Image Handler 4 (for v1.5.x) Support Thread

BGundlach:

I'm trying to set up Foundation's clearing lightbox on my product info pages. Unfortunately I can't figure out the src= URL for my large main product image. I was expecting to find it with the $products_image_large variable, but that spits out the source as http://mz.gundlach-marketing dot com/images/large/19-2420-b2_LRG.jpg I thought IH4 put files there? perhaps I'm wrong on that one, maybe the images are only stored in the bmz_cache? I'm fine with that too, I just need to figure out a variable name or a way of calling the path to the large image. Maybe I'll revisit the code for the additional images. It works fine for those.

Suggest looking at other lightbox modules that are compatible with Image Handler for the hints you need..

DivaVocals:

Suggest looking at other lightbox modules that are compatible with Image Handler for the hints you need..
You're absolutely right. I needed to run the handle_image function on my large image. I borrowed fual lightbox's zen_lightbox.php and voila working great. Thank you

I can't seem to get Image handler v4 working on Zen Cart 1.5.1
I reinstalled twice double checked and made sure I had all files like 20 times and I still can't seem to get it to work...

It works on the admin page I can view larger image and such but on my product page I cannot view larger image nor hover over when im viewing all products in that specific category.

Please help me! my hosting is fine... 100% sure PHP Version: 5.3.28 Server OS: Linux server55.web-hosting.com 2.6.32-531.11.2.lve1.2.55.el6.x86_64 #1 SMP Fri Apr 18 09:06:31 EDT 2014 x86_64
ive used similar on oscommerce and it worked find but I like how much more you can do with zen cart.

Help us help you..

DivaVocals:

BEFORE YOU POST A SUPPORT QUESTION HERE READ THROUGH THIS SECTION (this is from the Image Handler readme file):
**
Troubleshooting Basics **
Make sure your custom template is active. (Admin > Tools > Template Selection)

Make sure Image Handler 4 is installed. Admin > Tools > Image Handler4 > Admin Tools. Set permissions in both your images and bmz_cache folders to 755 (eg: **both **of these folders need to have the same permissions).

If Image Handler 4 does not work or gives you errors:

• Make sure all files are in correct location

• Make sure you uploaded ALL the Image Handler 4 files

• Make sure the files are not corrupt from bad FTP transfers

• Make sure your file merge edits are correct

• MAKE SURE YOU RE-READ THE CONFIGURATION AND USAGE SECTIONS!!!

• Make sure that there are no javascript conflicts from other programs

• Make sure that your main product image files names DO NOT contain any special characters

 ie: non-alphanumeric characters such as
 / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + =  
 
 Always use proper filenaming practices when naming your images - See this      document as a reference: [\http://www.records.ncdcr.gov/erecords/filenaming\_20080508\_final.pdf\\\[/COLOR\]](http://www.records.ncdcr.gov/erecords/filenaming_20080508_final.pdf) 

[COLOR=#ff0000]**When posting bugs/issues about **Image Handler 4, it's a WHOLE LOT more helpful to resolve them if you post details. Just saying "it's broken" or "doesn't work" does not provide nearly enough information to help YOU resolve YOUR issue.

Please provide as MUCH information as possible including:

• The version of Zen Cart you are running

• The version of Image Handler 4 you are running (you can see this by going to “Admin > Tools > Image Handler4” – the version is displayed in the upper left hand side)

• Any other add-ons you may have also installed

• Hosting/server information (PHP versions, mySQL versions, hosting provider etc)

• The EXACT error/issue you are experiencing

• AND if you're REALLY detail oriented, tell us the install sequence/method you used to install Image Handler 4.

• Post a link (not a screen print) to a specific product/product listing page where the issue you are experiencing can be seen (Please DO NOT make folks fish through your site looking for an example of your issue)

AND this last point is important.. The volunteers who help here need to SEE what you see LIVE. A screenprint really isn’t good enough.

And a (gentle) reminder about FREE forum support:
This is ain’t Microsoft folks!
(a frequently used analogy by some to compare open source projects to commercial projects)

Like other open source projects, this support forum is manned by VOLUNTEERS (ie: unpaid folks). They are not OBLIGATED to assist here, but they do so because they WANT to. They give of their time here when their individual schedules permit. Usually the response is pretty quick 'round these parts, but when it’s not or your question has gone unanswered this may mean one of a few things:

• NO ONE has an answer to your question/issue.

(Some folks will only respond when they have something MEANINGFUL to say versus a blanket “I don’t know how to do that” kind of answer.)

• Folks are just busy and will answer if/when they can..

(family and other personal obligations, day jobs, paid jobs, etc will usually trump forum participation – this is to be expected – after all it’s unrealistic to expect that folks are sitting around this forum all day and night waiting to answer questions)

• Your question got missed. (and while I’m on this point) Your post MIGHT have been missed if your post is now a FEW pages back (like more than TWO or more pages) with no response.. Missed does NOT mean “it’s been an hour and no one responded to my question, so let me 'bump' the thread by re-posting my question again”

Anyway.. carry on.. Enjoy the new version..

DivaVocals:

Help us help you..
Zen Cart 1.5.1
Version: 4.3.2
I Didn't install any addons yet
PHP Version: 5.3.28 (Zend: 2.3.0) PHP Memory Limit: 168M, MySQL 5.5.32-cll-lve, Server OS: Linux server55.web-hosting.com 2.6.32-531.11.2.lve1.2.55.el6.x86_64 #1 SMP Fri Apr 18 09:06:31 EDT 2014 x86_64
I don't see any errors except the visual ones as I said everything is working right in the admin panel settings are all right but on the products pages its not working on mouse over nor do I see a little square on the bottom of the image like everyone else.
I uploaded every file in the correct place and double checked to make sure before i installed it, Went to admin panel and it said everything was installed successfully. Went to tools > image handler v4 and put all 3 images in (different) first one small but not super small.
I don't really have anything but 2 test products and neither of them work... Not sure what you mean by fish my site, should i not post the exact link?

I found this in my stylesheet.css in my theme maybe this?

#headerWrapper, #contentMainWrapper, #logoWrapper, #cartBoxListWrapper, #ezPageBoxList, #cartBoxListWrapper ul, #ezPageBoxList ul, #mainWrapper, #popupAdditionalImage, #popupImage {
margin: 0em;
padding: 0em;
}

StoreOwner:

Not sure what you mean by fish my site, should i not post the exact link?
It means if you have DOZENS of products on your site we don't want to have to hunt for an example of your issue. That said you need to post a link to you site.. otherwise we can only GUESS what is going on..

While you're at it post your admin image settings.. because I'm thinking that you don't have them setup correctly as per the readme.. (which would be one reason WHY the hover effect wouldn't work)

Thx for the quick replies, your support is amazing!

IH resize images no Info
IH small images filetype no_change Info
IH small images background 255:255:255 Info
IH small images compression quality 85 Info
IH small images watermark no Info
IH small images zoom on hover yes Info
IH small images zoom on hover size Medium Info
IH medium images filetype no_change Info
IH medium images background 255:255:255 Info
IH medium images compression quality 85 Info
IH medium images watermark no Info
IH large images filetype no_change Info
IH large images background 255:255:255 Info
IH large images compression quality 85 Info
IH large images watermark no Info
IH large images maximum width 750 Info
IH large images maximum height 550 Info
IH watermark gravity Center Info
Small Image Width

http://www.d2epic.com/index.php?main_page=index&cPath=1_2_5

StoreOwner:

Thx for the quick replies, your support is amazing!

IH resize images no Info
IH small images filetype no_change Info
IH small images background 255:255:255 Info
IH small images compression quality 85 Info
IH small images watermark no Info
IH small images zoom on hover yes Info
IH small images zoom on hover size Medium Info
IH medium images filetype no_change Info
IH medium images background 255:255:255 Info
IH medium images compression quality 85 Info
IH medium images watermark no Info
IH large images filetype no_change Info
IH large images background 255:255:255 Info
IH large images compression quality 85 Info
IH large images watermark no Info
IH large images maximum width 750 Info
IH large images maximum height 550 Info
IH watermark gravity Center Info
Small Image Width

http://www.d2epic.com/index.php?main_page=index&cPath=1_2_5

Need to post ALL of the image settings..

and let's start with the FIRST instructions in the Usage section of the IH4 readme.. You did not turn IH4 on?

Would suggest that you REALLY need to review the sections of the readme that cover how to get the image hover to work.. my guess is (and I don't like/do guessing) is that you have not followed the instructions for properly configuring the hover.

DivaVocals:

Need to post ALL of the image settings..

and let's start with the FIRST instructions in the Usage section of the IH4 readme.. You did not turn IH4 on?

Would suggest that you REALLY need to review the sections of the readme that cover how to get the image hover to work.. my guess is (and I don't like/do guessing) is that you have not followed the instructions for properly configuring the hover.

I read the whole thing like 20 times :/

heres all the image settings, it said everything was installed successfully

Small Image Width 100
Small Image Height 80 Info
Heading Image Width - Admin 57 Info
Heading Image Height - Admin 40 Info
Subcategory Image Width 100 Info
Subcategory Image Height 57 Info
Calculate Image Size true Info
Image Required true Info
Image - Shopping Cart Status 1 Info
Image - Shopping Cart Width 50 Info
Image - Shopping Cart Height 40 Info
Category Icon Image Width - Product Info Pages 57 Info
Category Icon Image Height - Product Info Pages 40 Info
Top Subcategory Image Width 150 Info
Top Subcategory Image Height 85 Info
Product Info - Image Width 150 Info
Product Info - Image Height 200 Info
Product Info - Image Medium Suffix _MED Info
Product Info - Image Large Suffix _LRG Info
Product Info - Number of Additional Images per Row 3 Info
Image - Product Listing Width 100 Info
Image - Product Listing Height 80 Info
Image - Product New Listing Width 100 Info
Image - Product New Listing Height 80 Info
Image - New Products Width 100 Info
Image - New Products Height 80 Info
Image - Featured Products Width 100 Info
Image - Featured Products Height 80 Info
Image - Product All Listing Width 100 Info
Image - Product All Listing Height 80 Info
Product Image - No Image Status 1 Info
Product Image - No Image picture no_picture.gif Info
Image - Use Proportional Images on Products and Categories 1 Info
IH resize images yes Info
IH small images filetype no_change Info
IH small images background 255:255:255 Info
IH small images compression quality 85 Info
IH small images watermark no Info
IH small images zoom on hover yes Info
IH small images zoom on hover size Medium Info
IH medium images filetype no_change Info
IH medium images background 255:255:255 Info
IH medium images compression quality 85 Info
IH medium images watermark no Info
IH large images filetype no_change Info
IH large images background 255:255:255 Info
IH large images compression quality 85 Info
IH large images watermark no Info
IH large images maximum width 750 Info
IH large images maximum height 550 Info
IH watermark gravity Center Info

StoreOwner:

I can't seem to get Image handler v4 working on Zen Cart 1.5.1
I reinstalled twice double checked and made sure I had all files like 20 times and I still can't seem to get it to work...

It works on the admin page I can view larger image and such but on my product page I cannot view larger image nor hover over when im viewing all products in that specific category.

Please help me! my hosting is fine... 100% sure PHP Version: 5.3.28 Server OS: Linux server55.web-hosting.com 2.6.32-531.11.2.lve1.2.55.el6.x86_64 #1 SMP Fri Apr 18 09:06:31 EDT 2014 x86_64
ive used similar on oscommerce and it worked find but I like how much more you can do with zen cart.
Now that you've turned it on, and have the right image settings the hover works.. Not being able to click on the large image is an issue with your template.. Looks like some default code was removed from the product info file.. You need to start a new thread to get this resolved as it's not an issue caused by IH4.

is it my browser why the hovers not working for me? it worked for you?

http://www.d2epic.com/index.php?main_page=index&cPath=1_2_5

thats all i care about right now I just want mouse over image to work so that they can see the picture of the actual item.

StoreOwner:

is it my browser why the hovers not working for me? it worked for you?

http://www.d2epic.com/index.php?main_page=index&cPath=1_2_5

dunno.. All I can say is that the hover worked for me.. what browser/operating system are you using?

windows 7 chrome

I asked a few people to test it and they having the same issue

StoreOwner:

windows 7 chrome

I asked a few people to test it and they having the same issue

No issues using the latest version of chrome.. Perhaps you have a Chrome plugin that is interfering??

No extensions running just basic chrome :/

Working in firefox though so thats odd

StoreOwner:

No extensions running just basic chrome :/

Working in firefox though so thats odd

Yeah.. can't really troubleshoot an issue that can't be recreated.. suggest trying to clear your browser cache..

Okay sorry for late reply, deleted my cookies with ccleaner and I can see now, had issues with the forum I couldnt post replies so I switched themes and its working now...

I am curious, I edit an image in one category and the mouse over image is the same for every image, how do I fix that so each product in that category can have it's own image.

StoreOwner:

Okay sorry for late reply, deleted my cookies with ccleaner and I can see now, had issues with the forum I couldnt post replies so I switched themes and its working now...

I am curious, I edit an image in one category and the mouse over image is the same for every image, how do I fix that so each product in that category can have it's own image.

Fixed the problem :)

StoreOwner:

Okay sorry for late reply, deleted my cookies with ccleaner and I can see now, had issues with the forum I couldnt post replies so I switched themes and its working now...

I am curious, I edit an image in one category and the mouse over image is the same for every image, how do I fix that so each product in that category can have it's own image.

StoreOwner:

Fixed the problem :)and I'm guessing that the answer was more related to your theme than IH4..:wink:

I have installed Image Handler 4 into a testing site as I am updating zencart and stuff generally.
I have installed the IH4 module several times, both manually and via the auto install.

The site is adult oriented so don't go there if items of an adult nature offend you.
http://www(dot)triplexshop(dot)co(dot)uk/xxx is the test site.
The original site is http://www(dot)triplexshop(dot)co(dot)uk/catalog/index(dot)php where Image Handler 2 is working ok on Zencart 1.3.9

IH4 has installed correctly according to the admin report after installation. I have uploaded the large images and everything is working via IH4 except the hover facility. I have duplicated the important and relevant settings in the read me file. The file permissions are set and correct. I have followed every bit of advice in the read me file as far as I am aware.

The problem I have is that the hover facility is not working. I have read every post (of the 110 pages) in the forum thread, tried every solution offered, set the admin/configuration/images details to match those of the read me file.

The hover effect is still not working.

I'm probably missing something obvious, but would appreciate someone with experience and knowledge to tell me where I am going wrong.

This is my first post so apologies in advance if protocol has not been observed, If you need any more information please advise.

Details required as per sticky (although I might have missed something - let me know)
I am running Zencart 1.5.1
I am running Image Handler4 Version: 4.3.2
I have installed Easy Populate 4 and Zen Lightbox and done very little work on the test site until I get IH4 up and running
I have also attached a copy of image settings

PHP Version 5.3.2-1ubuntu4.24
Server OS: Linux 2.6.32-042stab078.28 Database: MySQL 5.1.41-3ubuntu12.10
HTTP Server: Apache
PHP Version: 5.3.2-1ubuntu4.24 (Zend: 2.3.0) PHP Memory Limit: 128M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 20971520 POST Max Size: 20971520
Database Data Size: 5,486 kB Database Index Size: 1,549 kB

Thanks in anticipation.

Robert