Super Orders v3.0 Support Thread (for ZC v1.3.9)

I followed all of the instructions carefully in the readme file.

including running the SQL file in the Install SQL Patches section.

DivaVocals:

**Have you installed any other admin mods?? (Edit Orders, Ty Package Tracker, USPS Click-N-Ship, etc)

What happens when you go to the default orders.php??? **and these questions??

The only other mods I have installed are the apsona mod, ups XML, and the ceon credit card mod.

Like I said previously, the orders selection under customers is not there since I've installed the super orders mod.

elninomago:

Like I said previously, the orders selection under customers is not there since I've installed the super orders mod.
Okay.. it is MOST LIKELY that the issue you are having is because you have some or all of Super Orders installed incorrectly..

You need to check over ALL of your updates and modifications very carefully.. In fact I would start by reversing the "Optional Edits" which hides the default orders.php.

After you un-hide the default orders.php file, you need to post the results of what happens when you go to the default orders.php page..

Also.. the 500 error may not be related to Super Orders at all.. Have you taken a look at this Zen Cart FAQ: Why am I getting "500 Internal Server Error"?

How would I go about removing the optional edits? Do you mean the optional files from the optional files folder I. The install pack?

Then how do I injure orders.php?

Thanks for all of your assistance

elninomago:

How would I go about removing the optional edits? Do you mean the optional files from the optional files folder I. The install pack?

Then how do I injure orders.php?

Thanks for all of your assistance
Please read the "Optional Files Use & Installation" section of the readme.. You need to UNDO this part of the install to display the default orders.php file..

I've undone the Optional files folder ftp by deleting all the files from that particular part of the install.

Now I can't even get to my admin. HTTP 500 Error.

I upload them again and I can access the admin.

the customers , Super Orders section doesn't work still, but I can replace the words super_orders.php with orders.php and I can see the orders page again.

elninomago:

I've undone the Optional files folder ftp by deleting all the files from that particular part of the install.

Now I can't even get to my admin. HTTP 500 Error.Did you read the readme file for this part of the install as I suggested?? You can't simply delete this file.. This would have indeed disabled your admin as you reported.. When I said UNDO this part of the install, I meant you need to undo the edits that are made to this file.

elninomago:

I upload them again and I can access the admin.

the customers , Super Orders section doesn't work still, but I can replace the words super_orders.php with orders.php and I can see the orders page again.
This is not an error caused by Super Orders at all.. You are getting this error because Super Orders is installed incorrectly. I can't see your store so I couldn't begin to GUESS what the issue is. I suggest two things..

One:
Roll back to a version of your store before you installed Super Orders (you DID back up the store before you installed RIGHT??) and start completely over with your SO3 install..

Two:
Read the FAQ I suggested SEVERAL times..

Also.. the 500 error may not be related to Super Orders at all.. Have you taken a look at this Zen Cart FAQ: Why am I getting "500 Internal Server Error"?Also please don't take this the wrong way, but you may want to consider paying someone to help you with this install.. SO3 is a straightforward install, and if you are getting errors it is because this is installed incorrectly.. Someone looking at your store could get this straightened out in short order..

DivaVocals:

I understand, but you could always create a test account and a test sale and post a screenshot of that..

OR since it's only the totals and details section you are asking about, why not just post a screen shot of just that section of the invoice.
here's an edited screenshotAttachment #9084

highlander:

here's an edited screenshotAttachment #9084This is what you should see, and it mimics the same behavior that is seen in the default orders.php page..

DivaVocals:

highlander:

here's an edited screenshotAttachment #9084
This is what you should see, and it mimics the same behavior that is seen in the default orders.php page..

To clarify this a little:
The behavior of what's displayed in the tax included columns is controlled here:
Admin >Configuration > My Store > Display Prices with Tax in Admin

This is DEFAULT Zen Cart behavior. Since SO3 (and all previous versions) are based on the default orders.php, the SO3 equivalent page,** super_orders.php** retains many of the same characteristics as it's default orders.php cousin.

The columns you see displayed in super_orders.php are the same columns displayed in orders.php

New install of 1.3.9h
I followed the super orders recommendations and installed Edit orders first, Ty tracker, usps click and ship - all worked great:

I'm about to remove super orders but first some questions:

What is the advantage of super orders over edit orders? Can't see any through the admin. Why is it recommended to install both?

are there known issues with the click and ship mod and super orders? have uninstalled click and ship reluctantly as it did work, but super orders had issues with it.

so my plan is to un install super orders and re install click and ship

any insights or suggestions?

Just to clarify my situation:

Yes, I also have an install of the info at a glance mod...but did that separate from the usps auto fill mod.

USPS.com Auto-Fill Integration

If you have USPS.com Auto-Fill v1.4 installed you can now enable USPS.com Auto-Fill fields in the Super Orders system.

   1. Install USPS.com Auto-Fill v1.4
   2. DO NOT USE the super_order.php files that come with USPS.com Auto-Fill v1.4. They are for an older version of Super Orders. Super Orders v3.0 already has the correctly integrated USPS.com Auto-Fill v1.4 code included. 
``` OK, CHECK...

If you are using the "Info At a Glance" flavor of the super_orders.php files that come with USPS.com Auto-Fill v1.4

we have provided updated versions of that super_orders.php file in the a2_USPS_W_INFO_AT_A_GLANCE folder. Super Orders v3.0 already has the correctly integrated USPS.com Auto-Fill v1.4 code included
3. Go to Configuration > Super Orders. Set the "USPS.com Auto-Fill Switch" to "True".

This will enable the USPS.com Auto-Fill v1.4 fields/buttons and make them available in Super Orders. DO NOT activate this flag if you do NOT have USPS.com Auto-Fill v1.4 installed or you WILL get errors in your store!!!

I did not run any additional scripts. Just the super_orders_install_v30.sql
I only installed the basic super_orders files and also made the modifications to the core file requested.

any help understanding these instructions better appreciated.

No one is answering over in the click and ship thread....thanks for monitoring this mod.

I was a little premature...sorry - in mod install mode for too many weeks now....

spent some time testing a few things.

Want to keep Super Orders.

Would like to know if I ran the sql statement (s) appropriately as stated above in my install details.

My understanding of the instructions was that if everything was a clean install from the newest mod into the newest zencart that only the basic super orders sql need be run.

Right? Wrong? I un installed the Auto fill function and my super order errors went away, but

Super orders lets us record virtual refunds and real additional payments with the ability to enter cc info.

Although total due is correct, new info does not show up at default 1.3.9h orders.php where refunds are concerned...did not reflect in totals, just in notes. additional Payment does not show up in default orders.php Can't install the bypass on this yet as the user is scared of the new superorders...but that is on the list to do.

SO Does not save cc info :)
Saves expiration date on card :(

Super Orders print data sheet function only brings up a blank page.

athena:

Super Orders print data sheet function only brings up a blank page.

I get the same thing on this page. There is a error but I just cleared my cache folder out.

Can you visit your /catalog/cache folder (or your /cache folder) and look for a .log file with the word admin in it? If you have multiple .logs, visit the control panel and try to visit the print data sheet again. Then, go to your FTP folder and visit the cache file and copy/paste the contents of the most recent file (should be the same time you tried to open the page) and paste it here.

retched:

I get the same thing on this page. There is a error but I just cleared my cache folder out.

Can you visit your /catalog/cache folder (or your /cache folder) and look for a .log file with the word admin in it? If you have multiple .logs, visit the control panel and try to visit the print data sheet again. Then, go to your FTP folder and visit the cache file and copy/paste the contents of the most recent file (should be the same time you tried to open the page) and paste it here.
Since you didn't post what the error is, I can only guess it's one that has been reported already in this support thread.. (which you would NOT see in the Zen Cart error logs)

A search of this thread for the following terms "super_data_sheet.php" will yield a posted fix for the super_data_sheet.php file.

DivaVocals:

Since you didn't post what the error is, I can only guess it's one that has been reported already in this support thread.. (which you would NOT see in the Zen Cart error logs)

A search of this thread for the following terms "super_data_sheet.php" will yield a posted fix for the super_data_sheet.php file.

Ahh that one. I did that one already.. I thought it was a different file, nevermind here.

DivaVocals. Thanks for your help and your suggestions.

athena:

are there known issues with the click and ship mod and super orders? have uninstalled click and ship reluctantly as it did work, but super orders had issues with it.
We would not have included this code if there were known issues.. It was tested thoroughly before SO3 was released and there were no issues in our testing (there were three of us testing this code).

If the USPS Click-N-Ship module is installed correctly you only have to turn on the USPS Click-N-Ship flag in SO3 to use it with SO3. Common error in installing mods include skipped/missing files and not running the module's included SQL files (or running them incorrectly -- running SQL files using phpMyAdmin vs the Zen Cart SQL installer)

If there are issues with USPS Click-N-Ship it's most likely that a step in installing the USPS Click-N-Ship module was skipped/overlooked (which is why I directed you back to the proper support thread for help). Understandably we can't provide support for other modules in this support thread.