Mailbeez After Sales Modules

hi lankeeyankee,

good to hear you like mailbeez, hope it will be of great value for your business :smile:

by default zencart is not giving any warnings etc at all, it seems also depending on the server environment. So I activated the error reporting, which in you case also gives (harmless) notice information.

you can disable it by out-commenting a setting like following:

go to admin/mailbeez.php, find in the very top

define('STRICT_ERROR_REPORTING', true);

and change it to

// define('STRICT_ERROR_REPORTING', true);

go to mailbeez.php, find in the very top

define('STRICT_ERROR_REPORTING', true);

and change it to

// define('STRICT_ERROR_REPORTING', true);

now all notice out put shoud be disappear?

cord

Thanks, that did it! For others wanting to do the same thing, you need to comment out the line mentioned in admin/mailbeez.php and /mailhive.php (not /mailbeez.php since there isn't one).

lankeeyankee:

in admin/mailbeez.php and /mailhive.php (not /mailbeez.php since there isn't one).
:oops:
you got me - copy & paste error :wink:

mailbeez:

hi lankeeyankee,

good to hear you like mailbeez, hope it will be of great value for your business :smile:

by default zencart is not giving any warnings etc at all, it seems also depending on the server environment. So I activated the error reporting, which in you case also gives (harmless) notice information.

you can disable it by out-commenting a setting like following:

go to admin/mailbeez.php, find in the very top

define('STRICT_ERROR_REPORTING', true);

> and change it to
> ```php
// define('STRICT_ERROR_REPORTING', true);

go to mailbeez.php, find in the very top

define('STRICT_ERROR_REPORTING', true);

> and change it to
> ```php
// define('STRICT_ERROR_REPORTING', true);

now all notice out put shoud be disappear?

cord

I just tried this and screwed the whole thing up. When I try to go to it in tools now I get this:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I also tried reloading all of the files and that didn't fix it either.

Another thing, my store is not in a folder named "catalog". It is directly in the root. Does that matter? I just deleted ALL of the files and I'll start over. Will that work?

Alright. I got it back on but it will not send me a test e-mail for the birthday or the feedback. Only the version check :(

Mailbeez is great! I have been using this and like it very much. Just one issue with mine, it only sends the copy emails to me as txt. How do I know for certain my customers are getting html emails? I have my cart configured to send email as html.

BigG-n-Tn:

Alright. I got it back on but it will not send me a test e-mail for the birthday or the feedback. Only the version check :(

hi,

sounds strange - looks like your mailbeez installation works (since you can send a testemail for version check)

what does the screen say with the other modules?

cord

j2adams:

Mailbeez is great! I have been using this and like it very much. Just one issue with mine, it only sends the copy emails to me as txt. How do I know for certain my customers are getting html emails? I have my cart configured to send email as html.

hi j2adams,

good to hear! look at mailbeez com support faq regarding txt/html format

cord

I am very interested in using this addon for the review reminder. I have installed / updated mailbeez to 1.7 and the review reminder to 1.5. I currently have it set to Simulation Mode and when I "View Mail" it displays the following...

Notice: Constant GZIP_LEVEL already defined in /home2/proskitc/public_html/includes/init_includes/init_db_config_read.php on line 24

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home2/proskitc/public_html/includes/init_includes/init_db_config_read.php:24) in /home2/proskitc/public_html/includes/functions/sessions.php on line 108

Warning: Cannot modify header information - headers already sent by (output started at /home2/proskitc/public_html/includes/init_includes/init_db_config_read.php:24) in /home2/proskitc/public_html/includes/init_includes/init_ceon_uri_mapping.php on line 638

Notice: Constant OFFICE_IP_TO_HOST_ADDRESS already defined in /home2/proskitc/public_html/includes/languages/english/email_extras.php on line 52

Warning: Cannot modify header information - headers already sent by (output started at /home2/proskitc/public_html/includes/init_includes/init_db_config_read.php:24) in /home2/proskitc/public_html/includes/init_includes/init_templates.php on line 78

Notice: Undefined property: review::$additionalFields in /home2/proskitc/public_html/mailhive/common/classes/mailbeez.php on line 67
Dear $firstname $lastname,

we would very much appreciate to hear if you are happy with your products.

Please review your purchased products:

$htmlProductList

sincerly yours,

<https://www.proskit.com>
<http://www.proskit.com/?1>

Also when I send a Test-Mail I get the same Warnings along with long list of "NOTICE: Undefined index: ....". I have not yet to do anything with the Cronjob. I am really hoping to get this working and would appreciate any help.

Thanks

good to hear you like mailbeez, hope it will be of great value for your business :smile:

by default zencart is not giving any warnings etc at all, it seems also depending on the server environment. So I activated the error reporting, which in you case also gives (harmless) notice information.

you can disable it by out-commenting a setting like following:

go to admin/mailbeez.php, find in the very top

define('STRICT_ERROR_REPORTING', true);

and change it to

// define('STRICT_ERROR_REPORTING', true);

go to mailhive.php, find in the very top

define('STRICT_ERROR_REPORTING', true);

and change it to

// define('STRICT_ERROR_REPORTING', true);

now all notice out put shoud be disappear?

cord

Thank you very much for the quick reply. Everything seems to be working on the simulate mode. One thing I am trying to figure out is how it determines who to send the reminders to. I am using the default settings of "Set days passed - 10" and "set days to skip after - 20", but not sure if I am understanding this correctly. Will it send the reminder to the customer 10 days after the order is placed? and after that will the same customer get another notification if they do / or do not leave a review?

I do not have Cronjob currently set up and was planning to use the "Run MailBee" manually once a day or week but do not want it to keep sending to the same people.

atl2rva:

Will it send the reminder to the customer 10 days after the order is placed?

yes, or in other words: it sends a reminder to customers who ordered between 10days and 20days from "now" (point of time running MailBeez)

atl2rva:

and after that will the same customer get another notification if they do / or do not leave a review?
that requires the additional module "Review Reminder Plus" which you can find on mailbeez com - it typically doubles the number of reviews!

atl2rva:

I do not have Cronjob currently set up and was planning to use the "Run MailBee" manually once a day or week but do not want it to keep sending to the same people.

you can run in manually and as often as you want if you like.

MailBeez tracks all sendings and makes sure, that your customers will only get each email once!

In Simulation mode the tracking is not active therefore it will send all emails every time you run the module. The tracking will get active when you switch to "production mode"

enjoy
cord

Thanks for the great mod Cord.

I'm looking to make one minor change to the Contact Customers without Purchase module. I ONLY want to send out emails to customers who left items in their customer basket. Basically the opposite of the default switch - if customers basket isn't empty, then add them to the recipients list.

The only part of the code I find that deals with that is on line 76-84 of nopurchase.php:

( (MAILBEEZ_NOPURCHASE_CB == 'True') ? 
" left join  " . TABLE_CUSTOMERS_BASKET . " cb
on (cb.customers_id = ci.customers_info_id) " : '' ) . "
where o.customers_id is NULL  " .
( (MAILBEEZ_NOPURCHASE_CB == 'True') ? 
" and cb.customers_id is NULL  " : '' ) . "

Can I just change:

" and cb.customers_id is NULL  " : '' ) . "

to

" and cb.customers_id is NOT NULL  " : '' ) . "

and achieve this?

I see there is an Abandoned cart Feature Request on your website, but could it be achieved this easily with the existing mod?

Well, that was easy enough to test!

For users who want to make the Contact Customers without Purchase mod an Abandoned Carts mod, just do this:

on line 81 of nopurchase.php just change:

" and cb.customers_id is NULL  " : '' ) . "

to

" and cb.customers_id is NOT NULL  " : '' ) . "

You also have to the set the configuration check for empty customer basket to "True" and you're good to go!

So, for those of you who have the COWOA mod installed and want to suppress emails to COWOA customers, you can make these changes. I'm only using the Contact customers without purchase and Review reminder mods, but I'm sure you can get what you need from this to use with the other mods.

For Contact customers without purchase in nopurchase.php change this (starting at line 71)

$query_raw = "select c.customers_firstname, c.customers_lastname, c.customers_id, c.customers_email_address
from " . TABLE_CUSTOMERS. " c, " . TABLE_CUSTOMERS_INFO . " ci
left join " . TABLE_ORDERS . " o
on (o.customers_id = ci.customers_info_id) " . 
( (MAILBEEZ_NOPURCHASE_CB == 'True') ? 
" left join  " . TABLE_CUSTOMERS_BASKET . " cb
on (cb.customers_id = ci.customers_info_id) " : '' ) . "
where o.customers_id is NULL  " .
( (MAILBEEZ_NOPURCHASE_CB == 'True') ? 
" and cb.customers_id is NOT NULL  " : '' ) . "
and ci.customers_info_id = c.customers_id
and ci.customers_info_date_account_created <= '" . $date_passed . "' 
and ci.customers_info_date_account_created > '" . $date_skip . "' ";

to:

$query_raw = "select c.customers_firstname, c.customers_lastname, c.customers_id, c.customers_email_address, c.COWOA_account
from " . TABLE_CUSTOMERS. " c, " . TABLE_CUSTOMERS_INFO . " ci
left join " . TABLE_ORDERS . " o
on (o.customers_id = ci.customers_info_id) " . 
( (MAILBEEZ_NOPURCHASE_CB == 'True') ? 
" left join  " . TABLE_CUSTOMERS_BASKET . " cb
on (cb.customers_id = ci.customers_info_id) " : '' ) . "
where o.customers_id is NULL  " .
( (MAILBEEZ_NOPURCHASE_CB == 'True') ? 
" and cb.customers_id is NOT NULL  " : '' ) . "
and ci.customers_info_id = c.customers_id
and c.COWOA_account = '0'
and ci.customers_info_date_account_created <= '" . $date_passed . "' 
and ci.customers_info_date_account_created > '" . $date_skip . "' ";

For Review Reminder in nopurchase.php change this (starting at line 72)

$query_raw = "select c.customers_firstname, c.customers_lastname, o.orders_id, 
o.customers_id, c.customers_email_address, o.date_purchased, s.date_added as status_date
from " . TABLE_ORDERS . " o, " . TABLE_CUSTOMERS . " c,  " . TABLE_ORDERS_STATUS_HISTORY . " s
where o.customers_id = c.customers_id
and o.orders_id = s.orders_id
and o.orders_status = s.orders_status_id 
and s.orders_status_id = '" . (int)$status . "' 
and s.date_added <= '" . $date_passed . "' 
and s.date_added > '" . $date_skip . "' 
order by o.orders_id ASC";

to

$query_raw = "select c.customers_firstname, c.customers_lastname, c.COWOA_account, o.orders_id, 
o.customers_id, c.customers_email_address, o.date_purchased, s.date_added as status_date
from " . TABLE_ORDERS . " o, " . TABLE_CUSTOMERS . " c,  " . TABLE_ORDERS_STATUS_HISTORY . " s
where o.customers_id = c.customers_id
and c.COWOA_account = '0'
and o.orders_id = s.orders_id
and o.orders_status = s.orders_status_id 
and s.orders_status_id = '" . (int)$status . "' 
and s.date_added <= '" . $date_passed . "' 
and s.date_added > '" . $date_skip . "' 
order by o.orders_id ASC";

I installed Mailbeez 1.7

When I try to run MailBeez "no Purchase" "review remind" ect, The information shows
MailBeez - Mode: production

Processing....
code: nopurchase module: nopurchase
Result:0 items

And I try to click "List recipients" the results are also "0"

By the way,I have 20 clients:5 clients no purchase;15 clients status is "Updated" ect.

I tried to start "review remind" but failed.

why?

hi,

looks like everything works, but you do not having matching customers in your system - so mailbeez cant list any match.

so to contact customer with nopurchase, there must be a customer in your system with an account created in the configured timeframe calculated from "now" which hasnt bought anything.

try to play with the days passed / skip after or create a demo customer in your system.

hope this helps?

cord

mailbeez:

hi,

looks like everything works, but you do not having matching customers in your system - so mailbeez cant list any match.

so to contact customer with nopurchase, there must be a customer in your system with an account created in the configured timeframe calculated from "now" which hasnt bought anything.

try to play with the days passed / skip after or create a demo customer in your system.

hope this helps?

cord

Hi,Thank you,Cord.

Now it works after changing the days passed/skip after.But I really can't understand days passed/skip after compeletely.Would you please explain to me?

Now I set it as days passed:-150 skip after:150.The list creats.