Mailbeez After Sales Modules

If your images are not showing up it is because they are not listed under your cart directory.

All you have to do is edit mailhive.php this line

// zencart, xtcommerce
if (!defined('DIR_WS_HTTP_CATALOG')) define('DIR_WS_HTTP_CATALOG', '/YOURDIRECTORY/');

my directory would be /store/

Well i found the problem, it was in the subject template.

Now i noticed something else, all emails are send als a text email.
This while i just spend this weekend changing everything so that there are only html emails send out.

How could i fix this?

Remco

motoccnl:

Hey Cord,

Well that's the strange thing, everything works normally, when i send a testmail it says it was sends, only i wont recieve it, and zencart doesnt registrate that there is one send.

Same when i run mailbeez for real (in production mode).

Makes it any difference i use zencart 1.38?

Remco
zencart 1.38 is fine.

What do you see in your mailbeez_block table? Maybe you did try the new block (opt-out) feature and block yourself?

what does "list recipients" say?

regards
cord

guitarstore:

If your images are not showing up it is because they are not listed under your cart directory.

All you have to do is edit mailhive.php this line

// zencart, xtcommerce
if (!defined('DIR_WS_HTTP_CATALOG')) define('DIR_WS_HTTP_CATALOG', '/YOURDIRECTORY/');

my directory would be /store/

the constant DIR_WS_CATALOG should contain the same directory, so should work if you put in DIR_WS_CATALOG.

This will be by default in the coming version V1.6

cord

mailbeez:

zencart 1.38 is fine.

What do you see in your mailbeez_block table? Maybe you did try the new block (opt-out) feature and block yourself?

what does "list recipients" say?

regards
cord

I kept the original template files of v1.2 and somehow the subject template file gave some troubles. Now it works all fine.

Now all the emails are send as a text mail, even when my customers are set on receiving html mail. Any idea how to fix this?

motoccnl:

Now all the emails are send as a text mail, even when my customers are set on receiving html mail. Any idea how to fix this?

there haven't been changes to which format to send - are you sure your CC -email has an account with format html in your shop?

cord

mailbeez:

there haven't been changes to which format to send - are you sure your CC -email has an account with format html in your shop?

cord

My own account is the only one with text mail enabled.

I got the email archive module so i can see all outgoing mails, and also the format its been send in, and all are in text mail now

motoccnl:

...and all are in text mail now
on Zencart MailBeez is using Zencart's Mailengine. MailBeez is sending both text and html version to the Mailengine, which is then deciding which format to send. MailBeez can't influence the email format.

the reason must be somewhere else:
does you mailbeez html-template still contain html? (or did you by mistake copy txt into your html-template?)
have you done any changes to zencart email format configuration?

Hi All

Great App, all appears to be working fine on my system. I just wondered what others suggest as values for the following:

Winback Customer: (Days passed/ Days to skip after)

Customer Contact W/O Purchase: (Days passed/ Days to skip after)

Can you set the "Days to skip after" to 0 (Zero) and it should send it for "All" ?

"Max. number of copy-emails sent per MailBee" ,, What does this do ?, im not quite sure how it affects the system

I tried the app a few times and now I dont get any list of recipients, is that because it already ran "In test mode" ? Not put the app live as yet.

Many thanks in advance

Chris

ccn1:

Hi All

Great App, all appears to be working fine on my system. I just wondered what others suggest as values for the following:

Winback Customer: (Days passed/ Days to skip after)

Customer Contact W/O Purchase: (Days passed/ Days to skip after)

Can you set the "Days to skip after" to 0 (Zero) and it should send it for "All" ?

"Max. number of copy-emails sent per MailBee" ,, What does this do ?, im not quite sure how it affects the system

I tried the app a few times and now I dont get any list of recipients, is that because it already ran "In test mode" ? Not put the app live as yet.

Many thanks in advance

Chris

Also, I forgot to ask, what is the recommended CRON run times ?? (I.e Daily @ midnight etc) and does the system flag who has been mailed so customers do not get repeat emails.... ?

Cheers !

Ok, I must have completely missed something here. I've downloaded and installed the newest version of MailBeez 1.6. I used cronless to setup my cron job. I can get to the module in my admin area and I can install it from there as well. But I'm not sure if it's working properly. When I try to send a test message I get a 404 error

"The requested URL /testcatalog/mailhive.php&zenid=* does not exist."

The mailhive.php file does exist. I'm pretty clueless regarding cron jobs, although cronless seemed fairly simple to setup.

Using zc 1.3.9f, php 5.2.13

Thank you for any suggestions.

Elijah:

Ok, I must have completely missed something here. I've downloaded and installed the newest version of MailBeez 1.6. I used cronless to setup my cron job. I can get to the module in my admin area and I can install it from there as well. But I'm not sure if it's working properly. When I try to send a test message I get a 404 error

"The requested URL /testcatalog/mailhive.php&zenid=* does not exist."

The mailhive.php file does exist. I'm pretty clueless regarding cron jobs, although cronless seemed fairly simple to setup.

Using zc 1.3.9f, php 5.2.13

Thank you for any suggestions.
Are you able to open the .../mailhive.php url in your browser?
Are you using any kind of SEO / Url Rewriting addon?

cord

ccn1:

I just wondered what others suggest as values for the following:

Winback Customer: (Days passed/ Days to skip after)

Customer Contact W/O Purchase: (Days passed/ Days to skip after)

That is probably very depending on your products / business. The "days to skip after" is depending on how often you run mailbeez. If it runs daily, it can by just 1 day more than "Days passed".

If run want to make an initial run you can set "days to skip after to e.g. 2 years - and you will contact all customers who have not place an order in the last 2 years.

ccn1:

Can you set the "Days to skip after" to 0 (Zero) and it should send it for "All" ?
0 won't work, but a very high number - see above

ccn1:

"Max. number of copy-emails sent per MailBee" ,, What does this do ?, im not quite sure how it affects the system

It is mainly for testing / getting confident that mailbeez is working - you can configure for how many of the "real" emails per module your want to get a "real" copy. If a module send 42 emails and you set it to 10 you will receive a copy of the first 10 emails

ccn1:

I tried the app a few times and now I dont get any list of recipients, is that because it already ran "In test mode" ? Not put the app live as yet.
Are you sure there is matching customer/order data in your system?

ccn1:

Also, I forgot to ask, what is the recommended CRON run times ?? (I.e Daily @ midnight etc) and does the system flag who has been mailed so customers do not get repeat emails.... ?
You can run it as often you want - the table mailbeez_tracking is keeping track which customer received what email - so NO repeat emails! (that is part of the mailbeez framework - you won't see any code for it in the modules)

enjoy mailbeez
cord

Many thanks for your quick response.

Great stuff, I totally understand now.

Im looking forward to winning back more business,

Thanks for a great app !!

Chris

Version 1.7 is now available for download on mailbeez com
It fixes a bug in v1.6 where popups didnt open

Cord

I have a question about Birthday Greetings module. All the other modules works fine I think... but I realize that I need to manually "Run Production" for it send the emails. It should run automatically.. right? Thanks!!! Great stuff!

DArnaez:

I have a question about Birthday Greetings module. All the other modules works fine I think... but I realize that I need to manually "Run Production" for it send the emails. It should run automatically.. right? Thanks!!! Great stuff!

hi DArnaez,

the birthday module is just a module like any of the others, so there should not be a difference and it should run automatically when you call the mailhive.php.... url through e.g. a daily cronjob.

what happens when you run the mailhive.php... url manually?

cord

When I run it Manually ... it send the emails (if there is a birthday, of course). But for example, two weeks ago, when I installed everythin I did a test with myself. I modified my birthday in the database for sept. 13.... but that day pass and I never received any email. All these days I need to run manually and when it found a costumer birthday it send the email. However, three days ago I received a Review reminder automatically.

PS: Thanks for your quick reply. You are like me with the customers. Now I can appreciate the importance about to reply quickly.

DArnaez:

When I run it Manually ... it send the emails (if there is a birthday, of course). But for example, two weeks ago, when I installed everythin I did a test with myself. I modified my birthday in the database for sept. 13.... but that day pass and I never received any email. All these days I need to run manually and when it found a costumer birthday it send the email. However, three days ago I received a Review reminder automatically.

PS: Thanks for your quick reply. You are like me with the customers. Now I can appreciate the importance about to reply quickly.

sounds like your mailbeez are working - but did you set up a cronjob whichs calls your mailhive.php e.g. every day?
I also like to test e.g the birthday module like you did - it is important to create data which can be "caught" by the modules query and setings. try again, maybe you did make a mistake?

enjoy mailbeez
cord

ps: thanks for following on twitter
pps: hope i will some day be able you as my customer :smile:

mailbeez:

Are you able to open the .../mailhive.php url in your browser?
Are you using any kind of SEO / Url Rewriting addon?

cord

Yes the browser does find /mailhive.php, but this is all it says/shows:

"MailBeez - Mode: simulate (platform: zencart)"

No, I am not using any SEO addon.

Thanks.