Super Orders v3.0 Support Thread (for ZC v1.3.9)

DivaVocals:

That it shows up in Admin/Configuration tells me that the install SQL ran correctly.. That it does not appear under Admin/Customers says that you do not have one or more files in the right place. The most common cause is not properly naming the admin folders in the install package to match own admin folder name.. Bottomline is this is a problem with your install and you need to double check EVERYTHING again very carefully..

Ok, I figured out my amateur mistake and thought I'd post for other newbies.

Steps 4 and 5
4. FTP the contents of [temp directory]/1_Install_Files into the ROOT of your Zen Cart installation (i.e. your "/catalog"folder). The files are already arranged following the Zen Cart folder structure.

5. FTP the contents of [temp directory]/2_Required_Core_Edits into the root of your Zen Cart. installation (i.e. your "/catalog" folder). The files are already arranged following the Zen Cart folder structure.

I uploaded the folders instead of the "contents of the folders" oops.

Thanks for the response.

nix8:

Ok, I figured out my amateur mistake and thought I'd post for other newbies.

Steps 4 and 5
4. FTP the contents of [temp directory]/1_Install_Files into the ROOT of your Zen Cart installation (i.e. your "/catalog"folder). The files are already arranged following the Zen Cart folder structure.

5. FTP the contents of [temp directory]/2_Required_Core_Edits into the root of your Zen Cart. installation (i.e. your "/catalog" folder). The files are already arranged following the Zen Cart folder structure.

I uploaded the folders instead of the "contents of the folders" oops.

Thanks for the response.Glad you got it all sorted out..:smile:

luvstoxstitch:

I just installed the super orders add-on. I went to the customers/orders/detail buttons to edit an order like it says in the readme file

*"You'll find two links placed around the Super Orders page, each handling a specific set of data. Those groupings are:

* Edit Admin Comments
* Split Order"*

but the customers address, billing address, and shipping address come up but the rest of the page is blank and there are no links like it says there should be. I've rechecked the file uploads to make sure I didn't miss one and they where all uploaded. I saw someone else above was having a somewhat similar problem but mine is blank all the time. I've attached a screenshot of what shows up when trying to edit an order. Any ideas how to get the orders to show up?

I used the uninstall.sql and then reinstalled it and now it works :clap:

I just uploaded the files for Super Orders add-on, and overrode the three Core files, and now my Admin section doesn't even load (php error?)! I tried copying back the original core files, but that didn't help... Do you know of any Add-ons that conflict with this one? Or have you seen this problem before and know the common error?

Oh, the cache says:
[05-Aug-2011 15:28:22] PHP Parse error: parse error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /home/.../admin/includes/functions/extra_functions/lcsd_merged_packing_slips.php on line 35

Looks like other people have had this problem before... looking up the solution now, but if you know it that would be helpful too.

Erniee00:

Oh, the cache says:
[05-Aug-2011 15:28:22] PHP Parse error: parse error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /home/.../admin/includes/functions/extra_functions/lcsd_merged_packing_slips.php on line 35

Looks like other people have had this problem before... looking up the solution now, but if you know it that would be helpful too.Your site is hosted on a server that is not running PHP5 or an version of PHP5 prior to v5.2.. (and no I didn't know the answer off the top of my head.. I simply used the thread search tools 'cause I happened to have a little free time on my hands to look this up for you..)

Yeah, saw that too, thanks. I was hoping there'd be a coding fix, but I'll see if we can upgrade the PHP version.

Erniee00:

Yeah, saw that too, thanks. I was hoping there'd be a coding fix, but I'll see if we can upgrade the PHP version.
No coding fix.. The PDF packing slip code requires PHP5. You shouldn't be running PHP4 anyway.. better to upgrade..

zencart 139h
super orders 30
edit order 303
ty package 311

1. I go to an order detail page (super_orders.php action=edit)

2. click the red Refund button

3. Enter 5.00 in value box and check "Update order status with pre-set status & comments?"

4. Click to confirm, etc

5. However, when the order details page refreshes, there is nothing noted in the order total area for the refund to show the deduction of $5.00 from the order

Where did the $5.00 adjustment go, and why doesn't it display as an adjustment in the order total?

Thanks :smile:

You are using Super Order refunds incorrectly.. These are not order total adjustments, they are refunds of payments made against the order.. In order for a refund to show there has to be a payment record..

If you want to give the customer an order total credit/adjustment, you'll need to use a different method..

DogTags:

zencart 139h
super orders 30
edit order 303
ty package 311

1. I go to an order detail page (super_orders.php action=edit)

2. click the red Refund button

3. Enter 5.00 in value box and check "Update order status with pre-set status & comments?"

4. Click to confirm, etc

5. However, when the order details page refreshes, there is nothing noted in the order total area for the refund to show the deduction of $5.00 from the order

Where did the $5.00 adjustment go, and why doesn't it display as an adjustment in the order total?

Thanks :smile:

DivaVocals:

You are using Super Order refunds incorrectly.. These are not order total adjustments, they are refunds of payments made against the order.. In order for a refund to show there has to be a payment record..

If you want to give the customer an order total credit/adjustment, you'll need to use a different method..

Thanks, will mess with this some more, thanks again :smile:

jkspin:

Hi, All!
Looked around the threads & didn't see the problem I was having installing Super Orders v3.0 (new store - local test server), so I thought I'd post here in case anyone else had a problem with MyISAM.
My mysql would not accept the install sql patch - the error was:

ERROR 1064 (42000): You have an error in your SQL syntax; check the manual that
corresponds to your MySQL server version for the right syntax to use near 'TYPE=MyISAM'

I found the answer at http://bugs.mysql.com/bug.php?id=17501 - see the bottom of the thread.

TYPE= was depreciated - apparently "ENGINE" is now used, so I replaced all TYPE=MyISAM ; references with
ENGINE=MyISAM DEFAULT CHARSET=utf8; and the patch worked fine. Now to see if it will work on the live site...

Also installed Edit Orders and Ty Tracker.
Zencart v 1.3.9g
**PHP version 5.3.5
**Apache/2.2.17 (Win32)
mysqlnd 5.0.7-dev - 091210 - $Revision: 304625 $

This seemed to work for me, too, but i still got a couple of errors, it seems. Since i've just installed it, we'll see what those errors affect.

Hello,
could you tell me if I've marked the order completed with /super_orders.php?action=mark_completed&oID=123

to add predefined comments? Thank you for help ... :oops:

DivaVocals:

Awesome!
Hello, Im new here and i need help please!!!!
I install super orders 3.0 recently and I would like to know how can i configurate the super order page for display payments and balance due on the account history page (of the client).

Thanks in advance

Have a question and hopefully someone can help! we recieve quite a few orders a day and have written an import script to add the tracking #'s into the order_status_history table, once thats done we do a status update on all orders. only problem is the customers do recieve an "update status email" but there is no way to get the tracking number to them unless you do them one at a time? any suggestions would help.

Thanks
Mike Z

Hi,

Just wondered if it was possible to create some canned (pre-filled) comments for use with the batch status update?

I have just migrated our site from OSC to Zen and had customised the Batch Update OSC contribution to be able to update all orders with the same dispatch message.

It would be useful to have a set of update comments that include a tracking field for courier orders.

Regards,

Chris

Let me answer all these questions at once..You have all asked "Can this be done?" The simple answer is this: it's software, sure it can be done..

BUT...

If the question is, "Will these features be added to a future version of Super Orders?", the answer is if a community member updates Super Orders to add these features, then yes..

I am still troubleshooting one last issue in the next planned release I was going to submit, and I can tell you that it includes NONE of the functionality being inquired about. Just fixes to further align super_orders.php with it's default cousin orders.php. Also a fix (FINALLY!) for auto creating Super Orders payment records when the order is paid via PayPal..

If the question is "Does anyone know how to make the changes need to achieve my desired functionality?", the answer is this I personally don't know how to add any of these desired changes, but hopefully a community member may come along and share their solution to one or more of these questions.. The other option is to consider hiring a developer to created the desired functionality.

HTH..

elcaballote26:

Hello, Im new here and i need help please!!!!
I install super orders 3.0 recently and I would like to know how can i configurate the super order page for display payments and balance due on the account history page (of the client).

Thanks in advance

zskiman:

Have a question and hopefully someone can help! we recieve quite a few orders a day and have written an import script to add the tracking #'s into the order_status_history table, once thats done we do a status update on all orders. only problem is the customers do recieve an "update status email" but there is no way to get the tracking number to them unless you do them one at a time? any suggestions would help.

Thanks
Mike Z

rickcj:

Hi,

Just wondered if it was possible to create some canned (pre-filled) comments for use with the batch status update?

I have just migrated our site from OSC to Zen and had customised the Batch Update OSC contribution to be able to update all orders with the same dispatch message.

It would be useful to have a set of update comments that include a tracking field for courier orders.

Regards,

Chris

I have an urgent issue i really need help with. I just installed super order 3 so I could process a huge influx of orders (over 480 in processing state). I seem to have everything installed correctly. I can click on super orders under customer and the orders show. when i go to batch form print and try and pull up all orders in processing state i click search and i'm instantly sent to the admin login page. Please help.. Thanks you!

matchlock:

I have an urgent issue i really need help with. I just installed super order 3 so I could process a huge influx of orders (over 480 in processing state). I seem to have everything installed correctly. I can click on super orders under customer and the orders show. when i go to batch form print and try and pull up all orders in processing state i click search and i'm instantly sent to the admin login page. Please help.. Thanks you!You need to double check your install.. If installed correctly this should not happen.. Check your cach error logs and see if you have any error messages there..

DivaVocals:

You need to double check your install.. If installed correctly this should not happen.. Check your cach error logs and see if you have any error messages there..

thanks for the quick reply.. where is the cach error logs?