GoDaddy PayPal error - (77) error setting certificate verify locations

DrByte:

3. As for the POODLE fix, you SHOULD still proceed with making the fix posted in the Announcement at http://www.zen-cart.com/showthread.php?214916-Important-announcement-about-POODLE-and-payment-security
   Thanks, already done.

DrByte:

... 2. The "77" error is a misconfiguration bug in GoDaddy's servers. Tell their tech support agent to escalate the ticket to the highest level tech department ... because the staff in that department are fully informed of the issue and are working on a fix.
I called again (46 min 29 sec), and immediately showed the agent the error, and immediately sent link to this part of your post to this thread.

He, in turn, immediately escalated the case, and continued to check back with me while 3 admins (he said that this is their top level) checked into everything and the outcome was them reporting that everything on their end is connecting correctly, and it's not an issue on their end (and a suggestion to call paypal).

Has anybody had any success (besides Ajah, although I'd like to know how Ajah had success) at getting this fixed yet? Either zencart, paypal, godaddy, other host??? I don't see many others stating that they too are having this problem, so am I just in some very small minority having this issue or what?

UPDATE: I went ahead and called paypal. My case was escalated up to MTS (merchant tech support). They have no idea at this time, but will check and test and email me later...

I see that the starter of this thread is still having the issue too:
https://printable-craftshop.com

So far godaddy says it's an issue with paypal, and initally paypal says it's a godaddy issue, but paypal with check further into the matter... My money bet is that it's a godaddy issue, but it appears that I need to have an understanding of the issue causing the error to tell to support so that they can see the cause of the problem...

While you should be sure to address the POODLE issue explained in:
http://www.zen-cart.com/showthread.php?214916-Important-announcement-about-POODLE-and-payment-security

This is a GoDaddy issue on the 77 error showing in the:
/extras/curltester.php

Error 77: error setting certificate verify locations: CAfile: /etc/pki/tls/certs/ca-bundle.crt CApath: none

Ajeh:

While you should be sure to address the POODLE issue explained in:
http://www.zen-cart.com/showthread.php?214916-Important-announcement-about-POODLE-and-payment-security
Thanks, I mentioned twice that I commented out the two paypal files. The announcement states that:

Affected files:
/includes/modules/payment/paypal/paypal_curl.php around line 58
/includes/modules/payment/authorizenet_aim.php around line 600
/includes/modules/payment/authorizenet_echeck.php around line 589
/includes/modules/payment/paypaldp.php around line 2342
/includes/modules/payment/linkpoint_api/class.linkpoint_api.php around line 309

I'm not using authorizenet nor linkpoint, so I did not touch those files, but I can anyway...

Ajeh:

This is a GoDaddy issue on the 77 error showing in the:
/extras/curltester.php

Error 77: error setting certificate verify locations: CAfile: /etc/pki/tls/certs/ca-bundle.crt CApath: none

The problem seems to be showing godaddy that it is a problem with their config, and I cannot see in the curltester results anything to point out to them to show this.

At this point all I know is to show them the curltester resultes and have them try to check out on my site and get the error, BUT what should be said to them to communicate and demonstrate that this is a godaddy error? Because, they (4 agents + 3 senior top level support admins) say otherwise... and I've played all of the ping pong that I can stand to play...

Yes, still having the issue ... what are we supposed to do when we are caught in the middle like this, it's crazy.

GoDaddy took ages to look into it but came back saying all was good: they say it's a ZenCart issue.
PayPal have no idea what I'm talking about: they say it's a GoDaddy issue.

I too wonder why nobody else is reporting this. To the other guys who are having this issue - are you using an SSL cert? Wondered if my issues were due to that.

Going to phone GoDaddy again and refer to all this.

:wacko:

enlightened? what is your domain?

OK...second long call to GoDaddy: it's a PayPal issue.

They sent me two links (second one suggesting some of us will not be able to use PayPal, temporarily)

https://www.paypal-community.com/t5/PayPal-Forward/PayPal-Response-to-SSL-3-0-Vulnerability-aka-POODLE/ba-p/891829

http://venturebeat.com/2014/10/15/paypal-says-its-poodle-security-flaw-fix-may-break-the-service-for-some-users-merchants/

They want me to disable PayPal and try another payment processor (I have Stripe, and that doesn't work either, but I didn't know if that was because I haven't enabled it in a while and needed to update; but they think it might be being affected by this issue).

Why aren't there more people reporting this though?

enlightened:

OK...second long call to GoDaddy: it's a PayPal issue.

They sent me two links (second one suggesting some of us will not be able to use PayPal, temporarily)

https://www.paypal-community.com/t5/PayPal-Forward/PayPal-Response-to-SSL-3-0-Vulnerability-aka-POODLE/ba-p/891829

http://venturebeat.com/2014/10/15/paypal-says-its-poodle-security-flaw-fix-may-break-the-service-for-some-users-merchants/

They want me to disable PayPal and try another payment processor (I have Stripe, and that doesn't work either, but I didn't know if that was because I haven't enabled it in a while and needed to update; but they think it might be being affected by this issue).

Why aren't there more people reporting this though?

Having the same issue with my site. 2nd call to GoDaddy after a call to PayPal pointing back to GoDaddy. GoDaddy is now saying it must be something with ZenCart. Not! Very frustrating. BluePay is working fine.

Billie

This is NOT a PayPal problem.

Since their tech staff still don't seem to be forthcoming with any solution, maybe this might work ...

On your server is there a public_html/.user.ini or public_html/php.ini file?
If so, what's in it?
Is there a line in it that starts with "curl.cainfo" ? If so, does adding a "#" or ";" to the start of the line cause the problem to go away?

DrByte:

Since their tech staff still don't seem to be forthcoming with any solution, maybe this might work ...

On your server is there a public_html/.user.ini or public_html/php.ini file?
If so, what's in it?
Is there a line in it that starts with "curl.cainfo" ? If so, does adding a "#" or ";" to the start of the line cause the problem to go away?

Don't see either one of those files. Just got off the phone with GoDaddy and they said they have checked out everything and it's not on their end. Has to be something in the code.

Billie

I don't seem to have anything like that.

DrByte:

Since their tech staff still don't seem to be forthcoming with any solution, maybe this might work ...

On your server is there a public_html/.user.ini or public_html/php.ini file?
If so, what's in it?
Is there a line in it that starts with "curl.cainfo" ? If so, does adding a "#" or ";" to the start of the line cause the problem to go away?

Yes, I do have a public_html/.user.ini file, but no the file does not even contain "curl".

Whoohooo, just got a call from GoDaddy: it IS their CURL issue and they were apologetic.

It had been misdiagnosed due to a similar issue, then they looked into it some more and found it was something they have to do to their servers.

They don't have a timeframe, but just wanted to let me/us know and to apologise.

Watch this space!

I was just told that they're half done rolling out fixes to affected servers, and hope to have it all completed by early tomorrow.

DrByte:

I was just told that they're half done rolling out fixes to affected servers, and hope to have it all completed by early tomorrow.

OK.... Do I just wait or do I need to call them back?:no:

BGoat:

OK.... Do I just wait or do I need to call them back?:no:

Just verified with the person I was dealing with at GoDaddy that yes, they should have all the servers fixed within 8-9 hours. Keeping my fingers crossed that this is the case.

Yes fingers crossed - appreciate everyone's input here, good to know you're not alone when you are piggy-in-the-middle.

It pains me to see all these attempted checkouts, not even knowing who these people are so no chance of following up with them to say sorry, and it's fixed now. Although...thinking about it, because I have Recover Cart Sales installed their carts should be saved in there shouldn't they?

Anyway, looking forward to seeing the 'I'm working' posts!

enlightened:

Yes fingers crossed - appreciate everyone's input here, good to know you're not alone when you are piggy-in-the-middle.

It pains me to see all these attempted checkouts, not even knowing who these people are so no chance of following up with them to say sorry, and it's fixed now. Although...thinking about it, because I have Recover Cart Sales installed their carts should be saved in there shouldn't they?

Anyway, looking forward to seeing the 'I'm working' posts!

6 pm EDT and mine now works.

PS I'm NOT holding my breath for a call and apology from godaddy for my 4 calls to them with over 2 hrs on hold time, and them insisting up-and-down that I need a new paypal button... etc.

23:55 GMT - I'm working! :D

It wasn't working even just 5 mins ago, but I tried a second time just to make sure and the curltester came up all good and checkout worked.

Thanks for everyone's help!