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Edit Orders v4.0 Support Thread

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22 Apr 2013, 08:48
#101
phil_lomas avatar

phil_lomas

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Edit Orders v4.0 Support Thread

edit orders 4.1
zencart 1.5.1
mrrp module installed
installed successfully message was displayed
no error logs

Regards

Phil

lhungil:

I've not been able to duplicate this yet in a test store or a clone of a production store. Can you supply some additional information?

What version of Edit Orders?
What version of Zen Cart?
What order total modules do you have installed?
What order total modules do you have enabled?
What message did you see at the top of the screen after installing Edit Orders and clicking "Admin Home"?
What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
What other modifications (plugins, add-ons, etc) have been done?

22 Apr 2013, 14:01
#102
nannid avatar

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Re: Edit Orders v4.0 Support Thread

lhungil:

Can you check the "/logs" and "/cache" folder for any error messages?

Effectively I fount, inside log folder, some mydebug.log files, with the following maessage:

(/..../myadmin/includes/auto_loaders/config.eo.php): Permission denied in /..../myadmin/includes/init_includes/init_eo_config.php on line 84

The file /.../myadmin/includes/auto_loaders/config.eo.php has been manually deleted after installation.

Something wrong during the installation ?

Thans for help

22 Apr 2013, 14:29
#103
lhungil avatar

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Re: Edit Orders v4.0 Support Thread

MSRP does make some changes to the the Zen Cart pricing functions. At a quick glance it makes the changes on the catalog side to functions_prices.php, but not the admin side of the same file (Edit Orders uses the Zen Cart functions on the admin side). Can you try removing MSRP and see what happens?

Also can you tell us which Order Total Modules you have installed + enabled? "admin" -> "modules" -> "order total".
Example List of Modules:
Gift Certificates sort_order: 840
Low Order Fee sort_order: 400
Shipping sort_order: 200
Sub-Total sort_order: 100
Tax sort_order: 300
Total sort_order: 999

22 Apr 2013, 14:36
#104
lhungil avatar

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Re: Edit Orders v4.0 Support Thread

nannid:

... (/..../myadmin/includes/auto_loaders/config.eo.php): Permission denied in /..../myadmin/includes/init_includes/init_eo_config.php on line 84
...
Something wrong during the installation ?
All this indicates is the user your webserver runs as did not have permission to delete the file, so the installation script could not delete the file.

If you go back through the installation and login to your admin before uploading and then click on "Admin Home" right after uploading, you should see some messages at the top of the browser. If the only message indicates you need to manually delete this file, you can probably safely delete the indicated file. If there are other messages you should address those first.

Can you also answer the questions posted here.

22 Apr 2013, 15:46
#105
nannid avatar

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Re: Edit Orders v4.0 Support Thread

In the previous installation, I deleted by hands the file config.eo.php
After your reply, I recharged that file declaring 777 all autoloader folder and subfolder. In this case the message was: Edit Orders v4.1 install completed!

But the problem persists.

I have to said that I have excluded the sending mail, in my installation.
(The objective is simply to provide the admin to make quotation).

The other caractheristics, as per your require, are:

What version of Edit Orders? Edit Orders 4.1

What version of Zen Cart? 1.5.1

What order total modules do you have installed?
COD Fee ot_cod_fee
Discount Coupon ot_coupon
Group Discount ot_group_pricing 290
Gift Certificates ot_gv
Low Order Fee ot_loworderfee
Shipping ot_shipping
Sub-Total ot_subtotal 100
Tax ot_tax 300
Total ot_total 999

What order total modules do you have enabled?
Group Discount ot_group_pricing 290
Sub-Total ot_subtotal 100
Tax ot_tax 300
Total ot_total 999

What message did you see at the top of the screen after installing Edit Orders and clicking "Admin Home"?
Edit Orders v4.1 install completed!

What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
None

What other modifications (plugins, add-ons, etc) have been done?
None

23 Apr 2013, 14:12
#106
lhungil avatar

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Re: Edit Orders v4.0 Support Thread

Thank You nannid and Phil Lomas for your feedback. I believe I have now narrowed down the cause.

Can you please try the following fix and let me know if it works in your environments?

  1. Remove all products from the affected order (or cancel the order). Make sure the Order Total is Zero (the bug should cause this to be true).
  2. Make the code change listed below.
  3. Add the products back to your order (or to a new order).

Edit "/admin/includes/functions/extra_functions/edit_orders_functions.php" as follows:

Starting at line 1134 replace:

	// Remove order totals already present in the order
	$module_list = explode(';', (str_replace('.php', '', MODULE_ORDER_TOTAL_INSTALLED)));
	$order_totals = eo_get_order_total_by_order($oID);
	if($order_totals !== null) {
		foreach($order_totals as $class => $total) {
			$keys = array_keys($module_list, $class);
			foreach($keys as $key) {
				if($key != 'ot_local_sales_taxes') unset($module_list[$key]);
			}
		}
	}

With the following code:

	// Remove order totals already present in the order
	$module_list = explode(';', (str_replace('.php', '', MODULE_ORDER_TOTAL_INSTALLED)));
	$order_totals = eo_get_order_total_by_order($oID);
	if($order_totals !== null) {
		foreach($order_totals as $class => $total) {
			if($class == 'ot_local_sales_taxes') continue;
			$keys = array_keys($module_list, $class);
			foreach($keys as $key) {
				unset($module_list[$key]);
			}
		}
	}
23 Apr 2013, 14:21
#107
lhungil avatar

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Re: Edit Orders v4.0 Support Thread

nannid:

I have to said that I have excluded the sending mail, in my installation.
(The objective is simply to provide the admin to make quotation).
The module only sends an email when the status has changed (or a comment is added) and "Notify Customer" is set to "Email". You may want to consider just changing the default to either "No Email" or "Hide" depending upon if you want your customer's to be able to see the comments in their order history.

Most of my clients have an additional "order status" called "quoted" or "freight quoted". When they are done editing an order they simply change the status (and type in an appropriate statement in the comments) - and select Notify Customer by Email. The stock Zen Cart email (modified for my client's of course) will then notify the customer their order has been "Quoted". I typically recommend my clients also follow up with a phone call when possible to ensures the customer knows they need to contact the store to finish placing the order.

But in the end, it is all about what works for you :)

23 Apr 2013, 14:50
#108
nannid avatar

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Re: Edit Orders v4.0 Support Thread

Solved !!!

I applied your suggested modifications and your sw runs correctly.

I tried both with an admin order and with an order produced by the front end.

Many thanks for your fundamental help.

29 Apr 2013, 21:40
#109
phil_lomas avatar

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Re: Edit Orders v4.0 Support Thread

Hi Lungil

Yes works for me too.

Thanks

Phil

01 May 2013, 03:14
#110
magz avatar

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Re: Edit Orders v4.0 Support Thread

Hi,

A different problem, with a brand new installation. When I click the "edit" icon or button for any order, I get this error:
===Server error
The website encountered an error while retrieving SITE/ADMIN/edit_orders.php?page=1&oID=(order id #)&action=edit. It may be down for maintenance or configured incorrectly.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.===

I followed the install readme to a t with 1 exception: I did not overwite ZC's icon_edit.gif in ADMIN/images. I actually uninstalled and re-installed just to make sure, with the same result both times. So far I have not modified any of the EO code.

Answers to questions asked of other users with problems:

What version of Edit Orders?
4.1 (release dated April 12, 2013)

What version of Zen Cart?
1.5.1

What order total modules do you have installed/enabled?

INSTALLED BUT NOT ENABLED (came with ZC):
COD Fee ot_cod_fee
Discount Coupon ot_coupon
Group Discount ot_group_pricing
Low Order Fee ot_loworderfee

INSTALLED & ENABLED:
Gift Certificates ot_gv
Shipping ot_shipping
Sub-Total ot_subtotal
Tax ot_tax
Discount Coupon ot_taxcloud_coupon
Exemption Certificates ot_taxcloud_exemption
Total ot_total

What message did you see at the top of the screen after installing Edit Orders and clicking "Admin Home"?
Edit Orders v4.1 install completed!

What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
None related to EO

What other modifications (plugins, add-ons, etc) have been done? (zip file names)
ceon_uri_mapping_4.4.1_for_zc
ckeditor-for-zencart
column_layout_grid_2_3_1
confirm-email-double-entry
Contact Us - Add Subject
EasyPopulate-4.0-master
Frontpage_Slideshow.v2.0.2
new-msrp-display_for_1.5
Return Authorization 3.0.0
taxcloud_1.5.2_for_zc_151
USPS v15 Ratev4 2013_0127 R2013_0327
(Bolded those that have anything to do with orders, but none appear to have modified any of the files changed by EO.)
At this time I have not installed ty_package_tracker yet, but it's on my list of possibilities.

I'll appreciate any insight/assistance. Thank you!
Magz

01 May 2013, 03:22
#111
divavocals avatar

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Re: Edit Orders v4.0 Support Thread

magz:

What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
None related to EO

and you know this for sure because????????? After clicking the edit button you SHOULD see SOMETHING in the error logs.. To alleviate any possibility that it's NOT an Edit Orders error, please clear your error logs. Then try again to do what you were doing when you got the issue.. and check the logs again.. I'm pretty sure something will be there.. Please post that error log..

01 May 2013, 03:42
#112
magz avatar

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Re: Edit Orders v4.0 Support Thread

Hi DivaVocals - I looked at all logs generated on 4/30 after I re-installed EO, and none mentioned EO. But I did what you said, and here's the error log that got generated after I clicked the edit icon again (in addition to the server error 500 mentioned earlier):

PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5') in /SITE/includes/classes/order.php on line 21

Line 21 in that particular order.php is indeed: require_once DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php';

func.taxcloud.php is present in the location specified above.

I hope it's an easy fix. I'd really like to use your plugin, it sounds very promising...

Thank you!
Magz

01 May 2013, 04:01
#113
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Re: Edit Orders v4.0 Support Thread

magz:

Hi DivaVocals - I looked at all logs generated on 4/30 after I re-installed EO, and none mentioned EO. But I did what you said, and here's the error log that got generated after I clicked the edit icon again (in addition to the server error 500 mentioned earlier):

PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5') in /SITE/includes/classes/order.php on line 21

Line 21 in that particular order.php is indeed: require_once DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php';

func.taxcloud.php is present in the location specified above.

I hope it's an easy fix. I'd really like to use your plugin, it sounds very promising...

Thank you!
Magz
The error message wouldn't say "Hey this is an EDIT ORDERS error" persay:laugh:.. it would give you an indication as to where the issue might be coming from. Which is why I questioned you dismissing the error logs as not relevant..

That said.. as you can see this is not an issue cause by Edit Order, but by your Tax Cloud add-on. So you are going to have to troubleshoot what's going on with your Tax Cloud add-on.. You will need to post your issue on the Tax Cloud support thread.. suggest you check your install before posting your question.. are you SURE that there is a file called func.taxcloud.php in your includes/modules/TaxCloud/ folder?? (the SHOP side not the ADMIN side..

Wish I could help, but the issue is NOT with Edit Orders..

01 May 2013, 04:06
#114
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Re: Edit Orders v4.0 Support Thread

You have an error with tax cloud in the orders class file. That's what the error message is telling you, it's not finding the required file from the orders class file. And since edit orders also has to do with orders you need to fix one to fix the other since taxes are involved with orders. It could be a case-sensitive error. In php TaxCloud is not the same as taxcloud or Taxcloud. I would check that first and make sure the directory that func.taxcloud.php is located is spelled that way.

01 May 2013, 04:10
#115
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Re: Edit Orders v4.0 Support Thread

magz:

Hi DivaVocals - I looked at all logs generated on 4/30 after I re-installed EO, and none mentioned EO. But I did what you said, and here's the error log that got generated after I clicked the edit icon again (in addition to the server error 500 mentioned earlier):

PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5') in /SITE/includes/classes/order.php on line 21

Line 21 in that particular order.php is indeed: require_once DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php';

func.taxcloud.php is present in the location specified above.

I hope it's an easy fix. I'd really like to use your plugin, it sounds very promising...

Thank you!
Magz

DivaVocals:

The error message wouldn't say "Hey this is an EDIT ORDERS error" persay:laugh:.. it would give you an indication as to where the issue might be coming from. Which is why I questioned you dismissing the error logs as not relevant..

That said.. as you can see this is not an issue cause by Edit Order, but by your Tax Cloud add-on. So you are going to have to troubleshoot what's going on with your Tax Cloud add-on.. You will need to post your issue on the Tax Cloud support thread.. suggest you check your install before posting your question.. are you SURE that there is a file called func.taxcloud.php in your includes/modules/TaxCloud/ folder?? (the SHOP side not the ADMIN side..

Wish I could help, but the issue is NOT with Edit Orders..

And I just did a quick check.. Tax Cloud actually has NO FILES in common with Edit Orders.. so something is amiss in one or both of your installations of these modules..

I suggest installing ONE at a time and test test test to ensure one is working before installing the other.. Would suggest rolling back to the state your store was before installing EITHER modules.. (not just do an uninstall I mean restore your store and DB to a state it was BEFORE you installed these modules) Then start by installing Edit Orders.. Make SURE it works before you move on to install Tax Cloud.. Either way the issue is NOT Edit Orders, but something amiss with regards to your Tax Cloud add-on.. You will need to post questions relating to Tax Cloud issues in the support thread for Tax Cloud..

01 May 2013, 04:38
#116
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Re: Edit Orders v4.0 Support Thread

Thanks for your pointers, DivaVocals and lankeeyankee. Will research/test/retest/post/etc., and report back IF I find anything relevant to EO in the process...
Thanks for your many contributions as well!
Magz

01 May 2013, 20:49
#117
magz avatar

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Re: Edit Orders v4.0 Support Thread

Mystery solved thanks to RCwebdev. It was indeed an issue with TaxCloud code, so for anyone trying to use both TC 1.5.2 and EO 4.1 (with ZC 1.5.1), to fix the error change the following code in YOUR-SITE/includes/classes/order.php (on whatever line # your error log gives you).
Find:
require_once DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php';
and try replacing it with:
require_once(DIR_FS_CATALOG . DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php');
For me this solved the problem - no more server error 500 or error logs mentioned in my previous post, and now I can finally use Edit Orders 4.1!

01 May 2013, 21:38
#118
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Re: Edit Orders v4.0 Support Thread

magz:

Mystery solved thanks to RCwebdev. It was indeed an issue with TaxCloud code, so for anyone trying to use both TC 1.5.2 and EO 4.1 (with ZC 1.5.1), to fix the error change the following code in YOUR-SITE/includes/classes/order.php (on whatever line # your error log gives you).
Find:
require_once DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php';
and try replacing it with:
require_once(DIR_FS_CATALOG . DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php');
For me this solved the problem - no more server error 500 or error logs mentioned in my previous post, and now I can finally use Edit Orders 4.1!

Want to make sure it's clear.. this error has NOTHING to do with Edit Orders.. Edit Orders only helps to uncover an error created by Tax Cloud.. this would be an issue regardless as to whether or not you have Edit Orders installed.. It's purely a Tax Cloud issue..

03 May 2013, 05:55
#119
magz avatar

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Re: Edit Orders v4.0 Support Thread

lhungil:

Thank You nannid and Phil Lomas for your feedback. I believe I have now narrowed down the cause.

Can you please try the following fix and let me know if it works in your environments?

  1. Remove all products from the affected order (or cancel the order). Make sure the Order Total is Zero (the bug should cause this to be true).
  1. Make the code change listed below.
  1. Add the products back to your order (or to a new order).

Edit "/admin/includes/functions/extra_functions/edit_orders_functions.php" as follows:

Starting at line 1134 replace:

// Remove order totals already present in the order
$module_list = explode(';', (str_replace('.php', '', MODULE_ORDER_TOTAL_INSTALLED)));
$order_totals = eo_get_order_total_by_order($oID);
if($order_totals !== null) {
    foreach($order_totals as $class => $total) {
        $keys = array_keys($module_list, $class);
        foreach($keys as $key) {
            if($key != 'ot_local_sales_taxes') unset($module_list[$key]);
        }
    }
}
> With the following code:
> ```
    // Remove order totals already present in the order
    $module_list = explode(';', (str_replace('.php', '', MODULE_ORDER_TOTAL_INSTALLED)));
    $order_totals = eo_get_order_total_by_order($oID);
    if($order_totals !== null) {
        foreach($order_totals as $class => $total) {
            if($class == 'ot_local_sales_taxes') continue;
            $keys = array_keys($module_list, $class);
            foreach($keys as $key) {
                unset($module_list[$key]);
            }
        }
    }

Hi lhungil - thank you, this code change did fix the subtotal issue in EO 4.1 for me, as well. However, it seems to be causing another issue with Ty Package Tracker 3.1.3. I posted on TPT thread about this, but have been directed here.

With version 1 of the above code, TPT works great. With version 2, however, after the tracking # is added to an order, the email sent to the customer includes a list of all shippers, even those that are turned off. I only have USPS turned on, and only the USPS tracking # field appears on my Edit Orders page, but here's the list customers get in their emails (the bolded part is the only one that should appear):

====
Your FedEx Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.
http://www.fedex.com/Tracking?action...&tracknumbers=

It may take up to 24 hours for the tracking information to appear on the
website.

Your UPS Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.
http://wwwapps.ups.com/WebTracking/p...nquiryNumber1=

It may take up to 24 hours for the tracking information to appear on the
website.

**Your USPS Tracking ID is 9000000000000000000000
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.
https://tools.usps.com/go/TrackConfirmAction!input.action?tLabels=#9000000000000000000000

It may take up to 24 hours for the tracking information to appear on the
website.**

Your Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.

It may take up to 24 hours for the tracking information to appear on the
website.

Your Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.

It may take up to 24 hours for the tracking information to appear on the
website.
*====

*I noticed your snippet mentions ot_local_sales_taxes - I don't have that module installed, I use TaxCloud instead. No idea if that could be related to the issue, what are your thoughts? Can the snippet be adjusted to work with TaxCloud, or another one added someplace to fix the TPT issue? (I'm not a programmer, wouldn't know where to start.)

Thank you!
Magz

03 May 2013, 06:14
#120
divavocals avatar

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Re: Edit Orders v4.0 Support Thread

magz:

Hi lhungil - thank you, this code change did fix the subtotal issue in EO 4.1 for me, as well. However, it seems to be causing another issue with Ty Package Tracker 3.1.3. I posted on TPT thread about this, but have been directed here.

With version 1 of the above code, TPT works great. With version 2, however, after the tracking # is added to an order, the email sent to the customer includes a list of all shippers, even those that are turned off. I only have USPS turned on, and only the USPS tracking # field appears on my Edit Orders page, but here's the list customers get in their emails (the bolded part is the only one that should appear):

====
Your FedEx Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.
http://www.fedex.com/Tracking?action...&tracknumbers=

It may take up to 24 hours for the tracking information to appear on the
website.

Your UPS Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.
http://wwwapps.ups.com/WebTracking/p...nquiryNumber1=

It may take up to 24 hours for the tracking information to appear on the
website.

**Your USPS Tracking ID is 9000000000000000000000
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.
https://tools.usps.com/go/TrackConfirmAction!input.action?tLabels=#9000000000000000000000

It may take up to 24 hours for the tracking information to appear on the
website.**

Your Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.

It may take up to 24 hours for the tracking information to appear on the
website.

Your Tracking ID is
Click here to track your package.
If the above link does not work, copy the following URL address and paste it
into your Web browser.

It may take up to 24 hours for the tracking information to appear on the
website.
*====

*I noticed your snippet mentions ot_local_sales_taxes - I don't have that module installed, I use TaxCloud instead. No idea if that could be related to the issue, what are your thoughts? Can the snippet be adjusted to work with TaxCloud, or another one added someplace to fix the TPT issue? (I'm not a programmer, wouldn't know where to start.)

Thank you!
MagzIt's not that I don't want to help.. it's that I CAN'T help you with a problem that is not caused by a defect with the Ty Package Tracker code.. I directed you here because the issue you are having is not with the Ty Package Tracker code, but rather with the code you used to modify the Edit Order files which has caused the issue you are reporting.. The Edit Orders code is the cause.. not the Ty Package Tracker code.. This support thread is where you got the code from. lhungil wrote the code and is probably the BEST person to direct you as to how to fix it.. so this is where you must come for the solution..