[Fixed - See post 26] USPS International shipping problem...

pancom:

for 0.4lb single product I'm getting only rates for Global, Express and Priority. but no 'first-class' rates at all.

I removed and re-added the module, but same effect. Please help....:frusty:

thanks!!!

What settings do you have on the Configuration ... Shipping/Packaging ...

What is your Ship From and Ship To on this order?

Hey there!

I'm still unable to get any international quotes from my cart, despite removing/installing/configuring the module a few times. I did also edit the shipping ounces to 2.

I'm running version 1.3.8a

I keep getting the same error: We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.

Here are my settings for the USPS module:

Enable USPS Shipping: True
Which server to use: production
Handling Fee: 2
Handling Per Order or Per Box: Box
Tax Class: --none--
Tax Basis: Shipping
Shipping Zone: --none--
Sort Order: 0
All Packages are Machinable: False
USPS Options: Display weight, Display transit time
Domestic Shipping Methods: PRIORITY, FIRST CLASS, PARCEL
International Shipping Methods: Global Express, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Box, Priority Mail Int Flat Rate Small Box, Priority Mail Int Flat Rate Med Box, Priority Mail Int Flat Rate Lrg Box, First Class Mail Int Lrg Env, First Class Mail Int Package, First Class Mail Int Letters, First Class Mail Int Flats, First Class Mail Int Parcels
Debug Mode: Off

Here are my settings for the shipping configuration bit:

Country of Origin: United States
Postal Code: 77019
Enter the Maximum Package Weight you will ship: 50
Package Tare Small to Medium: 0:0
Larger packages: 0:0
Display Number of Boxes and Weight Status: 0
Order Free Shipping 0 Weight Status: 0
Shipping Estimator Display Settings for Shopping Cart: 1
Display Order Comments on Admin Invoice: 1
Display Order Comments on Admin Packing Slip: 1

I'm trying to send it to an address in the UK with the postcode being W120HN

If anyone can give me any pointers I'd be so grateful as I can't figure out what's up!

Cheers,

Amelia

Make sure that you are using the USPS January 2, 2011 C from post #26 ...
http://www.zen-cart.com/forum/showthread.php?p=978059#post978059

What value are you using for 2 ounces?

Thanks for being on this so quickly, Linda...works great as is but want to be in the loop for any updates. Using 1.3.8a

Ajeh:

Make sure that you are using the USPS January 2, 2011 C from post #26 ...
http://www.zen-cart.com/forum/showthread.php?p=978059#post978059

What value are you using for 2 ounces?

I am 100% sure I'm using the right PHP file and I changed the 3 for a 2 in line 193 of the file. I think that it should be working but I'm honestly stumped!

It really does not look like the right file from the USPS settings you are displaying ...

Are you sure you did the REMOVE, INSTALL and reconfigure after you loaded the file to the server?

Could you go to the Tools ... Developers Tool Kit ... and in the bottom input box enter:
USPS GXG Envelopes

select Catalog and click Search ...

Does anything come up?

Is it essential to remove and re-install ?

It seems to work if I just upload the new file.

I need to update this for maybe 20 sites, so if not necessary to remove and re-install, that would save me some good time.

Also another question? Are the asterisks at the end of the shipping service part of the new naming by the USPS (like First-Class Mail International Package** ) ?
I tried removing the asterisks, but then that service wouldn't show up.

If you do not do the REMOVE, INSTALL and reconfigure then it will NOT work correctly ...

You will see the differences most noticeably in International shipping ...

I just did a test order with international shipping and it worked.

The only 3 international services used are:
1st-class package
priority
express

But I guess I will just remove and re-install tonight when I have time to do all the sites, just in case.

Ajeh:

It really does not look like the right file from the USPS settings you are displaying ...

Are you sure you did the REMOVE, INSTALL and reconfigure after you loaded the file to the server?

Could you go to the Tools ... Developers Tool Kit ... and in the bottom input box enter:
USPS GXG Envelopes

select Catalog and click Search ...

Does anything come up?

I am going to do it again to check that I have the right file.

I did the search thingi and this came up:

Line #117 : 'Global Express Envelopes' => 'USPS GXG Envelopes',

That particular choice should read:

        'USPS GXG Envelopes' => 'USPS GXG Envelopes**', // ID="12" 'USPS GXG Envelopes'

I am pretty sure you have an old usps.php file on the server ... :eek:

Just noticed the domestic flat rate options are missing.
Were these not included in the file uploaded?

Ajeh:

That particular choice should read:

    'USPS GXG Envelopes' => 'USPS GXG Envelopes**', // ID="12" 'USPS GXG Envelopes'

> 
> I am pretty sure you have an old usps.php file on the server ... :eek:

EEeee... I fixed it! You were right, I did have the old version on my server. I changed FTP programs and I think that made a difference as I don't think it was uploading properly.

PHEW! Now customers can stop emailing me frantically asking for shipping quotes.

Thanks SO SO SO much Ajeh! You are amazing and a star!

Thanks for the update that you had the incorrect USPS shipping module installed and once you loaded the correct one, everything is now working correctly ... :smile:

tj1:

Just noticed the domestic flat rate options are missing.
Were these not included in the file uploaded?

These are the possible Domestic options but they will vary with weight:

United States Postal Service (1 x 0.40lbs) (Express Mail (1 - 2 days)) $13.25
United States Postal Service (1 x 0.40lbs) (First-Class Mail (2 - 5 days)) $2.24
United States Postal Service (1 x 0.40lbs) (Priority Mail (2 - 3 days)) $5.10
United States Postal Service (1 x 0.40lbs) (Parcel Post (4 - 7 days)) $4.90
United States Postal Service (1 x 0.40lbs) (Media Mail) $2.38
United States Postal Service (1 x 0.40lbs) (Library) $2.26

didn't know about this until an International customer called.

I still wonder why we can't sort the shipping by price... for the customers.

Example:
Standard
Priority
Express

a toggle for desc or asc would be a great addition.

Thanks for the udpate!

same here, I didn't know about the problem until a customer form Japan mentioned it. Fixed the problem and it's running good again!! :smile:

Is there plan to add domestic priority flat rate boxes and envelopes?

I saw them listed for international service, but no domestic.

tj1:

Is there plan to add domestic priority flat rate boxes and envelopes?

I saw them listed for international service, but no domestic.

This would be an awesome option, especially if there was a way to flag a product to show that it would fit in a Small Flat Rate Box.

Have same shipping problem. Will this fix work on 1.3.9e ?

I am have shipping international problems with both 1.3.9e & 1.3.9g

Thanks for any help.

:o)