Image Handler 4 (for v1.5.x) Support Thread

Ok so I've been searching and searching and I still can't figure this out. It's not a super big deal but it's a pain..

When logged into my admin and in the Image Handler section, I can upload images fine but the thumbnails don't show (instead a broken image icon is displayed).

Everything that I can tell works fine on my site otherwise. Images that I upload through IH also get uploaded correctly to my site and display fine on my real site, just not in the admin area. The only other issue I've heard about this in this thread is someone who was having them uploaded to the wrong directory (not even showing on his main site) because of a possible config.php setting but I don't even think I've touched that file, and plus my images are loading fine on my main pages. Installation went through perfect the first time as well and everything seems to function perfect on my store except for this.... :frusty:

Apologies in advance if this has been previously addressed. [I am a new Zenner]

I've spent at least 6 hours researching this problem -- images not showing in Admin Manager mode.

I installed Image Handler 4 a few days ago and i'm amazed... a brilliant add-on!

All images display correctly on the web site. However, when I look in Admin Manager mode (viewing/adding/changing the images for a product), all images are represented by an " image X", like the image cannot be found.

I followed instructions and after installation I replaced the "additional_images.php" from Image Handler4 with the one that comes with Zen Lightbox.

Thanks in advance for any help!

Installed...
Zen Cart 1.5 .0
Image Handler4 for v1.5.x
Zen Lightbox-v1.6.4_1.20120428
SNAF_v1_2
Logo Sidebox

I got around this by setting up my shop from scratch. Drastic, but at least everything is working now.

My website is here: http://bestsewingdeals.com

I "successfully" installed IH4 but when I follow step 10 Navigate to Admin > Configuration > Images, set "IH resize images" to "yes". all the images disappear. If it is set to no, the images show as they normally would. When set to yes, if I right click and try to open the image in a new tab it brings up a server error (in Spanish, :laugh:) and this is the link in the address bar:
http://bestsewingdeals.com/zen-cart/bmz_cache/5/5c54ed906eec2a82baee173b783528a5.image.150x150.jpg

I am having the same issue in the admin section with the images not showing and right click, open image in a new tab causing the server error (also in Spanish).

bmz_cache and images folders are both set to 777. I have not made any changes to the configuration (yet) as it says it should work "out of the box" without changes.

This happened yesterday when I installed it but I was too tired to try to deal with it so I uninstalled it and spent most of today reading the entire thread. I re-installed it and watched to make sure there were no errors or files not installed, etc. I received all "green" messages upon install.

Any ideas? :frusty: Am I missing something obvious?

Thank you for any assistance in advance!

Blessings,
Krisann
##########################################################################################

Currently installed:
Zen 1.5
Additional Product Images v 2_0c REMOVED - a conflict between this and IH4 caused the right sideboxes to disappear!
Admin Display Product Catalog Thumb
Admin_Login_As_Customer_v3.0_For_ZCv150
Admin Notes Advanced
Admin Change PW Display
Backup MySQL plugin v5
Backup Zencart v1
Confirm Email Address 1.3a
Contact Us- add subject
contest system 1
Define Pages- shopping cart
Easy Attributes 1.3.91.5.0
Email for 404 v122
Fast Easy Checkout 1.5.0
Mailchimp 3.0
newsletter_discount_3.0
Piccadilly_Posh (template)
Recover Cart Sales
Rewards Points Full Suite 2.1.b
Save Sideboxes Layout
Button Construction
Dynamic Filter
IH4

Server OS: Linux 2.6.30.1-3.AM_64
Database: MySQL 5.0.51a-24-log
HTTP Server: Apache/2.2.11
PHP Version: 5.3.9 (Zend: 2.3.0)
PHP Memory Limit: 64M
PHP Safe Mode: Off
PHP File Uploads: On

Zen Cart 1.5.0
Database Patch Level: 1.5.0
v1.5.0 [2012-08-13 12:56:00] (Version Update 1.3.9->1.5.0)
v1.3.9h [2011-10-12 22:06:48] (Fresh Installation)

FYI: per the previous post - there are NO errors in the cache file

Got it!! It was the .htaccess file! I deleted it and copied the one from my previous file. Now both sides, shop and admin, are working.

In case anyone needs to change the .htaccess file here is the code that is working for me:

#
# @copyright Copyright 2003-2010 Zen Cart Development Team
# @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
# @version $Id: .htaccess 16111 2010-04-29 22:39:02Z drbyte $
#
# This is used with Apache WebServers
#
# The following blocks direct HTTP requests to all filetypes in this directory recursively, except certain approved exceptions
# It also prevents the ability of any scripts to run. No type of script, be it PHP, PERL or whatever, can normally be executed if ExecCGI is disabled.
# Will also prevent people from seeing what is in the dir. and any sub-directories
#
# For this to work, you must include either 'All' or at least: 'Limit' and 'Indexes' parameters to the AllowOverride configuration in your apache/conf/httpd.conf file.
# Additionally, if you want the added protection offered by the OPTIONS directive below, you'll need to add 'Options' to the AllowOverride list, if 'All' is not specified. 
# Example:
#<Directory "/usr/local/apache/htdocs">
#  AllowOverride Limit Options Indexes
#</Directory>
###############################

# deny *everything*
<FilesMatch ".*">
  Order Allow,Deny
  Deny from all
</FilesMatch>

# but now allow just *certain* necessary files:
<FilesMatch ".*\.(jpe?g|JPE?G|gif|GIF|png|PNG|swf|SWF)$" >
  Order Allow,Deny
  Allow from all
</FilesMatch>

IndexIgnore */*


## NOTE: If you want even greater security to prevent hackers from running scripts in this folder, uncomment the following line (if your hosting company will allow you to use OPTIONS):
# OPTIONS -Indexes -ExecCGI

Just wanted to add something here.. It's likely the conflict you reported is from the "Additional Products Images" add-on as IH4 makes no changes to core Zen Cart image functions, and it is possible that the "Additional Products Images" makes mods to core Zen Cart functions.. Though thinking about it sideboxes disappearing sounds like a statement wasn't closed off properly causing all the code below it to fail.. Errant merge perhaps?? Just thinking out loud. What does "Additional Products Images" do anyway??

shartlesville:

Currently installed:
Zen 1.5
Additional Product Images v 2_0c REMOVED - a conflict between this and IH4 caused the right sideboxes to disappear!
Admin Display Product Catalog Thumb
Admin_Login_As_Customer_v3.0_For_ZCv150
Admin Notes Advanced
Admin Change PW Display
Backup MySQL plugin v5
Backup Zencart v1
Confirm Email Address 1.3a
Contact Us- add subject
contest system 1
Define Pages- shopping cart
Easy Attributes 1.3.91.5.0
Email for 404 v122
Fast Easy Checkout 1.5.0
Mailchimp 3.0
newsletter_discount_3.0
Piccadilly_Posh (template)
Recover Cart Sales
Rewards Points Full Suite 2.1.b
Save Sideboxes Layout
Button Construction
Dynamic Filter
IH4

Server OS: Linux 2.6.30.1-3.AM_64
Database: MySQL 5.0.51a-24-log
HTTP Server: Apache/2.2.11
PHP Version: 5.3.9 (Zend: 2.3.0)
PHP Memory Limit: 64M
PHP Safe Mode: Off
PHP File Uploads: On

Zen Cart 1.5.0
Database Patch Level: 1.5.0
v1.5.0 [2012-08-13 12:56:00] (Version Update 1.3.9->1.5.0)
v1.3.9h [2011-10-12 22:06:48] (Fresh Installation)

DivaVocals:

Just wanted to add something here.. It's likely the conflict you reported is from the "Additional Products Images" add-on as IH4 makes no changes to core Zen Cart image functions, and it is possible that the "Additional Products Images" makes mods to core Zen Cart functions.. Though thinking about it sideboxes disappearing sounds like a statement wasn't closed off properly causing all the code below it to fail.. Errant merge perhaps?? Just thinking out loud. What does "Additional Products Images" do anyway??

I have no idea what it does, lol. I didn't "use" it before I decided to install IH4. :blush: I assume it allows you to add more images to a listing but I didn't try it out.

I did not have the issue with the disappearing sideboxes after I installed API. Immediately upon the successful install of IH4 the right sideboxes and footer were gone. I un-installed and re-installed IH4 with the same result. I removed API and it repaired the sideboxes and footer. There is something between API and IH4 making them not behave together. I don't need both anyway but in case anyone else has API installed and wants to add IH4, they will need to remove API.

The images not showing was 100% due to the .htaccess file even though it is nearly identical. If I recall correctly I had the same issue with IH3 on 1.3.9. I had to delete the copy on the server and upload a new one (with the exact same, line for line, letter for letter info) in order to get them to show. Easy fix but hard to pin down and no clear reasoning behind it :wacko:.

Blessings,
Krisann

shartlesville:

I have no idea what it does, lol. I didn't "use" it before I decided to install IH4. :blush: I assume it allows you to add more images to a listing but I didn't try it out.

I did not have the issue with the disappearing sideboxes after I installed API. Immediately upon the successful install of IH4 the right sideboxes and footer were gone. I un-installed and re-installed IH4 with the same result. I removed API and it repaired the sideboxes and footer. There is something between API and IH4 making them not behave together. I don't need both anyway but in case anyone else has API installed and wants to add IH4, they will need to remove API.

The images not showing was 100% due to the .htaccess file even though it is nearly identical. If I recall correctly I had the same issue with IH3 on 1.3.9. I had to delete the copy on the server and upload a new one (with the exact same, line for line, letter for letter info) in order to get them to show. Easy fix but hard to pin down and no clear reasoning behind it :wacko:.

Blessings,
Krisann
Well the issue with the other add-on still sounds like a merge gone wrong.. and it doesn't sound like an add-on that is needed if IH4 is installed since IH4 adds additional image management options..

the .htaccess you posted is actually NOT identical to the one that come with IH4.. there is one directive missing from the code you posted that IS in the version in the downloads section.

DivaVocals:

the .htaccess you posted is actually NOT identical to the one that come with IH4.. there is one directive missing from the code you posted that IS in the version in the downloads section.

You are correct, this one I copied from the downloads folder. When I had the issue with IH3 in 1.3.9, I just deleted it and uploaded a copied/pasted version (everything was identical) and it fixed it. Sorry for the confusion. :blush:

Blessings,
Krisann

So is the issue with the broken image thumbnails on the admin site a .htaccess file issue??

menappi:

So is the issue with the broken image thumbnails on the admin site a .htaccess file issue??

I won't make this sweeping statement since I cannot replicate this issue in any of my installs. shartlesville posted that this resolved HER issue..

BTW, .htaccess "issue" means the directive she removed from her file is probably not supported by her webhost.. (hence why removing it "solved" her problem)

DivaVocals:

I won't make this sweeping statement since I cannot replicate this issue in any of my installs. shartlesville posted that this resolved HER issue..

BTW, .htaccess "issue" means the directive she removed from her file is probably not supported by her webhost.. (hence why removing it "solved" her problem)

I tried everything listed in this thread and couldn't' get any of the thumbnails to show up in my admin, but I finally figured it out.

SOLUTION FOR ME I originally installed zencart using my hosts (Bluehost) control panel and when it installed, in both of my configure.php files somehow double slashes were added. I deleted the extra slashes in DIR_WS_CATALOG' and DIR_WS_HTTPS_CATALOG and now it works. I had to change the permissions also to get it to save. Hopefully that helps someone.

I just thought of one other question though: Is it possible to easily add a suffix to all of my image names, maybe by running a sql patch or something? I want to add some keywords and didn't think about it before uploading all of my images...what would be the easiest way to do this?

menappi:

I tried everything listed in this thread and couldn't' get any of the thumbnails to show up in my admin, but I finally figured it out.

SOLUTION FOR ME I originally installed zencart using my hosts (Bluehost) control panel and when it installed, in both of my configure.php files somehow double slashes were added. I deleted the extra slashes in DIR_WS_CATALOG' and DIR_WS_HTTPS_CATALOG and now it works. I had to change the permissions also to get it to save. Hopefully that helps someone.
Thanks for sharing your fix. This is a Zen Cart configuration issue and not an IH4 "issue".. This is why it's always better to NOT use your hosts "auto-installer".

menappi:

I just thought of one other question though: Is it possible to easily add a suffix to all of my image names, maybe by running a sql patch or something? I want to add some keywords and didn't think about it before uploading all of my images...what would be the easiest way to do this?Find a file re-naming program, rename your images, delete the old images form your site, then upload the new files.. but afterwards you will need to run a SQL patch to update the products table to point your product to the new image names.. This isn't related to IH4 support so if you need to open a longer discussion on this then you need to start a new thread and hopefully other community members can weigh in..

I used the thread's search function but didn't see my problem.

I'm aware of the product red/green on/off bug caused by IH4 and applied the fix for that.

However, I am experiencing the same problem with my Specials in admin: red/green on/off button does not work.

Fresh 1.5 ZC install with IH4 yesterday on my main site: prommart com

I have another fresh 1.5 cart without IH4 and the Specials on/off button works there, so I suspect IH4 for now.

Anyone experienced the problem with the Specials button and know of the fix? Thanks.

EDIT: Just noticed the same Specials button problem on my sister's 1.5 site with IH4

SPH:

I used the thread's search function but didn't see my problem.

I'm aware of the product red/green on/off bug caused by IH4 and applied the fix for that.

However, I am experiencing the same problem with my Specials in admin: red/green on/off button does not work.

Fresh 1.5 ZC install with IH4 yesterday on my main site: prommart com

I have another fresh 1.5 cart without IH4 and the Specials on/off button works there, so I suspect IH4 for now.

Anyone experienced the problem with the Specials button and know of the fix? Thanks.

EDIT: Just noticed the same Specials button problem on my sister's 1.5 site with IH4
Similar issue.. different cause.. The issue with the product red/green on/off required a fix to a file that IH4 modifies (admin/includes/modules/category_product_listing.php).. The issue you are experiencing with specials is NOT caused by IH4 as IH4 makes NO modifications to the specials listing at all..

Thanks.

Hmmm, since I have Specials problem on two 1.5 sites I wonder what it is. Do you know if anyone else has experienced it in 1.5?

Only 1.5 site I have that Specials button works is the one without IH4.

SPH:

Thanks.

Hmmm, since I have Specials problem on two 1.5 sites I wonder what it is. Do you know if anyone else has experienced it in 1.5?

Only 1.5 site I have that Specials button works is the one without IH4.I wish I could help.. I'm not entirely sure what the issue might be either.. I can say it is NOT caused by IH4 or related to the IH4 install.. The fact that you are having issue with sites that happen to have IH4 installed is merely a coincidence.. Try posting a new thread in the forum and see if the community has some feedback for you on this..

Thanks. You're probably right: it isn't IH4. I just looked at two more of my 1.5 sites with IH4 and the Specials on/off button works.

I'm now suspecting the very latest version of Ultimate SEO I just installed on my main site. The other sites have a slightly earlier version of Ultimate, so the latest on my main site I think is the difference. I'll see. But not sure how or why it would affect the Specials button in admin.