Super Orders v3.0 Support Thread (for ZC v1.3.9)

Thanks for your assistance.

The problem is with this file:

catalog\includes\templates\template_default\common\tpl_tabular_display.php on line 36

line 36 is:

Still not sure what the prob is.

Thanks.

elninomago:

Thanks for your assistance.

The problem is with this file:

catalog\includes\templates\template_default\common\tpl_tabular_display.php on line 36

line 36 is:

<?php echo '<' . $cell_type . $c_params . '>'; ?><?php echo $list_box_contents[$row][$col]['text'] ?><?php echo '</' . $cell_type . '>' . "\n"; ?>

Still not sure what the prob is.

Thanks.

What is the actual text from the error log in the cache folder?

[07-Apr-2011 06:38:18] PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\websites\xxxxxxx.com\catalog\includes\templates\template_default\common\tpl_tabular_display.php on line 36

elninomago:

[07-Apr-2011 06:38:18] PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\websites\xxxxxxx.com\catalog\includes\templates\template_default\common\tpl_tabular_display.php on line 36

Hmmm...ok...I'm not an expert at reading error log files, but based on the info you provided (both the error log and the line info from the file it points to), I'm going to guess that this file isn't loading:

admin/includes/boxes/extra_boxes/super_orders_customers_dhtml.php

I think we're going to need Diva's help on this one. But while we're waiting for her to chime in, here are a couple things I would try if your situation was my own:

1. Re-upload that file and see what happens. Maybe the original got corrupted during the upload on the install.

2. If that doesn't work, check to make sure all files were uploaded to their proper places, and then

3. Re-Read the ReadMe to make sure you followed all instructions exactly. If you did not, then uninstall (per the uninstall instructions) and reinstall.

elninomago:

Also, in the installation instructions, it was stated to rename the "YOUR_TEMPLATE" folders. There were no folders of this kind in the installation pack. Just Admin and Includes folders.

Please help.These are GENERAL instructions as the usual cause for failed module installs is that shopowners forget to rename certain store folders in the module files to match their store.

elninomago:

Hoping someone can help.

I've installed super orders 3.0. Everything looks good from the admin side as far as menus go, but nothing will fire in the customers, Super Orders menu. I just get a error page.

elninomago:

[07-Apr-2011 06:38:18] PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\websites\xxxxxxx.com\catalog\includes\templates\template_default\common\tpl_tabular_display.php on line 36

Let me start with I don't think you've provided enough or the right information to get a sense of what is going on with your install..

Referring to the text highlighted in red above: Is this the error message you said you see when accessing Super Orders or is this from a Zen Cart error log file?????

If this is coming from a Zen Cart error log file this is unrelated to Super Orders.

If you are getting some kind of error message when you go to Customers > Super Orders, you need to post that error message.. It's not enough to simply say "I get an error".

ScriptJunkie:

Hmmm...ok...I'm not an expert at reading error log files, but based on the info you provided (both the error log and the line info from the file it points to), **I'm going to guess that this file isn't loading:

admin/includes/boxes/extra_boxes/super_orders_customers_dhtml.php**
I think we're going to need Diva's help on this one. But while we're waiting for her to chime in, here are a couple things I would try if your situation was my own:

1. Re-upload that file and see what happens. Maybe the original got corrupted during the upload on the install.

2. If that doesn't work, check to make sure all files were uploaded to their proper places, and then

3. Re-Read the ReadMe to make sure you followed all instructions exactly. If you did not, then uninstall (per the uninstall instructions) and reinstall.

and this is also my guess that this is an incomplete SO3 install..

Hi All!

I'm receiving this error in my admin debug log:

[07-Apr-2011 13:39:38] PHP Warning: stripslashes() expects parameter 1 to be string, array given in /home/server/public_html/admin/super_orders.php on line 131

Also, I am not getting the shipping detail line to show anywhere. But order total shows the shipping costs added in.

Any ideas? Oh, I do have TY Tracker installed and turned on/linked.

Okay,

I understand what you were saying before about the template override system. I get it.

I checked all of the files that were part of the installation pack.

Here's what I found:

1. In the Install directory, no files are actually named the same as my zen cart files. ie. no files would have been overwritten.
2. In the require Core Edit files, the following files were overwritten:

Admin/Includes/general.js
Admin/Includes/Modules/orders_download
Includes/Classes/order.php

Just thought I'd give you more info.

elninomago:

Okay,

I understand what you were saying before about the template override system. I get it.

I checked all of the files that were part of the installation pack.

Here's what I found:

1. In the Install directory, no files are actually named the same as my zen cart files. ie. no files would have been overwritten.
2. In the require Core Edit files, the following files were overwritten:

Admin/Includes/general.js
Admin/Includes/Modules/orders_download
Includes/Classes/order.php

Just thought I'd give you more info.

Right, but because these files are outside of the override system, they won't require a custom template. However, this is why it's very important to keep a copy of the original core file as a back up - in case you need to uninstall this mod. Keeping a zipped copy of the zen cart version you're using should be sufficient for that purpose.

In the meantime, your real problem seems to be an incomplete installation - meaning that one or more files were not uploaded, were corrupted on upload, were uploaded to the wrong folder, or some other mistake in the installation process was made.

I would go back and re-read the ReadMe file to make sure you've understood everything correctly. Be sure and read ALL the tabs in the ReadMe, but especially these: Installation & Settings, Configure & Features, and Add-Ons Integration.

This is particularly important if you have any of these add ons:

• Edit Orders
• USPS Autofill Click-N-Ship
• FedEx Automated Shipping Labels
• Ty Package Tracker
  I believe your best bet is to uninstall by deleting all the files you uploaded and then running the uninstall sql file included in the package, and then reinstall - but only after you completely read the Read Me file.

Also, note that there are different directions depending on whether this is a new install or an upgrade from a previous version.

Lastly, if uninstall/reinstall does not work, then in your next post, please include what version of SO3 you're using, what version of Zen Cart you're running, what version of PHP is installed on your server, what you've tried so far to make it work and the results of those tries.

Thanks, I will try that.

Hi...thanks for monitoring this mod...just upgraded to 1.3.9h and this is our first install of super orders.

I'm getting this error on my super orders detail page beneath the product listing.

I've carefully redone all my edits for all mods and checked my file uploading and everything looks good. Mods include the newest Edit Orders, Ty tracker (what a bugger that code is to integrate :( twice) click and ship, and info at a glance:

1054 Unknown column 'total_weight' in 'field list'
in:
[select total_weight from orders where orders_id = '10727']
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

chadderuski:

Hi All!

I'm receiving this error in my admin debug log:

[07-Apr-2011 13:39:38] PHP Warning: stripslashes() expects parameter 1 to be string, array given in /home/server/public_html/admin/super_orders.php on line 131.Would help if you told us EXACTLY what you were trying to do when you got the error..

chadderuski:

Also, I am not getting the shipping detail line to show anywhere. But order total shows the shipping costs added in.

Any ideas? Oh, I do have TY Tracker installed and turned on/linked.You'll need to explain what this is..

This is an error from the USPS Click N Ship module.. You will need to post on their support forum to get assistance with this..

athena:

Hi...thanks for monitoring this mod...just upgraded to 1.3.9h and this is our first install of super orders.

I'm getting this error on my super orders detail page beneath the product listing.

I've carefully redone all my edits for all mods and checked my file uploading and everything looks good. Mods include the newest Edit Orders, Ty tracker (what a bugger that code is to integrate :( twice) click and ship, and info at a glance:

1054 Unknown column 'total_weight' in 'field list'
in:
[select total_weight from orders where orders_id = '10727']
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

Okay,

REmoved, reinstalled, still not working.

What I found while looking over the files section in the readme file is that I'm missing this file from the install pack:

super_orders_30/1_Install_Files/YOUR_ADMIN_FOLDER/super_customers.php

no super_customers.php file.

Is this still a requirement for v3?

Thanks

elninomago:

Okay,

REmoved, reinstalled, still not working.

What I found while looking over the files section in the readme file is that I'm missing this file from the install pack:

super_orders_30/1_Install_Files/YOUR_ADMIN_FOLDER/super_customers.php

no super_customers.php file.

Is this still a requirement for v3?

Thanks
super_customers.php Not needed..

I need you to provide a LOT more detail on what you mean when you say "still not working".

What happens?? in DETAIL please... and by detail do not simply say "I get an error message".. Tell us WHAT the message says!!! Please..

Seems like we need a reminder about this..:smile:

From page 1 of this support thread: http://www.zen-cart.com/forum/showpost.php?p=973619&postcount=3

DivaVocals:

Lastly I want to ask a SMALL favor.. :smile:

When posting bugs/issues about Super Orders v3.0, it's a WHOLE LOT more helpful to resolve them if you post details. Just saying "it's broken" or "doesn't work" does not provide nearly enough information to help YOU resolve YOUR issue.:smile:

Please provide as MUCH information as possible including the version of Zen Cart you are running, the version of Super Orders you are running, any other add-ons you may have also installed.. Also hosting/server information (PHP versions, mySQL versions, hosting provider etc) is helpful too.

AND if you're REALLY detail oriented, tell us the install sequence/method you used to install Super Orders.:smile:

Because folks like nohart did just this we were able to FINALLY figure out WHY direct credit card and PayPal refunds worked from the default orders.php, but NOT from super_orders.php. As a result this is FIXED in v3.0..:clap:

Anyway.. carry on.. Enjoy the new version..

When I'm in my Admin, I go to Customers, then Super Orders and I get:

HTTP 500 Internal Server Error.
the Website cannot display the page.

Most likely causes:
•The website is under maintenance.
•The website has a programming error.

Thanks.

elninomago:

When I'm in my Admin, I go to Customers, then Super Orders and I get:

HTTP 500 Internal Server Error.
the Website cannot display the page.

Most likely causes:
•The website is under maintenance.
•The website has a programming error.

Thanks.Have you installed any other admin mods?? (Edit Orders, Ty Package Tracker, USPS Click-N-Ship, etc)

What happens when you go to the default orders.php???

HOW did you install the Super Orders SQL??

I should add that the Configuration, Super Orders tabs work just fine. Maybe I don't have something configured proplerly within that section?

I'm running Zen Cart V1.3.9b

Thanks

elninomago:

I should add that the Configuration, Super Orders tabs work just fine. Maybe I don't have something configured proplerly within that section?

I'm running Zen Cart V1.3.9b

Thanks
sigh

I still need answers to the questions I previously posted..

DivaVocals:

Have you installed any other admin mods?? (Edit Orders, Ty Package Tracker, USPS Click-N-Ship, etc)

What happens when you go to the default orders.php???

HOW did you install the Super Orders SQL??

Lastly 500 error may not be related to Super Orders at all.. Have you taken a look at this FAQ:
Why am I getting "500 Internal Server Error"?

There is no longer an Orders section under the Customer tab.

I just thought this got omitted when installing Super Orders. (Why a need for both?)

Thanks.