One-Page Checkout [Support Thread]

A link to the site would help. If you don't want to 'publish' it, you can send it to me via the Private Message feature on the Zen Cart forums (refer to that link in the top menu-bar).

Sorry... of course - pollardscoffee.co.uk

Thank you

The site, when viewed with FireFox shows an insecure connection for the main page (it shows 'secure' for the Contact Us page, as it should).

Are you really, really sure that both the HTTP_SERVER and HTTPS_SERVER definitions indicate https://http://pollardscoffee.co.uk?

Thank you. Here are my setting - includes = * Enter the domain for your store

• If you have SSL, enter the correct https address in BOTH the HTTP_SERVER and HTTPS_SERVER settings, instead of just an http address.
  */
  define('HTTP_SERVER', 'https://pollardscoffee.co.uk');
  define('HTTPS_SERVER', 'https://pollardscoffee.co.uk');

/**

• If you have https enabled on your website, set this to 'true'
  */
  define('ENABLE_SSL', 'true');

and the admin folder =

define('HTTP_SERVER', 'https://pollardscoffee.co.uk');
/**

• Note about HTTPS_SERVER:
• There is no longer an HTTPS_SERVER setting for the Admin. Instead, put your SSL URL in the HTTP_SERVER setting above.
  */

/**

• Note about DIR_WS_ADMIN
• The DIR_WS_ADMIN value is now auto-detected.
• In the rare case where it cannot be detected properly, you can add your own DIR_WS_ADMIN definition below.
  */

/**

• Enter the domain for your storefront URL.
• Enter a separate SSL URL in HTTPS_CATALOG_SERVER if your store supports SSL.
  */
  define('HTTP_CATALOG_SERVER', 'https://pollardscoffee.co.uk');
  define('HTTPS_CATALOG_SERVER', 'https://pollardscoffee.co.uk');

/**

• Do you use SSL for your customers login/checkout on the storefront? If so, enter 'true'. Else 'false'.
  */
  define('ENABLE_SSL_CATALOG', 'true');

Could it be an issue with the certificate?

What happens if you temporarily change your template to the built-in responsive_classic? Does it display the same behavior?

Just trying to see if it could be a template-related issue.

I get the same Whoops timeout message

Lintong:

I get the same Whoops timeout message
OK, that weeds out the possibility of the template. What other plugins or changes have been installed/made to the site?

The issue that you're having has to do with the site's session creation/maintenance. Who's your webhost and what version of PHP is in use?

I'm following up on a post from several weeks ago. Client just approved installing the current version. I have 2.3.8 installed and getting the same error I was before when clicking update for the address section in guest checkout:

setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 1.7.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:58 {cache: false, type: "POST", traditional: true, dataType: "json", timeout: 5000,##…}
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at Object.<anonymous> (jquery.checkout_one.js?1618668915:998)
at n (jscript__jquery.min.js:2)
at Object.fireWith (jscript__jquery.min.js:2)
at Object.fire [as resolve] (jscript__jquery.min.js:2)
at Object.success (index.php?main_page=checkout_one:66)
at n (jscript__jquery.min.js:2)
at Object.fireWith [as resolveWith] (jscript__jquery.min.js:2)
at w (jscript__jquery.min.js:4)
at XMLHttpRequest.d (jscript__jquery.min.js:4)

Zen Cart 1.5.7a
PHP 7.2

I did copy the one extra file in /includes/modules/pages/checkout_payment to /includes/modules/pages/checkout_one. It was: jscript_double_submit.php

jeking:

I'm following up on a post from several weeks ago. Client just approved installing the current version. I have 2.3.8 installed and getting the same error I was before when clicking update for the address section in guest checkout:

setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 1.7.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:58 {cache: false, type: "POST", traditional: true, dataType: "json", timeout: 5000,##…}
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at Object.<anonymous> (jquery.checkout_one.js?1618668915:998)
at n (jscript__jquery.min.js:2)
at Object.fireWith (jscript__jquery.min.js:2)
at Object.fire [as resolve] (jscript__jquery.min.js:2)
at Object.success (index.php?main_page=checkout_one:66)
at n (jscript__jquery.min.js:2)
at Object.fireWith [as resolveWith] (jscript__jquery.min.js:2)
at w (jscript__jquery.min.js:4)
at XMLHttpRequest.d (jscript__jquery.min.js:4)

Zen Cart 1.5.7a
PHP 7.2

I did copy the one extra file in /includes/modules/pages/checkout_payment to /includes/modules/pages/checkout_one. It was: jscript_double_submit.php
You need to upgrade to a now-extant version of jQuery. Current version is 3.6.0; zc157c ships with 3.5.1.

lat9:

You need to upgrade to a now-extant version of jQuery. Current version is 3.6.0; zc157c ships with 3.5.1.

We had tried that when OPC was 2.3.4 and still got this error. I've updated the site to 3.5.1 and get the same error:

jquery.checkout_one.js?1618668915:54 setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 3.5.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:56 {cache: false, type: "POST", traditional: true, dataType: "json", timeout: 5000,##…}
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at jquery.checkout_one.js?1618668915:998
at c (jscript_jquery.min.js:2)
at Object.fireWith [as resolveWith] (jscript_jquery.min.js:2)
at Object.s.<computed> [as resolve] (jscript_jquery.min.js:2)
at Object.success (index.php?main_page=checkout_one:64)
at c (jscript_jquery.min.js:2)
at Object.fireWith [as resolveWith] (jscript_jquery.min.js:2)
at l (jscript_jquery.min.js:2)
at XMLHttpRequest.<anonymous> (jscript_jquery.min.js:2)

Just noticed I'm using the minified. Do you need the unminified to get the right line numbers?

jeking:

We had tried that when OPC was 2.3.4 and still got this error. I've updated the site to 3.5.1 and get the same error:

jquery.checkout_one.js?1618668915:54 setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 3.5.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:56 {cache: false, type: "POST", traditional: true, dataType: "json", timeout: 5000,##…}
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at jquery.checkout_one.js?1618668915:998
at c (jscript_jquery.min.js:2)
at Object.fireWith [as resolveWith] (jscript_jquery.min.js:2)
at Object.s.<computed> [as resolve] (jscript_jquery.min.js:2)
at Object.success (index.php?main_page=checkout_one:64)
at c (jscript_jquery.min.js:2)
at Object.fireWith [as resolveWith] (jscript_jquery.min.js:2)
at l (jscript_jquery.min.js:2)
at XMLHttpRequest.<anonymous> (jscript_jquery.min.js:2)

Just noticed I'm using the minified. Do you need the unminified to get the right line numbers?
Yes, unminified version will pinpoint where the issue is sourced.

Thank you for the continued help. Here is the entire console log with the unminified 3.5.1

jscript_jquery.js:10353 Uncaught TypeError: url.indexOf is not a function
at jQuery.fn.init.jQuery.fn.load (jscript_jquery.js:10353)
at jscript_menu_conf.js:91
jQuery.fn.load @ jscript_jquery.js:10353
(anonymous) @ jscript_menu_conf.js:91
jquery.checkout_one.js?1618668915:54 setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 3.5.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:56 {cache: false, type: "POST", traditional: true, dataType: "json", timeout: 5000,##…}
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at jquery.checkout_one.js?1618668915:998
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at Object.deferred.<computed> [as resolve] (jscript_jquery.js:3964)
at Object.success (index.php?main_page=checkout_one:64)
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at done (jscript_jquery.js:9786)
at XMLHttpRequest.<anonymous> (jscript_jquery.js:10047)
(anonymous) @ jquery.checkout_one.js?1618668915:998
fire @ jscript_jquery.js:3496
fireWith @ jscript_jquery.js:3626
deferred.<computed> @ jscript_jquery.js:3964
success @ index.php?main_page=checkout_one:64
fire @ jscript_jquery.js:3496
fireWith @ jscript_jquery.js:3626
done @ jscript_jquery.js:9786
(anonymous) @ jscript_jquery.js:10047
load (async)
send @ jscript_jquery.js:10066
ajax @ jscript_jquery.js:9682
(anonymous) @ index.php?main_page=checkout_one:76
Deferred @ jscript_jquery.js:3979
zcJS.ajax @ index.php?main_page=checkout_one:42
saveCustomerInfo @ jquery.checkout_one.js?1618668915:976
saveBilling @ jquery.checkout_one.js?1618668915:734
dispatch @ jscript_jquery.js:5429
elemData.handle @ jscript_jquery.js:5233

jeking:

Thank you for the continued help. Here is the entire console log with the unminified 3.5.1

jscript_jquery.js:10353 Uncaught TypeError: url.indexOf is not a function
at jQuery.fn.init.jQuery.fn.load (jscript_jquery.js:10353)
at jscript_menu_conf.js:91
jQuery.fn.load @ jscript_jquery.js:10353
(anonymous) @ jscript_menu_conf.js:91
jquery.checkout_one.js?1618668915:54 setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 3.5.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:56 {cache: false, type: "POST", traditional: true, dataType: "json", timeout: 5000,##…}
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at jquery.checkout_one.js?1618668915:998
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at Object.deferred.<computed> [as resolve] (jscript_jquery.js:3964)
at Object.success (index.php?main_page=checkout_one:64)
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at done (jscript_jquery.js:9786)
at XMLHttpRequest.<anonymous> (jscript_jquery.js:10047)
(anonymous) @ jquery.checkout_one.js?1618668915:998
fire @ jscript_jquery.js:3496
fireWith @ jscript_jquery.js:3626
deferred.<computed> @ jscript_jquery.js:3964
success @ index.php?main_page=checkout_one:64
fire @ jscript_jquery.js:3496
fireWith @ jscript_jquery.js:3626
done @ jscript_jquery.js:9786
(anonymous) @ jscript_jquery.js:10047
load (async)
send @ jscript_jquery.js:10066
ajax @ jscript_jquery.js:9682
(anonymous) @ index.php?main_page=checkout_one:76
Deferred @ jscript_jquery.js:3979
zcJS.ajax @ index.php?main_page=checkout_one:42
saveCustomerInfo @ jquery.checkout_one.js?1618668915:976
saveBilling @ jquery.checkout_one.js?1618668915:734
dispatch @ jscript_jquery.js:5429
elemData.handle @ jscript_jquery.js:5233
The highlighted script has polluted the jQuery/javascript pool.

I've removed that file but still getting the same error:

jquery.checkout_one.js?1618668915:54 setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 3.5.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:55 Object
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at jquery.checkout_one.js?1618668915:998
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at Object.deferred.<computed> [as resolve] (jscript_jquery.js:3964)
at Object.success (index.php?main_page=checkout_one:63)
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at done (jscript_jquery.js:9786)
at XMLHttpRequest.<anonymous> (jscript_jquery.js:10047)

jeking:

I've removed that file but still getting the same error:

jquery.checkout_one.js?1618668915:54 setFormSubmitButton, payment-module: null
jquery.checkout_one.js?1618668915:54 Showing "confirm"
jquery.checkout_one.js?1618668915:54 Setting orderConfirmed (0), submitter (null)
jquery.checkout_one.js?1618668915:54 jQuery version: 3.5.1
jquery.checkout_one.js?1618668915:54 saveCustomerInfo, starts ...
index.php?main_page=checkout_one:55 Object
jquery.checkout_one.js?1618668915:998 Uncaught TypeError: Cannot read property 'length' of null
at jquery.checkout_one.js?1618668915:998
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at Object.deferred.<computed> [as resolve] (jscript_jquery.js:3964)
at Object.success (index.php?main_page=checkout_one:63)
at fire (jscript_jquery.js:3496)
at Object.fireWith [as resolveWith] (jscript_jquery.js:3626)
at done (jscript_jquery.js:9786)
at XMLHttpRequest.<anonymous> (jscript_jquery.js:10047)
Jim, send a link to the site to my direct email.

Zen Cart 1.5.7b
OPC 2.3.7-beta2 (2021-01-17)
PHP Version: 7.1.33
Shipping modules used: Storepickup, Advanced Shipper

Any suggestions as to why this message is frequently displayed when going through checkout?

"It's taking a little longer than normal to update your order's shipping cost. Please close this message and try again. If you continue to receive this message, please contact us."

Sometimes it has to be closed 2 or 3 times before you can actually complete checkout.

strelitzia:

Zen Cart 1.5.7b
OPC 2.3.7-beta2 (2021-01-17)
PHP Version: 7.1.33
Shipping modules used: Storepickup, Advanced Shipper

Any suggestions as to why this message is frequently displayed when going through checkout?

"It's taking a little longer than normal to update your order's shipping cost. Please close this message and try again. If you continue to receive this message, please contact us."

Sometimes it has to be closed 2 or 3 times before you can actually complete checkout.
That's the result of having a 'number of' shipping modules (e.g. USPS, UPS and FedEx) where the quote-generation latency gets long. You can control the timeout via configuration of the Update Shipping AJAX Time-out setting (defaults to 5 seconds, which is a ton of time).

lat9:

That's the result of having a 'number of' shipping modules (e.g. USPS, UPS and FedEx) where the quote-generation latency gets long. You can control the timeout via configuration of the Update Shipping AJAX Time-out setting (defaults to 5 seconds, which is a ton of time).

The shipping isn't using ANY external shipping methods. They are all methods set within Advanced Shipper for specific locations, weights, and order values. I don't really understand why it's doing this as the shipping cost is displayed next to the various checkboxes as soon as you get to checkout. There is no delay in the method cost being displayed on screen.

strelitzia:

The shipping isn't using ANY external shipping methods. They are all methods set within Advanced Shipper for specific locations, weights, and order values. I don't really understand why it's doing this as the shipping cost is displayed next to the various checkboxes as soon as you get to checkout. There is no delay in the method cost being displayed on screen.
That's bizarre. Are there a ton of logs being generated?

I'm seeing instances of this in the log directory, although I don't yet know if that is being generated at the same time as the Ajax timeout occurs
PHP Notice: Malformed value for session-based shipping module; customer will need to re-select: false in /home/mysite/public_html/includes/classes/order.php on line 323
I recall reading that others have experienced this error log and it may be a ZC bug?

Also seeing a few instances of this:

[26-Apr-2021 16:44:22 Europe/London] Request URI: /ajax.php?act=ajaxOnePageCheckout&method=updateShipping, IP address: 79.66.5.148
#1 trigger_error() called at [/home/mysite/public_html/includes/classes/OnePageCheckout.php:1361]
#2 OnePageCheckout->inputPreCheck() called at [/home/mysite/public_html/includes/classes/OnePageCheckout.php:903]
#3 OnePageCheckout->validateBilltoSendto() called at [/home/mysite/public_html/includes/classes/ajax/zcAjaxOnePageCheckout.php:61]
#4 zcAjaxOnePageCheckout->updateShipping() called at [/home/mysite/public_html/ajax.php:85]
--> PHP Fatal error: Invalid request, tempAddressValues not set. in /home/mysite/public_html/includes/classes/OnePageCheckout.php on line 1361.

And this:
[31-May-2021 12:14:02 UTC] PHP Fatal error: Uncaught Error: Call to a member function isLoggedIn() on null in /home/mysite/public_html/includes/classes/observers/class.checkout_one_observer.php:341
Stack trace:
#0 /home/mysite/public_html/includes/classes/class.base.php(118): checkout_one_observer->update(Object(notifier), 'NOTIFY_ZEN_IS_L...', '', false, NULL, NULL, NULL, NULL, NULL, NULL, NULL)
#1 /home/mysite/public_html/includes/functions/functions_customers.php(275): base->notify('NOTIFY_ZEN_IS_L...', '', false)
#2 /home/mysite/public_html/includes/templates/jsweb/common/html_header.php(156): zen_is_logged_in()
#3 /home/mysite/public_html/index.php(42): require('/home/balloonm/...')
#4 {main}
thrown in /home/mysite/public_html/includes/classes/observers/class.checkout_one_observer.php on line 341