Pricing and Free Shipping missing

Now I have another problem. I uploaded the image but the thing keeps saying that the image does not exist even though you can see the image right there in admin. Does not make any sense!!!??? I uploaded it to the Main Directory and it just isn't showing up.

Although this is driving me crazy, fortunately, I have to bring some $ in here. I have a Halloween Party I have to play tonight. I appreciate everyone's help but I need to get out of here and load up for the gig. I will get back with this tomorrow. If you have any other ideas I would greatly appreciate it.

Thank you so much,

Silver

The default goes here:
/includes/templates/template_default/images/always-free-shipping.gif

and the one for your template goes here:
/includes/templates/your_template_dir/images/always-free-shipping.gif

NOTE: in the View Source I see:

<!--bof free ship icon  --> <!--eof free ship icon  --> 

In the file:
/includes/templates/your_template_dir/templates/tpl_product_info_display.php

you should have the code:

<!--bof free ship icon  -->
<?php if(zen_get_product_is_always_free_shipping($products_id_current) && $flag_show_product_info_free_shipping) { ?>
<div id="freeShippingIcon"><?php echo TEXT_PRODUCT_FREE_SHIPPING_ICON; ?></div>
<?php } ?>
<!--eof free ship icon  -->

And you should have the file:
/includes/languages/english/extra_definitions/product_free_shipping.php

And you should have the define of:

Line #[B]26[/B] : define('TEXT_PRODUCT_FREE_SHIPPING_ICON',  zen_image(DIR_WS_TEMPLATE_IMAGES . 'always-free-shipping.gif', 'Always  Free Shipping')); // for an image or comment out to use another

SilverHD:

I just noticed something. I just added the guitar to the cart to see what would happen and this came up:

You may want to add some instructions for using the shopping cart here. (defined in includes/languages/english/shopping_cart.php)

Any idea what that statement would mean and would that have something to do with the problem???

Silver
Hi
Looks like you are making progress. That statement is telling you that you can personalize that page and where to go to do it. You will find several in your shop. But it has nothing to do w your problem.

We're you able to check that other switch I mentioned in my PS?

Lruskauff

SilverHD:

Iruskauff:

I just took a look at the myDEBUG files for today's date and there are exactly 100 of them. I'm sure that you don't want me to copy each and every one of them and post them here, so I'm not sure what to do??

Silver
Some of them prob referred to the missing image file. You can delete all of them to give you a starting point and then go to your site, go to your guitar page, then go back to the logs to see if a new error is produced.

Actually, before you delete them, open a few to see the type of information in them.

Lruskauff

Linda,

Here is where I am:

I placed the free shipping image both here:

/includes/templates/template_default/images/always-free-shipping.gif

and here:

/includes/templates/your_template_dir/images/always-free-shipping.gif

the strange part about it is that I am getting the statement that the "IMAGE DOES NOT EXIST"

even though I get this on this when I press EDIT (screen shot)

As you can see, in this screen shot, I uploaded it to the Main Directory, which,
apparently is the wrong place, but I also uploaded the same image to the above
so I am still bewildered?

Iruskauff:

I will give what you recommended a try but I found that I don't have anything
to open them.

To sum things up, I'm still in a quandry.

Thanks,

Silver

Linda:

Just checked both includes files and both are fine. Something is nuts!!

Silver

The image belongs in:
/includes/templates/responsive_sheffield_blue/images/always-free-shipping.gif

which I see you have ... but I am not seeing it in your View Source ...

On the Product Type in the edit that has nothing to do with the always free shipping image ...

Look in the file:
/includes/templates/responsive_sheffield_blue/templates/tpl_product_info_display.php

Do you have the code:

<!--bof free ship icon  -->
<?php if(zen_get_product_is_always_free_shipping($products_id_current) && $flag_show_product_info_free_shipping) { ?>
<div id="freeShippingIcon"><?php echo TEXT_PRODUCT_FREE_SHIPPING_ICON; ?></div>
<?php } ?>
<!--eof free ship icon  -->

Look in the file:
/includes/languages/english/extra_definitions/product_free_shipping.php

Do you have the define:

define('TEXT_PRODUCT_FREE_SHIPPING_ICON',  zen_image(DIR_WS_TEMPLATE_IMAGES . 'always-free-shipping.gif', 'Always  Free Shipping')); // for an image or comment out to use another

Linda:

I have looked in:
/includes/templates/responsive_sheffield_blue/templates/tpl_product_info_display.php

and:

/includes/templates/responsive_sheffield_blue/templates/tpl_product_info_display.php

and the code is exactly as you have described above.

You said:

The image belongs in:
/includes/templates/responsive_sheffield_blue/images/always-free-shipping.gif

which I see you have ... but I am not seeing it in your View Source ...

Don't know exactly what you mean? I know I placed it there? Are you saying it's not there?

I just checked and it's there. Possibly should it be a png instead of a gif???

Silver

If you go to Catalog ... Product Types ... and on the Product General click on EDIT LAYOUT is this turned on?

Product Free Shipping Image Status - Catalog
Show the Free Shipping image/text in the catalog?

Make sure you are checking the Product General product type ...

Linda:

When I click on EDIT LAYOUT. This is what I get:

BTW, it is marked Y

Here is the other Screen Shot Product- Free Shipping:

Silver

Well, now I have to leave to go to church. Linda, I really appreciate your help. I really don't know what is going on. Template????

Silver

One image looks like you are on Product General but the second image looks like you are on Product Free Shipping ... so you are sure you are on Product General when you click EDIT LAYOUT?

If you temporarily switch to the Classic Template does the Free Shipping image show up?

I am assuming you double checked that the Product itself is marked as:

Always Free Shipping: Yes, Always Free Shipping

Linda:

Still have not figured this out. Switched back to the Classic Template and the Free Shipping still does not show up.

The product itself is marked: Always Free Shipping, as per this Screen Shot:

I am still at a loss??

Silver

What happens when you switch to the Classic Template?

There is again no pricing and no image for free shipping. Same as with the Responsive Sheffield Blue???

Could you add another test Product in the same category as your guitar product and set it to always free shipping?

I'll give it a try.

Could you switch to the classic template and leave it up for a few minutes?

This is a twelve string guitar that I had on the inactive file that has been discontinued. I brought it back to see if it would have the same problem and it obviously does. It, again isn't showing the free shipping image and no pricing. I feel I'm in the twilight zone!

Silver