on Announcing: BeezDesk CRM with Ticketsystem

Enhancements:

• added MailBeez Analytics Summary View on Dashboard
• BeezDesk CRM ready
• improved clicktracker to support rewritten urls
• improved clicktracker order tracking
• Framework improvements: integrated firelogger / firephp support, systemcheck
• added SQL_NO_CACHE to check queries
• improved email engine
• improved template engine to remove UTF-8 BOM and marker character in input, if present.
• added DB index to improve performance

Bugfixes:

• fixed minor codeing errors
• fixed zencart 1.5 compatibility issue
• fixed issue with currencies class support

As always, for updating download the Quickstart Package and follow the included instructions.

Download on www.mailbeez.com

Hello all,

Our programmer installed version 2.80 on a 1.51 installation of Zen-Cart. The site has been running for a number of years and upgraded over time.

The Birthday Greeting is in simulation mode and whenever I click on the buttons for the mode (Email Templates, Recipients, Send Test Email, Run this Module) it pops up an overlay window that displays the site homepage. Our programmer suggested that eval() function was not enabled. Checked with the ISP and they verified it was running. Our programmer then suggested that I inquire here on the forum as she checked the server logs and zen cart logs and did not see a problem.

Thanks in advance for you help!

• Bryan

hi bryan,

please try following:

1. make sure you have checked the FAQ on http://www.mailbeez.com/support/

2. go to mailbeez > configuration > Mailhive Basic configuration and set Popup Mode to "off"
   what do you see when you hit one of the button?

3. make sure your mailhive/common/template_c directory is writable - also empty this directory

4. check your /cache or /logs directory for "myDebug" files - any hit there?

hope that helps forward?

regards
cord

Thanks so much for getting back with me. Here are the answers to your questions:

mailbeez:

hi bryan,
please try following:

1. make sure you have checked the FAQ on http://www.mailbeez.com/support/

I reviewed the document and do not see a match to this issue in there.

mailbeez:

2. go to mailbeez > configuration > Mailhive Basic configuration and set Popup Mode to "off"
   what do you see when you hit one of the button?

Done. It now creates a new tab of my home page. No errors, 404 messages or anything like that. Just the home page.

mailbeez:

3. make sure your mailhive/common/template_c directory is writable - also empty this directory

Dumb question but is that 777? Hopefully so, as that is the current setting on the directory. I deleted all of the files in the folder, but that did not help.

mailbeez:

4. check your /cache or /logs directory for "myDebug" files - any hit there?

Nothing for myDebug in cache. In /logs there were a few of them but the issues were not related to MailBeez.

Please let me know what you think.