One-Page Checkout [Support Thread]

lat9:

@carlwhat, which device(s) are in use when the issue occurs?

i have spoken too soon. i had my dev environment in php 8.0 which was generating another error. this is NOT a confirmed bug.

i have confirmed that changing the config value:

Payment-Block Action on Shipping Change
Key: CHECKOUT_ONE_PAYMENT_BLOCK_ACTION

to refresh solves the issue.

TitanOwl you are correct.

Balaji, your problem is now solved.

best.

carlwhat:

i have spoken too soon. i had my dev environment in php 8.0 which was generating another error. this is NOT a confirmed bug.

i have confirmed that changing the config value:

Payment-Block Action on Shipping Change
Key: CHECKOUT_ONE_PAYMENT_BLOCK_ACTION

to refresh solves the issue.

TitanOwl you are correct.

Balaji, your problem is now solved.

best.
Thanks for that, @carlwhat. I wasn't seeing the issue using my Android phone and I know that iStuff/Safari are totally different animals.

I just tested the v2.4.1 from github. It seems fine with no log files generated. But I think I just found one logic bug.

For example, I tried to checkout and I put address A there. It generated a shipping quote showing on the right section, which is correct. Then I unselect box "Shipping Address, Same as Billing". Then both billing and shipping address are the same as address A. Shipping quote on the right unchanged. Now if I changed the billing address to B (especially to a different state), shipping quote on the right will be changed! It seems the OPC got a quote by my billing address then display on the right. I can choose any shipping method options here. Then if I click on edit button on the shipping address section and update the address (still address A), the shipping quote on the right will be corrected.

It seems to me that, no matter you change your billing address or shipping address, OPC will get a quote from the changed the address, not always based on shipping address.

lat9:

If you disable OPC and attempt to create an account, does the same issue occur with the date-of-birth? I ask because OPC uses the same method to check that entry as the 'base' Zen Cart create-account process.

Date-of-Birth in registration is not affected in Desktop or Mobile, I did uninstall the OPC completely ( even ran the SQL patch ) and tested the DOB in registration, it works in Desktop and Mobile, then I installed OPC from scratch again, the new customer registration has no issue with DOB in Desktop and Mobile, but for Guest Checkout that uses OPC when I go to Mobile it has the same behavior and does not work as I referred in my previous qoute.
However if I go to Admin -> Configuration -> Customer Detail and set the "Date of Birth" to false ( that means no DOB verification), then OPC works properly in Mobile as well.

Please help in this matter.
thank you.

njcyx:

I just tested the v2.4.1 from github. It seems fine with no log files generated. But I think I just found one logic bug.

For example, I tried to checkout and I put address A there. It generated a shipping quote showing on the right section, which is correct. Then I unselect box "Shipping Address, Same as Billing". Then both billing and shipping address are the same as address A. Shipping quote on the right unchanged. Now if I changed the billing address to B (especially to a different state), shipping quote on the right will be changed! It seems the OPC got a quote by my billing address then display on the right. I can choose any shipping method options here. Then if I click on edit button on the shipping address section and update the address (still address A), the shipping quote on the right will be corrected.

It seems to me that, no matter you change your billing address or shipping address, OPC will get a quote from the changed the address, not always based on shipping address.
Are you changing the address from logged-in customer's address-dropdowns or by hand-entering?

TitanOwl:

Date-of-Birth in registration is not affected in Desktop or Mobile, I did uninstall the OPC completely ( even ran the SQL patch ) and tested the DOB in registration, it works in Desktop and Mobile, then I installed OPC from scratch again, the new customer registration has no issue with DOB in Desktop and Mobile, but for Guest Checkout that uses OPC when I go to Mobile it has the same behavior and does not work as I referred in my previous qoute.
However if I go to Admin -> Configuration -> Customer Detail and set the "Date of Birth" to false ( that means no DOB verification), then OPC works properly in Mobile as well.

Please help in this matter.
thank you.
As requested before, what type of mobile device are you using when you experience this issue?

carlwhat:

i have spoken too soon. i had my dev environment in php 8.0 which was generating another error. this is NOT a confirmed bug.

i have confirmed that changing the config value:

Payment-Block Action on Shipping Change
Key: CHECKOUT_ONE_PAYMENT_BLOCK_ACTION

to refresh solves the issue.

TitanOwl you are correct.

Balaji, your problem is now solved.

best.

Happy to see that solved, my issue is still going on.

TitanOwl:

Happy to see that solved, my issue is still going on.
... and you are not helping me to help you.:(

lat9:

As requested before, what type of mobile device are you using when you experience this issue?

I answered this in this post, Android is mine and I have co-worker with iOS, both showing same issue.

TitanOwl:

I answered this, Android is mine and I have co-worker with iOS, both showing same issue.
Please go to my OPC/Bootstrap-4 template demo (https://vinosdefrutastropicales.com/zc157_bs4), add a product to your cart and attempt a guest checkout.

I've added some debug-gathering to see the format in which the dob is being sent. Comment back here when you've done that and I'll grab that additional log so that I can 'see' what's going on.

lat9:

Are you changing the address from logged-in customer's address-dropdowns or by hand-entering?

Hand-entering. I'm not logged in (guest checkout mode).

njcyx:

Hand-entering. I'm not logged in (guest checkout mode).
Thanks, @njcyx; I'll use your instructions to attempt to reproduce.

lat9:

Thanks, @njcyx; I'll use your instructions to attempt to reproduce.

Thanks. I just tried to logged in and it is good there. No matter I changed my billing address from the dropdown box, or manually entered the billing address, the quote on the right is unchanged. So this issue is only for the guest checkout mode (not logged in).

njcyx:

Thanks. I just tried to logged in and it is good there. No matter I changed my billing address from the dropdown box, or manually entered the billing address, the quote on the right is unchanged. So this issue is only for the guest checkout mode (not logged in).
See GitHub issue for tracking: https://github.com/lat9/one_page_checkout/issues/332

lat9:

Thanks for that, @carlwhat. I wasn't seeing the issue using my Android phone and I know that iStuff/Safari are totally different animals.

Hi Karl,
Thanks for the update. I have checked the site and it is working good.
Regards

TitanOwl:

I answered this in this post, Android is mine and I have co-worker with iOS, both showing same issue.
I've gone to the test site (https://vinosdefrutastropicales.com/zc157_bs4) using my sister's iPhone, added an item to the cart, went to guest-checkout and the DOB (05/31/1970) was accepted.

I have no idea why your devices' entry is different, but if you'll do the same as above with the devices that are not accepting the date-of-birth that will help me 'see' what is going on.

Hi Cindy, I noticed a couple of strange occurrences with guest checkout I wanted your opinion on. ZC version 1.5.7c, OPC version 2.3.10

1st occurrence.
On the install process of this module, it creates a "Guest Customer, do not remove" entry in the admin>customers>customers. When I checked on this Guest Customer I noticed it has orders in it from various people placing orders in my store using the guest checkout, so I assumed all guest orders would be recorded on that guest customer. However today we got an order from someone using the guest checkout, but this guest customer somehow got registered on the database as a normal customers registering for an account would, with its unique ID and all instead of using the Guest Customer as its entry. I thought maybe I had this customer registered already, but no, the account registration was created today while placing the order using guest checkout. So now I'm confused on how the module records the customer when placing an order using the guest checkout, is it using the Guest Customer in the database for it, or is it registering a new customer every time and somehow it was functioning improperly before? Haven't changed anything since installing the new store and this module other than cosmetic changes back in January before opening the store to the public. Any ideas why this happened?

2nd occurrence.
The second occurrence is related to the one above. The customer that placed the order using guest checkout whose account registered as a regular customer, had to enter its gender (male/female) for the form to process. However on my end, when checking the customer the salutation field is blank. It didn't record its gender in the database. Could I have stumbled on a bug?

Thanks for the help.

mvstudio:

Hi Cindy, I noticed a couple of strange occurrences with guest checkout I wanted your opinion on. ZC version 1.5.7c, OPC version 2.3.10

1st occurrence.
On the install process of this module, it creates a "Guest Customer, do not remove" entry in the admin>customers>customers. When I checked on this Guest Customer I noticed it has orders in it from various people placing orders in my store using the guest checkout, so I assumed all guest orders would be recorded on that guest customer. However today we got an order from someone using the guest checkout, but this guest customer somehow got registered on the database as a normal customers registering for an account would, with its unique ID and all instead of using the Guest Customer as its entry. I thought maybe I had this customer registered already, but no, the account registration was created today while placing the order using guest checkout. So now I'm confused on how the module records the customer when placing an order using the guest checkout, is it using the Guest Customer in the database for it, or is it registering a new customer every time and somehow it was functioning improperly before? Haven't changed anything since installing the new store and this module other than cosmetic changes back in January before opening the store to the public. Any ideas why this happened?

2nd occurrence.
The second occurrence is related to the one above. The customer that placed the order using guest checkout whose account registered as a regular customer, had to enter its gender (male/female) for the form to process. However on my end, when checking the customer the salutation field is blank. It didn't record its gender in the database. Could I have stumbled on a bug?

Thanks for the help.
The current version of OPC is 2.4.1. I believe that each of the issues you've identified have been rectified in the releases since 2.3.10.

lat9:

The current version of OPC is 2.4.1. I believe that each of the issues you've identified have been rectified in the releases since 2.3.10.

Wonderful, thank you!

hi cindy,

I have just installed OPC 2.4.1 on 1.5.7d running PHP 7.4 and I am getting this after card details have been entered and when clicking 'confirm order'

Your order's details have changed. Please review the current values and re-submit.

So I entered my card details again, and when I reconfirm the order, it goes through without a problem.