Super Orders v3.0 Support Thread (for ZC v1.3.9)

hi can any one help or point me in the right direction
when i use super order
Batch Form Printing
PDF Packing Slip
Print Packing slips for selected orders
i get £ on my invoices instead of £ sign
also is there any way to drop the tax column ?

using zencart 1.3.9
super order 3.0
only other addons i have are easy populate, and froogle
thanks:smartalec:

Does Super Orders conflict with any other mods?

Thanks!

I hope I'm posting this in the right thread. When I bring up an invoice, in the address bar it says its super_invoice.php.
Under the tax column for every product it says None! regardless of where the customer is from. When I check the taxes being calculated just above the Total on the invoice, they are being calculated and displayed correctly there, and the balance due is correct. What do I check, where do I look, how do I fix this?:frusty:

highlander:

I hope I'm posting this in the right thread. When I bring up an invoice, in the address bar it says its super_invoice.php.
Under the tax column for every product it says None! regardless of where the customer is from. When I check the taxes being calculated just above the Total on the invoice, they are being calculated and displayed correctly there, and the balance due is correct. What do I check, where do I look, how do I fix this?:frusty:You have entered a Tax ID number in the Super Orders configuration settings.. and since SO3 by default has no value here and now displays the text "Tax Exempt" when a Tax ID number is entered in this configuration setting, I am assuming you must be running SO2.. (SO2 questions should be posted in the SO2 support thread)

I 'm fairly certain superorders 3.03 is installed. Where would I find the setting you are referring to? Is it a manual edit to a file, or off one of the menu's?

highlander:

I 'm fairly certain superorders 3.03 is installed. Where would I find the setting you are referring to? Is it a manual edit to a file, or off one of the menu's?Tax ID number is in the Super Orders admin configuration settings..

and if the tax column display's "None!" that is SO2 behavior.. In SO3 there is no default value in the tax ID value. (unlike SO2)

AND if your admin configuration shows this setting labeled any other way than "Tax Exemption ID Number", you are NOT running SO3 or you did not run the SO3 upgrade script (if you were upgrading)..

thanks. I'll check it out.

I ran through the upgrade procedure in the instruction....ran the sql script at the end and get the following error:
1062 Duplicate entry 'TAX_ID_NUMBER' for key 2
in:
[UPDATE zen_configuration SET configuration_title = 'Tax Exemption ID Number', configuration_key = 'TAX_ID_NUMBER', configuration_value = '', configuration_description = 'If your business or organization is tax exempt, then you may have been issued a tax exmption ID number. Enter the number here and the tax columns will not appear on the invoice and the tax exemption ID number will also be displayed at the top of the invoice.' WHERE configuration_key = @t4;]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

How can I correct this?

I looked up a few invoices out of curiosity. The tax rates are now displaying in the tax column, but I also see an additional price and an additional total column. Is this supposed to happen? Both price rows show the same amount as do both total rows for each item. Is this an error?

highlander:

I ran through the upgrade procedure in the instruction....ran the sql script at the end and get the following error:
1062 Duplicate entry 'TAX_ID_NUMBER' for key 2
in:
[UPDATE zen_configuration SET configuration_title = 'Tax Exemption ID Number', configuration_key = 'TAX_ID_NUMBER', configuration_value = '', configuration_description = 'If your business or organization is tax exempt, then you may have been issued a tax exmption ID number. Enter the number here and the tax columns will not appear on the invoice and the tax exemption ID number will also be displayed at the top of the invoice.' WHERE configuration_key = @t4;]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

How can I correct this?Run the uninstall and reinstall..

highlander:

I looked up a few invoices out of curiosity. The tax rates are now displaying in the tax column, but I also see an additional price and an additional total column. Is this supposed to happen? Both price rows show the same amount as do both total rows for each item. Is this an error?
Not sure what you are seeing.. a screenprint would help..

I sent you a message.

ok...I've uninstalled exit orders and super orders, and then reinstalled them. All of my problems seem to have gone away. I do still have that one questions regarding what I see on invoices. I can email you an invoice to look at if that's ok?. I'd prefer not to post confidential customer info in the forum.

highlander:

ok...I've uninstalled exit orders and super orders, and then reinstalled them. All of my problems seem to have gone away. I do still have that one questions regarding what I see on invoices. I can email you an invoice to look at if that's ok?. I'd prefer not to post confidential customer info in the forum.I understand, but you could always create a test account and a test sale and post a screenshot of that..

OR since it's only the totals and details section you are asking about, why not just post a screen shot of just that section of the invoice.

Am I missing something or did I good up a bit. I tried to send a message to a customer using the Update field... and there was a problem. If I use any sort of single quote marks in the field, I get a MySQL error as I'm trying to update.

Was this fixed or...?

retched:

Am I missing something or did I good up a bit. I tried to send a message to a customer using the Update field... and there was a problem. If I use any sort of single quote marks in the field, I get a MySQL error as I'm trying to update.

Was this fixed or...?Not fixed, and I'm sorry for that.. I have the next update mostly ready.. What I haven't had is a free moment to pull it all together.. So for now the workaround is to NOT use double or single quotes in messages..

DivaVocals:

Not fixed, and I'm sorry for that.. I have the next update mostly ready.. What I haven't had is a free moment to pull it all together.. So for now the workaround is to NOT use double or single quotes in messages..

Ahh. I was going to ask if it's a small fix that a code change can do but if you're almost done with it I'll do the workaround I gues.

retched:

Ahh. I was going to ask if it's a small fix that a code change can do but if you're almost done with it I'll do the workaround I gues.and quite honestly there are a few updates in the upcoming version that I wouldn't know where to find this "one" thing..:smile: Best to wait for the full update and just not use single or double quotes for now.. It's a minor thing really with an easy workaround..

Hoping someone can help.

I've installed super orders 3.0. Everything looks good from the admin side as far as menus go, but nothing will fire in the customers, Super Orders menu. I just get a error page.

Also, in the installation instructions, it was stated to rename the "YOUR_TEMPLATE" folders. There were no folders of this kind in the installation pack. Just Admin and Includes folders.

Please help.

elninomago:

Hoping someone can help.

I've installed super orders 3.0. Everything looks good from the admin side as far as menus go, but nothing will fire in the customers, Super Orders menu. I just get a error page.

Also, in the installation instructions, it was stated to rename the "YOUR_TEMPLATE" folders. There were no folders of this kind in the installation pack. Just Admin and Includes folders.

Please help.

If you're getting an error page, there must be an error log file that's been generated.

Go to your cache folder (store_root/cache) and take a look at the log files. This will tell you what is causing the error or at least where to begin looking.

Once you find the error, look through this thread to see if anyone else has had the same error and how it was resolved. Alternatively, to keep from having to read post by post, you can do a thread search using some of the keywords from the error log.

If, after doing all that, you're still stuck, come back and post the error so we can help you trouble shoot it.

Lastly, the instruction to rename your admin and YOUR_TEMPLATE folders is a generic instruction for all mods. If the mod package doesn't have any custom template files in it, then you don't need to worry about it.

However, be aware that not all mod developers are as thorough as our wonderful Diva - meaning that some developers will include the instruction but skip putting the template folders in the install package - instead trusting you to know which files should be backed up into a custom folder.

Therefore, it is crucial that you learn about and use the override system so that you can discern for yourself when a mod file should be installed into a custom template folder - just in case the mod developer doesn't do it for you.

Example - In the SO3 install pack, there is a file located at includes/languages/english/modules/payment/purchaseorder.php

This file's location is one that is inside the override system, however, it does not need to be over-ridden (aka installed in a custom template folder) because the file "purchaseorder.php" is not a file that is native to zen cart - it is a new file added by the mod. Therefore, no "YOUR_CUSTOM_TEMPLATE" folder exists for this file in the SO3 install pack.

But, if the file in our example had been moneyorder.php, located at: includes/languages/english/modules/payment/moneyorder.php, then you would need to install this into a custom template folder (whether or not one existed in the install package) because the file "moneyorder.php" already exists in zen cart.

Does that make sense?

As you go through the process of customizing your cart and installing mods, you'll find that sometimes mods customize files that you've already customized either on your own or with another mod. In this case, you will need to do something called file merging.

It is very important to keep track of what files you've changed (or have been changed for you when you install mods) so that you don't overwrite one change with another.

This is a lot of information to absorb, so don't try and do it all at once. Learn it as you go. Here are some helpful tutorials and threads for you to read to learn more about this subject:

Thread, tutorial tutorial tutorial tutorial

For now, just worry about identifying and fixing the error by checking out the error log files and searching the thread for the same issue.

Hope this helps :)