Image Handler 4 (for v1.5.x) Support Thread

bigelowc:

I have it installed and it works but I have a few questions that I could not find an answer to:

1. It zooms on my category images, and product list pages, can it be shut off. The only place I want a zoom is on the actual product page.
2. It does zoom on my additional images but not the main product picture. Any idea why?

Here is a link
http://www.abseconpoolservice.com/shop/index.php?main_page=product_info&cPath=47_59_56&products_id=148

Zencart 1.5 and latest version of image handler 4All explained in the readme in great detail..

i'm having an issue with this and "fastcgi" on Microsoft-IIS/6.0

I can install the entire module, but installation of the functions_bmz_image_handler.php breaks the front end of site giving this error:

FastCGI Error

The FastCGI Handler was unable to process the request.
Error Details:

The FastCGI process exited unexpectedly
Error Number: -2147467259 (0x80004005).
Error Description: Unspecified error
HTTP Error 500 - Server Error.
Internet Information Services (IIS)

the back end survives, until i try to access the image handler module, and i get the same error.

any suggestions for troubleshooting? i have it working on my 1.3.9h live site (w/ IH3), but cannot get it to work on my 1.5.1 beta (w/ IH4), running on the same server. it also works fine on my local MAMP server i used to set up the 1.5.1.

in case anyone ever uses IH4 with multiple sites using one database on the same server, here is how to make it work
you have site1original.com site2forsomething.com. and you only use site1original.com to add products.

you need to
edit site2forsomething.com/includes/functions/html_output.php
find
second instance of
// alt is added to the img tag even if it is null to prevent browsers from outputting
// the image filename as default
(line 197)
add this directly below it

if ($_SERVER['HTTPS']== 'on' ){$src="https://www.site1original.com/".$src;} else  {$src="http://www.site1original.com/".$src;} 

also need to have this in your site2forsomething.com/includes/configure.php
define('DIR_FS_CATALOG', '/home/myaccount/locationOfSite1original/');
define('DIR_FS_SQL_CACHE', '/home/myaccount/locationOfSite1original/cache');

I am having a problem with the pop up (larger images) not showing up when I click on it to view. It is just in a perpetual loading mode.
I resized my images to be 72 ppi and 300 px wide. So I am pretty sure it is not the size of the images. What else would it be. Any ideas?

lauriesscraps:

I am having a problem with the pop up (larger images) not showing up when I click on it to view. It is just in a perpetual loading mode.
I resized my images to be 72 ppi and 300 px wide. So I am pretty sure it is not the size of the images. What else would it be. Any ideas?Not a clue.. Without something to see, I would be guessing (which is a waste of your time and the time of anyone who might be able to help you).. Posting a direct link to a product where the issue you are having can be seen is VERY helpful.. Some additional details that would be helpful is to provide some information about your image formats and naming conventions used.

http://elsiesfinds.com/boutique/index.php?main_page=product_info&cPath=&products_id=45

I am using jpg images and there are no spaces in the image files. Well, actually there is in one of the images and not in the other one. It is happening with both so I don't think that is the issue. Both of the image files are size is 395 KB.

lauriesscraps:

http://elsiesfinds.com/boutique/index.php?main_page=product_info&cPath=&products_id=45

I am using jpg images and there are no spaces in the image files. Well, actually there is in one of the images and not in the other one. It is happening with both so I don't think that is the issue. Both of the image files are size is 395 KB.
This is not an issue with IH4 at all.. this is your lightbox which is not behaving.. You need to post your concerns in the the support thread for the lightbox.. Suggest you re-check your installs of both IH4 and the Lightbox before you do this.. In particular make sure that any files that both light box and IH4 use are correctly implemented..

Hi,

Searched through the thread and only saw one other reference to this error that didn't seem to be resolved.

After uploading the files I go to my admin, click on a link and get the following:

Missing or unreadable file:/home/xxxxxxx/public_html/xxxxxxxx/bmz_cache/.htaccess
Warning Some Image Handler files do not exist. Perhaps you have uploaded them incorrectly? Or the permissions are set incorrectly?
Warning ********** Installation has been aborted. **********

(xxxxxxx inserted for security)

I can't work out what's wrong, the bmz and image folders are set to 0777 on the server?

have you confirmed that the .htaccess file in [webroot]/bmz_cache/ did get uploaded? Some FTP clients will not upload files that have a name starting with a "." in a group upload (others can't even see the file to upload it). If it is there, is it readable by the public?

weif:

have you confirmed that the .htaccess file in [webroot]/bmz_cache/ did get uploaded? Some FTP clients will not upload files that have a name starting with a "." in a group upload (others can't even see the file to upload it). If it is there, is it readable by the public?

I bet you're 100% right that it didn't get uploaded, i'm on a mac and for all their good points they do like to hide stuff from you. The .htaccess file isn't there and also doesn't show in the offline folders as OSX is hiding it from me.

I'll turn on the hidden files option in OSX and try again, thanks!

you sir, are a life saver! I've been on 2 hours messing about with that and a quick show hidden files and a drag and drop upload and it works a treat!

GrantT:

I bet you're 100% right that it didn't get uploaded, i'm on a mac and for all their good points they do like to hide stuff from you. The .htaccess file isn't there and also doesn't show in the offline folders as OSX is hiding it from me.

I'll turn on the hidden files option in OSX and try again, thanks!

The fact that its name starts with a "." means that it is supposed to be hidden from users on UN*X-based systems, like Mac OSX. Some FTP clients will show hidden files, others will not, and sometimes when using command-line tools if you tell them to transfer "all" files, they take that to mean "all but hidden" files...

Glad it worked for you.

DivaVocals:

This is not an issue with IH4 at all.. this is your lightbox which is not behaving.. You need to post your concerns in the the support thread for the lightbox.. Suggest you re-check your installs of both IH4 and the Lightbox before you do this.. In particular make sure that any files that both light box and IH4 use are correctly implemented..

I will go do that now. Thank you. Still having problems with it.

Is it possible to set it so that the only images that hover are the product image and additional images on the product information page?

I do not want my category or subcat images to hover.

bigelowc:

Is it possible to set it so that the only images that hover are the product image and additional images on the product information page?

I do not want my category or subcat images to hover.

Image hover and how it works is covered in pretty good detail in the add-on readme..

Hi All,
I have zen cart 1.5.0 with the following modules:-
Admin new Orders
Edit Orders
Add Customers from Admin
Ozpost, excel populate
captcha anti robot
easy populate csv

I installed Image Handler4 yesterday and since the install the website display is being erratic. Sometimes it shows the new products on the home page sometime it doesnt. Sometimes when going to a link it will give a white page with just the categories box in the centre, yet sometimes to goes to the page without any issues. It's like there is an intermittant fault if that makes sense.

This is my website that I am having issues with http://www.spiritconnectionart.com I followed the instructions and I cannot see where it went wrong. If someone could please help me with this I would really appreciate it.

seanymph:

Hi All,
I have zen cart 1.5.0 with the following modules:-
Admin new Orders
Edit Orders
Add Customers from Admin
Ozpost, excel populate
captcha anti robot
easy populate csv

I installed Image Handler4 yesterday and since the install the website display is being erratic. Sometimes it shows the new products on the home page sometime it doesnt. Sometimes when going to a link it will give a white page with just the categories box in the centre, yet sometimes to goes to the page without any issues. It's like there is an intermittant fault if that makes sense.

This is my website that I am having issues with http://www.spiritconnectionart.com I followed the instructions and I cannot see where it went wrong. If someone could please help me with this I would really appreciate it.and have you done the following:

• Checked your error logs to see what error messages may be appearing?? (this is the first place you should go ANYTIME you are experiencing issues with blank pages or content not displaying)
• Tried switching templates to see if the same behavior persists?
• Tried turning off Image Handler in the admin and then seeing if the same behavior persists??

As usual Diva has good advice.

Just as a thought. The thing that is causing issues looks like the 'new products' sidebox. I say this because it comes directly after the categories sidebox and has images.

Turn it off. See what happens.

I'd guess that you then have issues with the reviews sidebox. But maybe not.

What this is working towards is that it is possible that one of your images is causing problems. When that one is chosen in the random new products sidebox then the page crashes. when another image is selected there is no problem and the page loads fine. I just put this forward as a possible explanation of why the page loads sometimes but not always.

Just thoughts ....

Using Zen Cart 1.5.1 and IH 4. Want to know if I can safely delete the FOLDERS in the bmz_cache folder. I did apply "clear image cache" under Image Handler/Admin Tools but this does not erase the bmz_cache images. From what I have read it's OK to delete the images in the bmz_cache folders but it would save me time if I can delete the folders all at once. The reason I need to do this is because just got a warning from my ISP that I am violating terms of service and my store be suspended if I don't fix the issue: "the following directories have exceed the maximum 1,024 file/folder count"

"Your xxxnamexxx website currently has an improperly configured directory structure. More specifically, the following directories have exceed the maximum 1,024 file/folder count:

1024 Violating Folders:2025

./html/xxxxxxx/bmz_cache/8
1963 ./html/xxxxxxx/bmz_cache/1
1979 ./html/xxxxxxx/bmz_cache/a
etc, etc,

So I would be deleting folders "1", "a", and about 11 others.

Will folders be automatically added again as needed and is there a way to prevent this from happening again? Can I limit the amount of files in each folder to 1000 and if so how do I do this? Or do I just need to clear out the bmz_cache manually on a weekly basis to be safe? I believe a Cron job can be created to take care of this- haven't ever used Cron before so if someone can provide the info on how to do this and specifically what command to use it would be appreciated.

Thanks, Ed

EdsGoodStuff:

Using Zen Cart 1.5.1 and IH 4. Want to know if I can safely delete the FOLDERS in the bmz_cache folder. I did apply "clear image cache" under Image Handler/Admin Tools but this does not erase the bmz_cache images. From what I have read it's OK to delete the images in the bmz_cache folders but it would save me time if I can delete the folders all at once. The reason I need to do this is because just got a warning from my ISP that I am violating terms of service and my store be suspended if I don't fix the issue: "the following directories have exceed the maximum 1,024 file/folder count"

"Your xxxnamexxx website currently has an improperly configured directory structure. More specifically, the following directories have exceed the maximum 1,024 file/folder count:

1024 Violating Folders:2025

./html/xxxxxxx/bmz_cache/8
1963 ./html/xxxxxxx/bmz_cache/1
1979 ./html/xxxxxxx/bmz_cache/a
etc, etc,

So I would be deleting folders "1", "a", and about 11 others.

Will folders be automatically added again as needed and is there a way to prevent this from happening again? Can I limit the amount of files in each folder to 1000 and if so how do I do this? Or do I just need to clear out the bmz_cache manually on a weekly basis to be safe? I believe a Cron job can be created to take care of this- haven't ever used Cron before so if someone can provide the info on how to do this and specifically what command to use it would be appreciated.

Thanks, Edthe files and folders in the bmz_cache folder can be safely deleted and they will be recreated again.. This is the way IH4 works (always has) and you cannot "prevent" this without removing the primary functionality of IH4 (optimizing your product and category images). Sounds like you must have a LOT of product/category images to begin with. You can look at trying to reduce that number (which would in turn reduce the number of cached images crated by IH4) or the real LONG TERM solution for you is to either talk to your host about increasing your hosting limits (better plan) or find a host which doesn't place this kind of limit on your hosting account.