Image Handler 4 (for v1.5.x) Support Thread

Hi,
Just did a fresh instal of 1.55f, then installed correctly the IH 4, all is well when I add one photo.
But when I add multiple images, it ads them fine on the admin side, but on the store front the product page description turns blank, once I remove the additional images they description and name etc come back.
No weird characters in file name, the extension is lowercase .jpg, the names are photo, photo_01, photo_02 etc.., Not sure of the issue, again this is a fresh install with no other mod installed.
I really hope someone can help, been working on this a while now and am too tired so I asking for help.

rlexyd:

Hi,
Just did a fresh instal of 1.55f, then installed correctly the IH 4, all is well when I add one photo.
But when I add multiple images, it ads them fine on the admin side, but on the store front the product page description turns blank, once I remove the additional images they description and name etc come back.
No weird characters in file name, the extension is lowercase .jpg, the names are photo, photo_01, photo_02 etc.., Not sure of the issue, again this is a fresh install with no other mod installed.
I really hope someone can help, been working on this a while now and am too tired so I asking for help.

Two things. While not exactly a cause, there is now an IH5 that was designed to integrate "better" with ZC 1.5.5. The other and more related to this issue is that at least with IH4 and more specifically the compression software it accesses, if the overall picture resolution were too high then the problem you have described would occur: namely the blank screen(s) which on occasion would affect the admin as well when trying to access the IH4 image tool with the same problem file. The issue was seen with the image on its own or as an added image meaning that it wasn't as if it took more than one image to see the problem.

Unfortunately the solution when using IH4 tended to be to down size the image a little before storing it on the site and then the software could address it more appropriately. I can't say that a magic dimension was ever found at least for my system, but I would often change the resolution to a maximum of like 1024 in say the vertical direction then page through new product after adding the image(s) to see if there were any issues.

Hi mc,

Thanks for your help :)
I for some reason did not actually notice the IH5 in the plugins that's why I installed IH4 :(
I now uninstalled IH4 and Installed IH5 and it's working great now, I can see additional images with no issues! (p.s: images were low res as well.)
[the only noticeable change is the IH5 doesn't seem to show Medium Photos, only Small & Large]
I have installed (fual_slimbox_v2_1_0a), and it works great together :smile:
Again, thank you for your help!

Design75:

See #1427 . This was fixed in the latest release of IH4 if remember correctly

My Image handler 4 was working perfectly until this morning it just stopped with that error. Turns out i had changed PHP version and it didn't like it. Changed PHP version back and it worked again.

mybaby:

My Image handler 4 was working perfectly until this morning it just stopped with that error. Turns out i had changed PHP version and it didn't like it. Changed PHP version back and it worked again.
There is a new version, Image handler 5. this one is compatible with php 7.x

I have installed Image Handler but this message constantly displays in the admin

Image Handler5 was successfully updated from vIH_VERSION to v5.1.2.

Please can you tell me how to remove it

Nick1973:

I have installed Image Handler but this message constantly displays in the admin

Image Handler5 was successfully updated from vIH_VERSION to v5.1.2.

Please can you tell me how to remove it
That issue was corrected in v5.1.3.

lat9:

That issue was corrected in v5.1.3.
Noting also that the support thread for IH-5 is located here: https://www.zen-cart.com/showthread.php?222983-Image-Handler-5-%28for-v1-5-5%29-Support-Thread

zc 1.5.0 php 5.6

I installed Image handler about month ago and everything seemed ok. Imges got watermarked and bmz_cache filled with images. Then I noticed that even the subfolders and original images from /images folder had just disappeared. In the documentation states that original images are left intact. Question is where they are now?

Unless you use IH to delete images, the base images are left intact. I don't know what process removed them.

I don't understand that either, also cache folder is empty and it used to have log data. Something strange is happening. I have installed query cache because 1.5.0 don't support it and we are going to upgrade in near future to 1.5.5.f this is very strange. Could query cache cause this issue?

OopsIbrickedIT:

I don't understand that either, also cache folder is empty and it used to have log data. Something strange is happening. I have installed query cache because 1.5.0 don't support it and we are going to upgrade in near future to 1.5.5.f this is very strange. Could query cache cause this issue?

More than likely access has been gained by someone and there is some additional software on the site allowing continued access. If the physical image files are no longer in the images directory nor the bmz_cache directory, then it is likely that files in other places are going to begin to be removed by the same process that allowed deletion of those files. Recommend: http://www.zen-cart.com/wiki/index.php/Recovering_From_Hacks

Thank you Lat9 & mc12345678 bmz_cache files are ok and images are visible on the shop, I will investigate about hacking possibility.

I checkedthe site to my best ability comparing with backupand found no clues about hacking.

Unless you use IH to delete images,
``` I also checked the settings and I could not see the option to delete images in adminside? Is there possibly an option in the source code to make Imagehandler destroy images?

Any help would be greatly appreciated.

OopsIbrickedIT:

I checkedthe site to my best ability comparing with backupand found no clues about hacking.

Unless you use IH to delete images,

> 
> Any help would be greatly appreciated.
Deletion using IH would be through the normal admin interface of working with images of a product and would require identifying to delete the image from the server. Asimilar option is available in th product information page when working with the image(s).

Would really suggest that a separate thread be begun to address this as IH just does not willy nilly delete images from the images folder.

You indicated above that the store runs Zen Cart 1.5.0, but you didn't indicate what version of IH you installed.

Hi,

the image handler version is 4.3.2

Have been advised I should post my problem here....
Zencart 1.5.4 IH4.

Whatever settings I use in IH it does not put my images where I want them eg in IMAGES/FASHION/SUNDRY IMAGES/FASHION/DONNA
I have tried all combinations. What do I need to put in the IH boxes to make sure they go there?

I already have most of my images uploaded to the server in structured directories under IMAGES.
Can anyone tell me what goes in what b ox in IH to achieve this?

anyone???

was advised to post in this thread but it seems no-one is looking......