Edit Orders v4.0 Support Thread

DivaVocals:

If you follow the instructions you will,

Login into your admin
Upload the EO files
Click ANY LINK in your admin to install

This is all laid out in the readme file.. If any part of the install instructions are not clear it helps if you can let me know what section you need clarification on..

Scott_B:

I followed the instructions in the readme. I renamed the folders to my admin folder name, I logged into the admin panel, I uploaded the two folders to the root of my store and in the admin panel clicked on a link, in my case I just clicked on admin home. But its seems nothing happened, I waited for over 20mins and never got a confirmation message.

Is there way to manually install this without using the auto-install which for some reason is not working .

Thank you
Scott

OK well scratch my question, I got it all working.

First I realized I was supposed to upload the contents of the folder I renamed not 1_Base_Files<Admin Folder Name>
Second when I tried uploading the contents of the folder I was getting permission errors which is because of file permissions I set on the admin folder.

Once I got those two things done everything installed and worked like a charm.

Thanks
Scott

Hello,

I'm using Edit orders v4.0 on my shop running 1.5.0, everything is working perfect except that most of the times when i edit a order taxes get messed up,

I have 2 taxes and both become the same amount which is both taxes combined,

For ex. if TAX 1 is $1.75 & TAX 2 is $3.49 when i edit both will be $5.24 to a total of $10.48 in taxes,

Please advise

Thanks

ShopVille:

Hello,

I'm using Edit orders v4.0 on my shop running 1.5.0, everything is working perfect except that most of the times when i edit a order taxes get messed up,

I have 2 taxes and both become the same amount which is both taxes combined,

For ex. if TAX 1 is $1.75 & TAX 2 is $3.49 when i edit both will be $5.24 to a total of $10.48 in taxes,

Please advise

Thanks

There's a post in this support thread outlining all the known issues with Edit Orders with regards to taxes and such.. please search for it and see if the issue you are having is covered..

We've gone through the thread and don't see any mention of the issue we're having. We have 1.5.1 zen cart and the 1.5.0 Edit Orders installed.

When using a discount code or gift voucher after editing the order the values are changed and wrong.

We do charge tax on shipping in our state. If an order is placed with PayPal or a credit card, we can edit the order. It is only when a discount code or gift voucher is used that the totals end up wrong after editing.

We have changed the setting under configuration to add the tax to shipping. We're thinking it has to do with the sort order of the Payment Total modules but have not had any luck fixing it.

Has anyone else seen this?

joew36:

We've gone through the thread and don't see any mention of the issue we're having. We have 1.5.1 zen cart and the 1.5.0 Edit Orders installed.

When using a discount code or gift voucher after editing the order the values are changed and wrong.

We do charge tax on shipping in our state. If an order is placed with PayPal or a credit card, we can edit the order. It is only when a discount code or gift voucher is used that the totals end up wrong after editing.

We have changed the setting under configuration to add the tax to shipping. We're thinking it has to do with the sort order of the Payment Total modules but have not had any luck fixing it.

Has anyone else seen this?

Please search this thread for the "Known Issues" post.. It's possible that your issue is one of the known issues with regards to taxes and other calculations..

joew36:

...We've gone through the thread and don't see any mention of the issue we're having. We have 1.5.1 zen cart and the 1.5.0 Edit Orders installed.

When using a discount code or gift voucher after editing the order the values are changed and wrong.

We do charge tax on shipping in our state. If an order is placed with PayPal or a credit card, we can edit the order. It is only when a discount code or gift voucher is used that the totals end up wrong after editing.

We have changed the setting under configuration to add the tax to shipping. We're thinking it has to do with the sort order of the Payment Total modules but have not had any luck fixing it...
In the readme there is a section "Potential Future Enhancements". One of the items on the list is "Improved tax support". Currently Edit Orders does not utilize Zen Cart's order_totals modules (it does it's own math) and there are some known problems with tax calculation. Changing sort_orders (or module tax basis / tax calculation) in "Modules > Order Totals" will have no effect.

It has been awhile since I have reviewed the Edit Order 4.0 code base. If I am remembering correctly the following is how tax is calculated. Note the items in parenthesis.

Currently when you click "update" Edit Orders: calculates the tax due for each product (and adds them together), for discount items such as ot_gv it determines the percentage of the order affected and removes that amount from the tax (yes always removes tax for discounted amounts), calculates the shipping tax based upon the supplied tax rate (on the Edit Orders page), and then adds the shipping the tax directly to the tax column (no separate tax line).

Super Orders, Edit Orders, OR Both:

I hope I can explain this clearly... I have a new client that's excited to do something new from their old site running on Interchange. They have an odd way of processing orders:

1. They use cart to put together order, checkout with credit card info capture via a checkout form, but NO SHIPPING COSTS added yet.

2. The order and credit card info gets encrypted "somehow" and sent to the and they open this pgp encrypted email
   and then enter the order into their "main" system.

3. They then calculate the shipping and contact the customer to confirm order.

4. Once order is confirmed, the use Costco/Elavon to charge the card.

They are quite adamant that this is the work flow that they want to use. So I was wondering if Super Orders/Edit Orders can handle this ... or if this is something that is more a credit card processing end of things.

Hope someone can point me in the right direction. I'd hate to do a bunch of work to just end up say "can't do that with zen cart"...

Appreciate any advice!

-chadd

chadderuski:

Super Orders, Edit Orders, OR Both:

I hope I can explain this clearly... I have a new client that's excited to do something new from their old site running on Interchange. They have an odd way of processing orders:

1. They use cart to put together order, checkout with credit card info capture via a checkout form, but NO SHIPPING COSTS added yet.

2. The order and credit card info gets encrypted "somehow" and sent to the and they open this pgp encrypted email
   and then enter the order into their "main" system.

3. They then calculate the shipping and contact the customer to confirm order.

4. Once order is confirmed, the use Costco/Elavon to charge the card.

They are quite adamant that this is the work flow that they want to use. So I was wondering if Super Orders/Edit Orders can handle this ... or if this is something that is more a credit card processing end of things.

Hope someone can point me in the right direction. I'd hate to do a bunch of work to just end up say "can't do that with zen cart"...

Appreciate any advice!

-chadd
Super Orders and Edit Orders are post order admin tools.. there is no credit processing that happens in either of these mods..

DivaVocals:

Super Orders and Edit Orders are post order admin tools.. there is no credit processing that happens in either of these mods..

Yes, I do understand that. I see that v1.5 can do partial/full refunds and also void a transaction which has not yet been settled, or an authorization which has not been captured.

How can I add shipping cost after the order has been placed? Something like an "Update Transaction"? Is there another mod that can do that if neither of these do?

-chadd

chadderuski:

Yes, I do understand that. I see that v1.5 can do partial/full refunds and also void a transaction which has not yet been settled, or an authorization which has not been captured.If you are talking about the "grey" payment notifications section on the orders.php page that appears when orders are paid via credit card and PayPal, that is default Zen Cart functionality and it was not added by Super Orders (and it certainly isn't part of Edit Orders). How the notification features work depends entirely on the payment processor. In other words those features work differently with Authorize.net than they do with PayPal. If you need more understanding on this default functionality I'd create a new thread and inquire.. you might also do a search for notifications.php and see if you find anything that might be helpful.

All Super Orders functionality (including the "Payments" feature) is nothing more but simple post sale accounting and order management record keeping functionality (record payments, credits, cancel orders, etc). Edit Orders allows you to edit an order post sale.. None of the features of either mod is not tied to any payment processor or shipping modules of any kind.

chadderuski:

How can I add shipping cost after the order has been placed? Something like an "Update Transaction"? Is there another mod that can do that if neither of these do?You can probably use Edit Orders to add other costs to an order after the fact..

Hi Diva...

Thanks for the info. This is what I was afraid of. That any kind of transaction processing is done outside zencart. This client says that they don't actually "run" the card until the order is ready to ship.

Do you think it would be possible to capture and order (no payment entered), then allow editing of order to verify stock and/or shipping costs, THEN allow the customer to pay for order via credit card?

If something like that is possible, that would probably work for them.

Appreciate the help.

-chadd

chadderuski:

Hi Diva...

Thanks for the info. This is what I was afraid of. That any kind of transaction processing is done outside zencart. This client says that they don't actually "run" the card until the order is ready to ship.

Do you think it would be possible to capture and order (no payment entered), then allow editing of order to verify stock and/or shipping costs, THEN allow the customer to pay for order via credit card?

If something like that is possible, that would probably work for them.

Appreciate the help.

-chadd
This topic is quite off topic for Edit Order support at this point.. That said, let me say this.. I do believe that Authorize.net supports an "Authorize Only" feature, but you would need to log into Authorize.net to complete the sale.. You'll have to look at Authorize.net, but I believe that from your Authorize.net admin you can then update the order with any other order costs before finalizing the order.. You can probably still work Super Orders and Edit Orders into your client's workflow to update the order (add any final costs send out the final invoice, etc) and record the final payment receipt. I would map the whole process out on paper before reviewing it with your client.. Bottomline is that there is a part of this process that will have to happen outside Zen Cart..

Thanks Diva. I know we were starting to get off target, so I opened a new thread dedicated to that subject. I'm aware of what you describe in authorize.net and I've seen it in virtual terminal, but I don't have any hands on experience at this point. Will have to dig in and get my hands dirty.

Really appreciate the advice!

-chadd

I attempted to install this plugin and the install appeared to work, however when I click on orders in admin I get redirected to my homepage. Can somebody explain to me what I might have done wrong? :blink:

newtozc32:

I attempted to install this plugin and the install appeared to work, however when I click on orders in admin I get redirected to my homepage. Can somebody explain to me what I might have done wrong? :blink:

You need to check your install.. If installed correctly then the module will just work..

DivaVocals:

You need to check your install.. If installed correctly then the module will just work..

I did everything correctly. Which files have to be merged? Maybe that is the problem.

newtozc32:

I did everything correctly. Which files have to be merged? Maybe that is the problem.
The readme instructions proved some very detailed instructions on which files need to be merged with other core Zen Cart files.. I'm happy to help if you can help me understand which part of this section of the readme you need more explanation on..

From the installation tab:

There are THREE folders in the fileset

• 1_Base_Files

• 2_Modified_Core_Files

• 3_SQL

• 4_Available_Language_Packs

Please review the readme document, then re-check your install.. If you install this correctly, it will work..

DivaVocals:

The readme instructions proved some very detailed instructions on which files need to be merged with other core Zen Cart files.. I'm happy to help if you can help me understand which part of this section of the readme you need more explanation on..

From the installation tab:

Please review the readme document, then re-check your install.. If you install this correctly, it will work..

Section 2 please.

newtozc32:

I attempted to install this plugin and the install appeared to work, however when I click on orders in admin I get redirected to my homepage. Can somebody explain to me what I might have done wrong? :blink:

From the ZC Back up thread

newtozc32:

I did the full install on my current store and it did not work as expected. In fact, it did not work at all. When I click on it in admin tools it just redirects to the homepage.

Any ideas?

:lookaroun
And my response to this post..
DivaVocals:

You posted in the Edit Orders thread the exact same post only you stated that when you clicked on "orders" you are directed to the home page.. So I would suggest that the issue is that you have installed one or more modules incorrectly and now are GUESSING as to what the issue might be.. Hedging your bets by posting in both support threads is not going to help you and it's not fair to the people who volunteer here to help if you do not fully disclose the issues you are reporting..

Both Edit Order and this add-on cannot be the issue by themselves. Rather something you've installed or mis-installed is the issue.. You need to roll your store back to the state it was before you installed either of these add-ons and start over..

newtozc32:

Section 2 please.

Not sure what you mean by section 2.. I can copy and paste verbatim what's in the readme.. but I don't see the point.. what part of the readme are you unsure about.. (details please.. I'm not gonna guess)