Tableau Responsive Theme - Support Thread

DrByte:

May be best to contact Numinix for help with their template.

I have tried to contact them, but with no luck so far. I am sitting on their home page waiting for the web chat to go 'Online'

I have just uploaded Zen Cart v1.5.4 and this template works fine. So I believe from that, that the latest version of Tableau currently does not work with ZC V1.5.5a

I have installed Tableau but when I click on the Configure button nothing happens. I am using Zen Cart v1.5.5a and PHP 7. I notice on the forum that someone else had the same problem three years ago. Is there a fix?

SPython:

I have installed Tableau but when I click on the Configure button nothing happens. I am using Zen Cart v1.5.5a and PHP 7. I notice on the forum that someone else had the same problem three years ago. Is there a fix?
Numinix wrote their own configuration menu, which also significantly alters the built-in configuration menu when you install their plugins.
Best to contact them for help with their code, since they wrote it.

Hi All.

I am using Zen Cart v1.5.5a with Tableau v1.6.14. I have PHP 5.6.19 (& 7.0.4 testing server) with SQL 2.4.18. I have tested Tableau v1.3.3 through to v1.6.14 and Zen Cart v1.51 through to v1.5.5a. Lots of testing.

I have a couple of Zen stores live and they ALL suffer with this issue (with this template active).

The problem:
When a customer views index.php?main_page=account_history the page does not complete the load and skips displaying anything after the account menu.

Example img:

Note: The footer fails and the page does not finish the load.

Error log as follows:

[15-Jul-2016 21:15:39 UTC] Request URI: /ted_zencart/index.php?main_page=account_history, IP address: ::1
#1 require(C:\wamp\www\ted_zencart\includes\templates\tableau\templates\tpl_account_history_default.php) called at [C:\wamp\www\ted_zencart\includes\templates\tableau\common\tpl_main_page.php:201]
#2 require(C:\wamp\www\ted_zencart\includes\templates\tableau\common\tpl_main_page.php) called at [C:\wamp\www\ted_zencart\index.php:97]
[15-Jul-2016 21:15:39 UTC] PHP Warning: Division by zero in C:\wamp\www\ted_zencart\includes\templates\tableau\templates\tpl_account_history_default.php on line 31[15-Jul-2016 21:15:39 UTC] PHP Stack trace:[15-Jul-2016 21:15:39 UTC] PHP 1. {main}() C:\wamp\www\ted_zencart\index.php:0[15-Jul-2016 21:15:39 UTC] PHP 2. require() C:\wamp\www\ted_zencart\index.php:97[15-Jul-2016 21:15:39 UTC] PHP 3. require() C:\wamp\www\ted_zencart\includes\templates\tableau\common\tpl_main_page.php:201[15-Jul-2016 21:15:39 UTC] **PHP Fatal error: ** Call to a member function display_count() on null in C:\wamp\www\ted_zencart\includes\templates\tableau\templates\tpl_account_history_default.php on line 72[15-Jul-2016 21:15:39 UTC] PHP Stack trace:[15-Jul-2016 21:15:39 UTC] PHP 1. {main}() C:\wamp\www\ted_zencart\index.php:0[15-Jul-2016 21:15:39 UTC] PHP 2. require() C:\wamp\www\ted_zencart\index.php:97[15-Jul-2016 21:15:39 UTC] PHP 3. require() C:\wamp\www\ted_zencart\includes\templates\tableau\common\tpl_main_page.php:201

Remember all is fine whilst previous orders are present. This is only if there are no orders present. I can see the fatal error but don't know where to start! Any help would be appreciated. :blush:

Regards

SpaceMonkey

Hi again.

I have one store which completes this properly and displays:

You have not yet made any purchases.

This store is Zen Cart v1.54 with PHP 5.6.19 & Tableau v1.1.1. I would just go back but really need the discount codes & a few other repairs interest me. I have tried simply using the Tableau v1.1.1 tpl_account_history_default.php but this causes other problems!

Thanks in advance.

Space Monkey

SPython:

I have installed Tableau but when I click on the Configure button nothing happens. I am using Zen Cart v1.5.5a and PHP 7. I notice on the forum that someone else had the same problem three years ago. Is there a fix?

Hi,

I have installed this on several site now and about 50% have not allowed access to the configure function. However you can access the configure options directly in your DB with phpMyAdmin. See table template_configuration and I think the rest will make sense to you in there!!

Hope this helps. :yes:

Robert Davis:

A brand new zen cart 1.5.5a

When installing tableau, I get check marks on every item except for "Added CSS JS Loader Configuration", where instead I get an exclamation mark and a pink background. Manual inspection reveals that all queries in new_install.php appear to have succeeded.

After install, I activate tableau... but when I attempt the "configure" button, nothing happens. No config panel reveals itself. Likewise with the "details" button.

Chrome's tools/developer tells me "Uncaught TypeError: Object ... has no method 'fancybox'"

This despite the fact that fancybox/jquery.fancybox.js and jquery_fancybox.js are both installed in includes/javascript

This has got me baffled. I have searched this thread without result. I have removed and re-installed everything without result. I have installed the same tableau at a zen cart test site with an older zen cart version, and it works there == configure reveals a panel where I can enter configs.

Any helpful suggestions appreciated.

adb34:

I am using 1.5.5a

When you go to Template Selection and hover over the image of Tableau two buttons appear Configure & Details, neither do anything. Could some please tell if they work and what should I see? Also I am a bit confused with the installation details. It has headings of '04. Global Configuration' and '05. Header Configuration' Etc. with instructions on what to do. I cannot find these anywhere in my admin.

adb34:

It is looking like nobody can get the up-dated template to work. I have loaded to two different sites with two different results site one and site two and I am not talking about the picture.

Some have tried a work around and some have said not to use this up-dated template. For me, I thought it would solve all my problems but no.

So to start with, can anybody help with the admin->Tools->Template Selection->Tableau Template->configure ?

Hi,

As I said above this template has been installed to 1.53, 1.54 and now 1.5.5a many times. This bit has caused me errors for a year or so now...... On occasion this section has just started working after sometime (suspect hosting) and others never has worked. But still the glass is half full. :P Can't moan to much, is a good place to start for free. Maybe if you turn a good profit hire a developer to fix YOUR bugs.

This appears to be one of the better FREE responsive templates I have found for Zen Cart so I have stuck with it! And yes I have tried to contact Numinix but never any joy.

However, it's not game over! You can access the configure options directly in your DB with phpMyAdmin. See table template_configuration and I think the rest will make sense to you in there!!

Hope this helps & good luck.

SpaceMonkey

Does the template not work with v1.5.5a and PHP Version: 5.5.35? This was a fresh install, no other add-ons.

Clicking on "Configure" within the template selection with link to: ****template_select.php#configuration-wrapper, does absolutely nothing.
Additionally, the slider only displays the first banner with sort order 0. If I setup 2 or 3 with sort order 0, it will only show the first one.

Just added the new template. Install went fine but I cannot get the sideboxes to show up. It's been almost a year since I worked on this site and I am sure it's something simple, but I can't figure it out. The side boxes all displayed before I installed the new template.

Jeffg23:

Just added the new template. Install went fine but I cannot get the sideboxes to show up. It's been almost a year since I worked on this site and I am sure it's something simple, but I can't figure it out. The side boxes all displayed before I installed the new template.
Usually that means you haven't gone into Admin->Tools->Layout Boxes Controller and set the boxes you want displayed. (Usually starts with clicking "Reset" at the bottom of the page if all are at 0).

I did reset the boxes and even went in and made a few changes to a few. But still no sideboxes. I have 6 turned on for the left column. 2 of the six now do not show up in the list, but that's another issue. I also went into admin/layout and reset the column width, and made sure I had the left column set to on.

The problem might be an issue with Tableau ... in which case contacting Numinix might be the best course of action.

You could also post the URL to your site so someone can take a peek and try to discern what's wrong. (usually we'd do that by looking at the raw HTML of the page in the browser, and compare that with the raw HTML of another template/site where the columns are displaying properly, and then assess the differences for possible causes; Sometimes with some templates additional complicating factors such as aggressively-changed components under the guise of promising mobile-friendliness can make troubleshooting a lot more difficult, in which case the template author is the best source of guidance.)

Split login doesn't work with this template. Be sure to set admin->configuration->layout settings->Use split-login page to false.
When this value is set to true, clicking the "Sign Up" button just sends you back to the login page.

I installed this theme into a vanilla version of zen cart v1.5.5a and received the errors of

Cannot install Template Options, please make sure you have uploaded all files in the package.
Error New installation file missing, please make sure you have uploaded all files in the package.

I tried the installation again with the same result. I searched the forums and I don't see anyone with the same problem.

I installed the theme with a vanilla version of zen cart v1.5.4 with the same result. So, I seem to not be doing something correctly. I renamed the YOUR_CATALOG with the name of my installation folder and the YOUR_ADMIN to the name of my admin folder. Then I merged the docs folder and added the other text files to the main directory. So, all the files from the package were in place.

Am I possibly missing an sql update to the database?

After the "YOUR_ADMIN to the name of my admin folder." I meant to put that I merged that into a vanilla v1.5.5.a and 1.5.4. Just a clarification.

Installed this today. Pretty cool, but it broke our site. Going to have the host roll it back. :(
Not going to list the problems other than the core has changed enough where configuration of the categories does not work any longer.

I'm having an issue with Tableau version 1_6_14 which I could really use some assistance on.

I have installed the theme and everything is fine. I can get configuration settings and everything all seems to work apart from 1 crucial component. That component is the categories link at the top of the home page .. when you click it .. nothing shows. When you click the categories link it targets my website with the /# for some reason and yet if you use the sitemap link on the bottom .. all categories are showing without issue.

Much as the theme is excellent and well laid out ( much cudos for that Numinix) ... there is no point in me trying to use the theme if my customers can't find my product (only via the site map) ...

Is this a general issue ? or am I doing something wrong here ? .. every other theme I have used has no issues with showing the categories, so I know this is not a zencart core issue (zencart version 1.5.4)

I await your response.

Kind Regards

wallart studios:

I'm having an issue with Tableau version 1_6_14 which I could really use some assistance on.

I have installed the theme and everything is fine. I can get configuration settings and everything all seems to work apart from 1 crucial component. That component is the categories link at the top of the home page .. when you click it .. nothing shows. When you click the categories link it targets my website with the /# for some reason and yet if you use the sitemap link on the bottom .. all categories are showing without issue.

Much as the theme is excellent and well laid out ( much cudos for that Numinix) ... there is no point in me trying to use the theme if my customers can't find my product (only via the site map) ...

Is this a general issue ? or am I doing something wrong here ? .. every other theme I have used has no issues with showing the categories, so I know this is not a zencart core issue (zencart version 1.5.4)

I await your response.

Kind Regards

This seems to be a recurring theme with Tableau installations. We will be adding more direction to the docs in this regard.

The categories listed at the top of any Zen Cart theme are called Categories Tabs. This feature needs to be enabled for Tableau. Most Zen Cart templates have a categories sidebox showing on the home page, but Tableau does not. The sidebox does show on the product listings.

I hope this information is helpful. It has been mentioned multiple times in this thread, but unfortunately this thread is getting quite long.

Version 1.8.4 has been released with the updated documentation.

Here is the specific step that was missing:
Go to ADMIN > CONFIGURATION > Categories-Tabs Menu ON/OFF and set the option to 1